Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 215

Shipping Costs Improvements Live Chat Retail 215

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 263

Social Media Multi-channel Customer Loyalty Shopify 263

Retail TouchPoints

OCTOBER 5, 2021

By enabling customers to message in-store associates while they shop online, conversational commerce gives customers an enhanced customer service experience and the confidence they need to buy online. Connect Your In-Store and Digital Experiences with Conversational Commerce. A Personalized Shopping Experience.

Omnichannel 242

Omnichannel Customer Loyalty B2C B2B 242

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 265

Technology Retail Customer Experience Presentation 265

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer. Are you funny?

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 217

Payments Payment Services Customer Experience Social Media 217

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Groove

MARCH 24, 2022

A BigCommerce agency provides a fully optimizable website design so that you can not only portray the uniqueness of your business but also create the best customer experience. Our custom BigCommerce Development service offers the same benefits as our BigCommerce website design service. BigCommerce Development.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Smile.io

JULY 25, 2023

All loyalty program types are effective when you pick the correct type and put the work in. Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

Retail TouchPoints

AUGUST 18, 2023

Digital wallets like Apple Pay or PayPal are critical to getting that conversion in the moment, where they see a TikTok video and make that purchase.” Fortunately for her company, “value is a great entry point for loyalty as it relates to resale, and we see resale as a customer loyalty play.”

Mobile 225

Mobile PayPal Consumer Customer Loyalty 225

RTP blog

NOVEMBER 19, 2018

Here are a few areas to consider this holiday season: Ramp Up Consumer Engagement Where Needed Holiday shopping can be a make-or-break experience regardless of which channel customers are spending their time in. Securing customer data is a critical component to keeping shopper’s confidence and trust. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

MagentoBrain

MAY 23, 2023

Customers should be able to enroll easily, track their rewards, and redeem them easily. Promote your program: Promote your loyalty program through your website, social media channels, and email marketing campaigns. Personalize the experience: Use customer data and insights to personalize the loyalty program experience.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Kissmetrics

OCTOBER 19, 2021

You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store. You could also offer points or a percentage off if your customer shares your social media pages with others or gets a friend to sign up to your digital channels.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Better customer expectation management and needs assessment. What is Omnichannel Support?

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

SellBrite

FEBRUARY 9, 2018

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. The perceptions they have about your company and the experiences they have with your products and your team is everything. Understand the Power of Customer Service. So, how do you get started?

Channel 93

Channel eCommerce Customer Live Chat 93

Retail TouchPoints

JANUARY 5, 2022

Powered by Integrated Technology: Over the past two years the convergence between digital and physical channels has accelerated, largely thanks to the rise in virtual appointments and livestreaming. Trotter predicts that physical spaces also will be incorporated, creating exclusive “watering holes” for their most loyal customers.

Retail 277

Retail Omnichannel Social Media Consumer 277

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Therefore, as a business owner, if your clients are heavy mobile users, it’s best to invest in an M-commerce channel. . Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

Ecommerce Platforms

OCTOBER 4, 2022

Interestingly, 53% of businesses already stream live videos once a week. Shopline Live Integrates with Facebook Live to allow you to create custom live streams. For instance, You can add and move products in bulk to publish to multiple sales channels. Sales Channel Management. Live Streaming. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

ChannelAdvisor

FEBRUARY 20, 2023

Consumers can’t get enough stories, research, pictures, videos, audio and reviews. Amazon A+ Content is a promotional feature that helps vendors and sellers optimize their product listings with rich text, video and images. This leads to more satisfactory experiences, improving reviews and reducing the need to return later on.

Customer Loyalty 59

Customer Loyalty Improvements Information Consumer 59

GetElastic

OCTOBER 21, 2022

itok=UZD5MKkT","video_url":"[link] Video (Responsive)."]}. itok=k9MUrwRr","video_url":"[link] Video (Responsive)."]}. itok=2IemYHY0","video_url":"[link] Video (Responsive)."]}. itok=xTk7lFW2","video_url":"[link] Video (Responsive)."]}. Rand Fishkin: Sparktoro CEO, Author of Lost and Founder. Branding Experts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

RetailMinded

FEBRUARY 18, 2023

Experiment with text, images, and videos. Avoid overloading customers with repetitive ads. Invest in Personalization Personalization is an efficient strategy to boost repeat engagement and customer loyalty over time. Offer Freebies and Discounts All customers love good deals.

Social Media 52

Social Media Customer Retention Subscription Retail 52

ChannelAdvisor

FEBRUARY 20, 2023

Consumers can’t get enough stories, research, pictures, videos, audio and reviews. Amazon A+ Content is a promotional feature that helps vendors and sellers optimize their product listings with rich text, video and images. This leads to more satisfactory experiences, improving reviews and reducing the need to return later on.

Customer Loyalty 52

Customer Loyalty Improvements Information Consumer 52

ESW

APRIL 15, 2019

Likewise, companies know that every interaction a customer has with their brand needs to be consistent and enjoyable. Often, this leads companies to focus on consistent messaging, personalization and channel integration as their primary optimizations to the shopping experience. Keep the sale simple. Product Comparison Charts.

eCommerce 113

eCommerce Social Media Payment Services Gifts 113

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Smile.io

JANUARY 31, 2023

Your current website isn’t meeting customer expectations If your site isn’t leading to sales via a streamlined customer experience, it’s time for a refresh. Data shows the top priority for businesses in the next five years is customer experience (45.9% Build customer loyalty.

SEO 71

SEO Customer Experience Blog eCommerce 71

Omnisend

MAY 14, 2021

By analyzing the customer journey, you can understand: What customers want to achieve Why customers have chosen your brand over others What channels drive customers to make important decisions about purchases What problems or obstacles customers have been facing while using your products. Social Media Ads.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

ESW

AUGUST 25, 2020

Recreating one of the best parts of the traditional retail experience isn’t the only benefit of adding personalization technology to your eCommerce store. There are several other benefits to personalization, writes Animalz’s Drew Housman , some of which include: Improved customer loyalty. Increased time on site.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

ItemMaster

APRIL 19, 2018

Establishing a clearly defined omni-channel strategy for your product content is key to your brand’s success, but how? The phrase “omni-channel content” is more than just a popular buzzword or passing trend; it’s the key to retailer survival in an ever diversifying consumer–brand dynamic. is growing rapidly.

Channel 20

Channel Mobile Customer Loyalty Information 20

Optimizely

SEPTEMBER 18, 2018

They eagerly wait for your newest launch; they follow you on all your social media channels; they like your posts; and they enter your giveaways. These are the loyal customers your brand relies on. Part of the challenge involves submitting a photo or video of you completing the task to get points.

B2C 261

B2C Fashion Magazine Jewelry 261

Omnisend

APRIL 15, 2021

It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity. To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business.

Live Chat 78

Live Chat Customer Marketing Social Media 78

OrderDynamics

APRIL 23, 2019

Think about options for a strong online presence, social selling, video tutorials, video comparisons, blogging, and so on. In the world of dropshipping, brand credit for the product goes to the customer-facing retailer/e-tailer. Building a brand improves customer loyalty. In this case the retailing brand.

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Retail TouchPoints

FEBRUARY 18, 2021

Buser pointed to Tesla’s “Touchless Test Drive” as a great model that makes appointments the “new default for a zero-contact experience.” As the pandemic worsened, we realized immediately that we needed a way to bridge our in-person business model to a seamless virtual experience, and needed a dynamic appointment solution to help us.”

Retail 279

Retail Beauty and Health Books Omnichannel 279

Smile.io

MAY 15, 2023

Woof and Wonder encourages newsletter sign-ups with a discount Woof and Wonder have amassed a strong brand community by offering multiple channels to communicate with their customers. Blog Gabrielle Policella Loyal customers Loyalty is key to driving ecommerce growth.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80