Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. times higher than a site page that loaded in 5 seconds.

Channel 78

Channel Merchant Services Payments Payment Services 78

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Lastly, retailers can turn disappointed customers into delighted customers by offering free or expedited shipping on an online order when an item they’re searching for isn’t available in-store. How do These Strategies Drive Results?

Payment Services 277

Payment Services Retail Shipping Costs Mobile 277

ESW

JUNE 14, 2023

Finding the right warehouse and shipping provider can be a challenge for any brand with a DTC ecommerce channel. Here are eight factors and criteria every beauty brand should consider when selecting a warehouse and shipping provider. But for beauty brands, the task is even more daunting. Clearly, visibility is in.

Shipping Costs 78

Shipping Costs Shipping Online Catalogues Supplies 78

Retail TouchPoints

MAY 18, 2021

COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the dramatic growth seen over the past year came from infrequent ecommerce users — those that had used online channels for less than 25% of their purchases prior to the pandemic.

eCommerce 223

eCommerce Shipping Costs Fulfillment Supplies 223

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. Free shipping to delight customers.

Social Media 73

Social Media POS Gifts Events 73

Retail TouchPoints

JUNE 15, 2022

Unlike with Netflix phasing out DVD delivery and focusing on streaming, with ecommerce you can’t just forget about your other channel (the stores). Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it.

Supplies 264

Supplies Customer Omnichannel Shipping 264

Groove

APRIL 1, 2022

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. In this guide, we’re outlining the importance of a few variables — packaging, shipping and fulfillment — as well as strategies to help your eCommerce store drive CPG growth. Read on for more!

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 16, 2021

If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel! This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. A recent study found that 63% of U.S.

Retail 264

Retail Shipping Costs Fulfillment Shipping 264

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. The Power of Outsourcing: Netflix x AWS Case Study. Insourcing Fulfillment. Advantages of Outsourcing.

Supplies 279

Supplies Shipping Costs Fulfillment Shipping 279

lateshipment

AUGUST 13, 2021

Dropshipping is a method to fulfill orders by listing products online and passing them to a third-party supplier responsible for shipping them to the customers. This is because these products are already discounted, and engaging in returns or refunds can get expensive given the shipping and logistics involved.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

MAY 28, 2020

You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. Neither do they help in improving customer satisfaction. Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

OrderDynamics

APRIL 2, 2019

The Oh La La ’s and the Non Non Non ’s: The State of Omni-channel in France. It set out to uncover the shopper’s view of retail omni-channel offerings. In the global report , results were presented to give an overall understanding on the state of omni-channel capabilities across the world. Ultimately, 50.5% In fact, only 69.8%

Channel 55

Channel eCommerce Merchant Services Books 55

Retail TouchPoints

NOVEMBER 12, 2021

What marketplaces prevent is the direct connection between merchants and customers and that’s exactly what Shopify offers — we want to offer merchants growth on their own terms. RTP: Shopify recently released a study on the state of local retail in the U.S. What stood out to you in the findings?

Shopify 264

Shopify Merchant Services Shipping Costs eCommerce 264

OrderDynamics

JULY 9, 2019

FAQ: Retail Ship-from-Store. For this post, we answer frequently asked questions that have come from readers and Google search queries around Retail Ship-from Store. Retail ship-from-store is a smart way retail chains can fulfill customer orders. Q: Why is Retail Ship-from-Store Important?

Shipping Costs 50

Shipping Costs Shipping Merchant Services Retail 50

SellBrite

JANUARY 24, 2019

For shoppers, Walmart provides a trusted and recognizable brand name, item variety, quality, fast and free shipping, and convenient shopping experience. That’s where Walmart Free 2-Day Shipping comes in. What is Walmart Free 2-Day Shipping? Why is 2-day shipping vital for Walmart sellers? Prominence in search.

Shipping Costs 76

Shipping Costs Shipping Webinar Fulfillment 76

ROI Revolution

MAY 20, 2021

In fact, in a research study BigCommerce conducted with Retail Dive , 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19. “If When you think about omnichannel, the first thing that comes to mind is probably your sales channels.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Pivotree Blog

MARCH 6, 2024

“Their laser focus on improving customer experience and their commitment to implementing the best technologies and leveraging automation has been inspiring and we hope to continue with them on this digital transformation journey for years to come.” They get the products to customers the way they want them and when they want them.

Automotive 52

Automotive Beauty and Health Drop Ship Customer Experience 52

Retail TouchPoints

DECEMBER 22, 2021

Ecommerce brands are desperately looking for people with expertise in merchandising, customer experience, site design, conversion optimization and countless other roles, but the available talent pool simply doesn’t exist. Brands can’t easily redeploy in-store personnel to their ecommerce channel. What will Become of Ecommerce?

eCommerce 306

eCommerce Shipping Costs Shopify Conversion Optimization 306

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. For example, JOANN achieved a 7X ROI by using Radar to surface a free shipping coupon for in-store app users.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” But consumers aren’t just buying items online and having them shipped to the house.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Optimizely

NOVEMBER 22, 2018

Instead, you need to focus on offering something Amazon can’t : Create a unique customer experience –– on your website and in your marketing communications. Personalize communications in a relevant way, and make sure you do it across every channel and on every device. Provide money off shipping, rather than on the products.

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Key Ecommerce and Digital Marketing Trends.

Payments 271

Payments Payment Services Customer Experience Social Media 271

Kissmetrics

JANUARY 25, 2021

Essentially, this ranking studies past behavior to identify current desires. Shipping Price Score: Etsy shops often charge a good amount for shipping. Shipping Price Score: Etsy shops often charge a good amount for shipping. Create a Seamless Customer Experience. Run Etsy Ads for Your Shop.

SEO 282

SEO Shipping Costs Shipping Social Media 282

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

MARCH 14, 2023

No matter what the channel, however, there will always be customers who second-guess their purchase, have something arrive too late for its intended use or receive something other than what they expected. A study by Appriss Retail and the National Retail Federation estimated that 10.4% billion annually.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. 90% of consumers view 2-3 day shipping as a baseline expectation. BOPIS offers customers the convenience of online shopping with the added benefit of being able to avoid shipping fees and wait times.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

MARCH 9, 2023

We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We If she’s in a store and they don’t have her size, she can order it right there and have it shipped to her, or to her store.

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279

ESW

JUNE 23, 2023

Likewise, technology trends are rapidly changing the customer experience, and many legacy brands are struggling to keep up. First, by offering fast, free shipping — which is the top reason people shop online in 2023. Building trust with international consumers is a key component of creating loyal customers.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. Amazon will also handle shipping and customer service on the seller’s behalf (fees apply – costs listed below). What is The Shopify-Amazon Integration?

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? Turning visitors into customers and customers into promoters is the ultimate goal of inbound marketing. Create a Flawless User Experience.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237