ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 232

Payments Payment Services Customer Experience Social Media 232

Kibo

MAY 1, 2021

Individualization is a technique used in personalization strategy to automatically optimize customer experience for each person. It uses rapid data aggregation and analysis, cross-channel deployment, and machine learning to predict customer behavior and adjust to changes faster than marketers can.

Marketing 62

Marketing Customer Experience Definition Customer Loyalty 62

ESW

JANUARY 16, 2024

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. Integration is also a key component of omnichannel strategies.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Wiser

JUNE 26, 2018

However what they don’t see is that 43 percent of retailers are planning to increase their in-store locations before the end of 2018, according to the National Retail Federation (NRF) and Forrester. The key to their success lies in the strategic use of omni-channel efforts to connect the customer directly with the company.

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

Omnisend

JANUARY 8, 2024

You can send post-purchase emails and drip campaigns based on customer data and behavior. These timely emails make customers feel valued, understood, and appreciated. It also sets the tone for a strong and lasting relationship Birthday and anniversary series : Celebrate the customer’s special occasions.

Customer 88

Customer Customer Retention Social Media X-cart 88

GetElastic

OCTOBER 21, 2022

With almost 20 years of experience in the eCommerce industry, Carroll is an international keynote speaker and bestselling author, and a world-leading expert on how to grow a business globally using digital channels. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Payoneer

FEBRUARY 22, 2023

Social media can be a powerful tool for building brand awareness and engaging with customers. Maintaining a consistent brand voice and messaging across all social media channels is important. Partnering with other reputable brands in your industry can help build credibility and customer trust.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Korona

JUNE 8, 2022

Smart shopping baskets are cloud-based baskets that your customers can add and edit from both your business’s physical and digital channels. To enhance the experience of using smart baskets, retailers will begin to integrate “omnichannel customer profiles.” What is smart retail technology?

Technology 52

Technology Payment Services Payments Retail 52

Fabric

AUGUST 8, 2023

According to another survey, 85% of online shoppers said that a poor delivery experience would prevent them from ordering from an online retailer again. It enables real-time visibility into the end-to-end order process and helps businesses cut fulfillment times and costs without compromising the customer experience.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

OrderDynamics

APRIL 25, 2019

It can be an opportunity to engage customers. Yet, if done poorly it harms customer loyalty. For a look at why customers like BOPIS as in-store experiences, take a look at the ICE model. Another major benefit of this type of automation is the consistent speed across all your retail locations.

Retail 57

Retail Management Customer Loyalty Technology 57

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Marketing and Expanding to Omnichannel.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. Of course trying to give customers everything they want can be very expensive, especially when competing with the likes of e-commerce giants like Amazon. Which sales channels are you supporting?

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. Omnichannel Shopping Leading to Better Customer Retention.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. And for good reason.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Omnisend

MAY 24, 2021

In this article, we’re going to look at some of the best customer analytics software, learn exactly how it works, and find out how you can use your customer data to implement things like omnichannel marketing and highly personalized automated messaging. How can you use customer analytics to nail your omnichannel strategy?

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Retalon

SEPTEMBER 22, 2021

In fact, it can even be viewed as the natural evolution of omnichannel retail — the ultimate blending of online with brick-and-mortar. BOPIS should be part of your retail business’s future. Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations.

Shipping Costs 41

Shipping Costs eCommerce Payment Services Fulfillment 41

365 Retail

MARCH 27, 2024

Curating a seamless, device-agnostic, omnichannel experience is now absolutely crucial for the modern online retailer, as it serves to boost sales, increase customer loyalty, and drive long-term growth. No longer are brands limited to channels like email and SMS messaging.

Mobile 58

Mobile Omnichannel Order Fulfillment Customer Experience 58

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. By providing personalized experiences, businesses can build stronger connections with customers and foster brand loyalty.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Ecommerce Platforms

NOVEMBER 11, 2019

Put differently, an ecommerce retailer needs customers to hit the checkout button over and over again. . And to do that concisely, a wide-reaching loyalty program would suffice. It precisely works for both brick and mortar stores, and online retailers in a pretty much incisive way. . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to third-party shipping carriers/partners, who may not share the same level of commitment towards ensuring a delightful and frictionless delivery experience.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

iVend

SEPTEMBER 14, 2021

Read More Online growth = returns growth Online shopping has always had a higher rate of returns than brick and mortar – according to industry analysts Retail Dive, whilst store returns sit at 9%, online returns are more than double this rate at around 20%.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

Ecommerce Platforms

JANUARY 18, 2021

Used by big-named brands like Goop, Sony, and Nobu, Lightspeed is a cloud-based all-in-one POS solution for retail businesses, golf, and restaurant outlets. They also provide customized ecommerce solutions (read our Lightspeed Ecommerce review ). . Customer profiles. Omnichannel selling features. In-store analytics.

lightspeed 145

lightspeed POS Shopify Payment Services 145

Ecommerce Platforms

FEBRUARY 20, 2020

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems.

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

JULY 8, 2019

This allows you to expand your business beyond its brick-and-mortar boundaries to take advantage of the expansive community of online buyers. Customer Support: Focus on POS software providers with solid customer support framework, comprising of responsive agents who can be accessed via multiple channels.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

ROI Revolution

DECEMBER 2, 2021

Additionally, Wayfair and Amazon capture a combined 63% of online furniture sales. Digital emerged more than ever as a channel for consumers looking for home products. 58% of US Millennials and 37% of Baby Boomers are more likely to buy furniture online now than they were pre-pandemic. Online spending continues to bounce back.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2022

of all retail sales. Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2021

Additionally, Wayfair and Amazon capture a combined 63% of online furniture sales. Digital emerged more than ever as a channel for consumers looking for home products. 58% of US Millennials and 37% of Baby Boomers are more likely to buy furniture online now than they were pre-pandemic. Online spending continues to bounce back.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Online spending continues to bounce back. With consumers remaining strong in their online habits, Shopify’s gross merchandise volume (GMV) surged 40% in Q2 2021. Facebook and Google channels drove growth several times that of online stores. Online sales for Gap were up 54% in 2020, while total sales declined 15.8%.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Online sales for Gap were up 54% in 2020, while total sales declined 15.8%. Omnichannel retailers Kohl’s and Nordstrom Inc. saw significant online growth last year, as well. Online sales for Kohl’s were up 41% in 2020, with 40% of online orders picked up in-store. million from 72.8 million last year.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

MAY 6, 2021

Online sales for Gap were up 54% in 2020 , while total sales declined 15.8%. Omnichannel retailers Kohl’s and Nordstrom Inc. saw significant online growth last year, as well. Online sales for Kohl’s were up 41% in 2020 , with 40% of online orders picked up in-store. March 9 update. March 2 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Online sales for Gap were up 54% in 2020 , while total sales declined 15.8%. Omnichannel retailers Kohl’s and Nordstrom Inc. saw significant online growth last year, as well. Online sales for Kohl’s were up 41% in 2020 , with 40% of online orders picked up in-store. March 9 update. March 2 update.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136