GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

Forrester eCommerce

JANUARY 31, 2019

When digital channels such as websites arrived, they were designed in large part as “pieces of paper” delivered on a computer screen (thus, the still-widely-used term “web page”).

Management 359

Management Mobile Channel Other 359

Retail TouchPoints

FEBRUARY 8, 2024

As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. The growth of retail media networks (RMNs) in recent years has been impressive.

Payments 294

Payments Payment Services Retail Channel 294

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform. What is omni-channel retail? Typically, omni-channel retailers aren’t startups. on Amazon, eBay, Facebook, B2B ).

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

FEBRUARY 9, 2024

That means advanced video analytics aren’t just for large chains with dedicated security budgets — they are both affordable and accessible to SMBs. Video analytics can measure the days and times when stores are busiest, helping managers allocate staff more effectively.

Small Business Retail 247

Small Business Retail Retail Jewelry Customer Experience 247

ROI Revolution

MARCH 30, 2023

Here are a few examples of consumer brands we’ve partnered with that have achieved their goals around profitability and cross-channel strategy wins. A Facebook campaign had the greatest potential to drive seasonal success, but the brand had never utilized this channel before. Explore the story in the case study.

Channel 78

Channel eCommerce Fashion SEO 78

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Are you thinking of using TikTok for your retail brand? Direct collaborations are also extremely powerful.

Consumer 246

Consumer Magazine Social Media Clothing 246

Kissmetrics

NOVEMBER 11, 2020

Every minute, 500 hours of videos are uploaded to YouTube. The more subscribers you have, the more you can consistently achieve high view counts on your videos. Give Your Channel a Theme to Gain YouTube Subscribers. Before you do anything, you need to give your channel a theme. This is the goal of a social media platform.

Social Media 363

Social Media Channel Improvements Marketing 363

Smile.io

FEBRUARY 17, 2023

Poor mobile shopping experience leads to your audience losing interest in your brand and eventually churning out. One of the prime goals for all ecommerce store owners is to improve customer experience. Let’s take a look at how you can leverage your app as an additional sales channel and improve your customer experience.

Mobile 67

Mobile Payment Services Channel Merchant Services 67

Retail TouchPoints

JANUARY 23, 2023

While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps companies create immersive and interactive retail experiences for customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

OCTOBER 19, 2022

New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. . Shoppable Video. All products featured can be purchased directly from the videos.

Merchant Services 275

Merchant Services eCommerce Shipping Costs Multi-channel 275

Retail TouchPoints

FEBRUARY 5, 2024

Today, a savvy RMN recognizes the immense financial opportunities tied to delivering enhanced messaging, precise targeting and an exceptional customer experience through ad placements across diverse channels in our connected commerce world.

Retail 259

Retail Omnichannel Consumer Channel 259

Retail TouchPoints

JULY 2, 2020

The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences. Shoppers also can schedule times themselves.

Operations 163

Operations Live Chat eCommerce POS 163

SellBrite

DECEMBER 14, 2018

If you want one quick, easy, and relatively inexpensive way to help boost the performance of your ecommerce pages, video could be your answer. Creating a brand video or commercial was once an expensive, complicated task that only major companies could afford. Video is the new normal. What is a product video?

eCommerce 115

eCommerce Social Media Recommendation Information 115

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. There’s the AI-powered Customer Data Platform provider Pairzon , AI imaging provider Claid.ai ; and AI-powered inventory optimization from syrup.

Presentation 246

Presentation Customer Data Channel Operations 246

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. “e-Spirit’s hybrid headless CMS technology will make it easy for our teams to add personalized content to GNC commerce experiences with little to no developer support.

eCommerce 191

eCommerce Beauty and Health Customer Loyalty Customer Experience 191

Retail TouchPoints

AUGUST 20, 2020

View Video. When you have beliefs that result in actions that actually move your business forward and serve customers well, things are aligned. View Video. That’s where being sticky, communicating with customers, and constantly giving them thoughtful content, is really going to be important going forward.”. View Video.

Article 236

Article Channel Customer Experience Marketing 236

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

Consumer 237

Consumer Customer Loyalty Customer Experience Recommendation 237

Retail TouchPoints

NOVEMBER 27, 2023

Video credit: Touchland When the holiday season hits, it’s always tempting to ramp up the holly and jolly language. They’re not just trying to kill germs; they’re looking for a full sensorial experience that starts with the packaging, then goes into the moment when you spray your hands, and you feel the hydration.

Social Media 261

Social Media Gifts Omnichannel Consumer 261

Kissmetrics

OCTOBER 5, 2020

Another recent trend is the growth and widespread adoption of video conferencing technology. Approximately six in ten Americans use video chat platforms for social or work purposes. 38% of the six in ten had never previously used video conferencing. Is Technology Good for Communication? Email Automation Communication.

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 271

Technology Retail Customer Experience Presentation 271

Retail TouchPoints

JANUARY 4, 2023

And they’re using ads and tools like groups and live videos and comments to help identify their most loyal customers and develop products that meet the needs of the community.”. This was such a unique concept for blush, so a lot of our early videos were just me comparing this blush to different existing formats,” said Chan. “I

Social Media 282

Social Media Omnichannel Channel Information 282

Retail TouchPoints

SEPTEMBER 14, 2022

As consumers’ viewing behaviors are shifting to short-form video, we are shifting our focus to Reels on Facebook and Instagram,” explained the company in a blog post. consumers consider three minutes or less to be the ideal length for a marketing video. Across TikTok, the average watch time per video is 3.3

Social Media 265

Social Media Consumer Fashion Shopify 265

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels.

Customer 298

Customer Customer Loyalty Reference Channel 298

Retail TouchPoints

DECEMBER 17, 2021

However, companies that engage in experiential retail can compete in an entirely different space — and b8ta is bringing such experiences into customers’ homes with its Shop Studios and live shopping platform. “I My feeling is that the discovery portion of retail is going to be very much driven by video, and very much by live.

Retail 294

Retail Social Media Live Chat Customer Experience 294

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time. Edge requires tools designed for a different job.

Payment Services 267

Payment Services POS Operations Technology 267

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities. Walmart and Roku explore the burgeoning realm of TV commerce.

Retail 250

Retail Social Media Apparel Omnichannel 250

Retail TouchPoints

AUGUST 8, 2023

Today retailers have more opportunity than ever to capitalize on “social shopping” by leveraging shoppable assets across owned channels and even creator content. And, after seeing a video on social media, one in five said they completed a purchase within 21 to 30 minutes of viewing.

Customer 225

Customer Social Media eCommerce Consumer 225

Retail TouchPoints

FEBRUARY 15, 2024

That said, AI is proving incredibly useful when it comes to answering quick questions and relieving the burden of customer service professionals, allowing these employees to focus on more complex customer needs. These complex interactions are your proving ground for a more connected customer experience.

Live Chat 232

Live Chat Social Media eCommerce Consumer 232

Retail TouchPoints

MARCH 7, 2024

The ad showcases the depth and breadth of products offered on the Makerplace by Michaels platform while also showing the retailer’s innate “respect” for both its makers as well as its customers.

Social Media 227

Social Media Arts Gifts Customer 227

Retail TouchPoints

DECEMBER 13, 2023

customer experience). They are far too centered on the store as a stand-alone entity and not as part of the overall customer experience, which means they tend to drastically undervalue the store’s contribution to that customer experience. However, sometimes the success of one area (i.e.

Sporting Goods 280

Sporting Goods Technology Omnichannel Operations 280

Retail TouchPoints

MARCH 2, 2022

Qurate Retail Group has restructured its organization and launched a new business unit focused on livestreaming as it looks to “accelerate its leadership in video commerce.”. Campbell and her team are tasked with growing digital revenues separate from QVC’s and HSN’s traditional multi-platform experiences.

Multi-channel 166

Multi-channel Operations Download Fulfillment 166

BigCommerce

DECEMBER 20, 2017

Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. Localization is a segment of personalization, and all personalization aims at bettering the customer experience. What is customer experience? Mobile Optimization.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

lateshipment

SEPTEMBER 12, 2023

million views and this is one of the first gamification filters that was introduced on a social media platform and users had to use the in-video stickers as shoppable content. Adapt a multi-channel marketing strategy Be where your customers are. Each audience group might prefer a different channel of communication.

Social Media 130

Social Media Multi-channel eCommerce Events 130

Kissmetrics

JANUARY 26, 2021

Discord is a VoIP system that uses a combination of video, voice, and text communication services. Screenshare allows you to communicate, watch videos, and, of course, play games. This means you can hit a message and reply to someone directly on your text channel. You’ll find this feature in the voice channel.

Channel 316

Channel Games Download Social Media 316

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41