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Customer Base, Digital Capabilities and Strategic Synergies are Driving Valuations in DTC Mergers and Acquisitions

Retail TouchPoints

The mergers and acquisitions market remains strong for direct-to-consumer firms that operate across a spectrum of channels, but investors are now going back to the fundamentals and targeting companies with evidence of economic success.

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When Customers Aren’t Holiday Shopping, They’ll be Streaming

Retail TouchPoints

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% billion online!

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. consumer health concerns still loom, according to survey data from Shopkick. Even with vaccinations beginning to roll out across the U.S.,

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Back-To-School Spending Poised To Top $100 Billion Even Amid Disruption

Retail TouchPoints

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

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Batteries Plus: Customer Data and Store Expertise Power Sweeping Digital Transformation

Retail TouchPoints

But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. Over the last decade or so, Batteries Plus has struggled to find its place in the world of digital retail, even as consumers have become ever more reliant on battery-powered devices.

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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions.

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ChannelAdvisor Pulse E-Commerce Newsletter | February

ChannelAdvisor

With the e-commerce industry in a constant state of evolution, brands and retailers must be ready to adapt at any time, on any channel. You need e-commerce software that can simplify, streamline and unify multiple platforms into one manageable experience. Engage with consumers. But not just any solution will do.