Remove Channel Remove Customer Loyalty Remove Omnichannel Remove Point of Sale
article thumbnail

Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

article thumbnail

7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brands jeopardise customer loyalty as they fail to replicate in-store experiences online

365 Retail

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. An omnichannel future based on experientialism.

article thumbnail

Shopify POS Lite vs Shopify POS Pro – What’s the Difference?

Ecommerce Platforms

Manage inventory across multiple sales channels and locations. Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. However, you’ll need to consider their fees in conjunction with the cost for your point of sale system.

POS 180
article thumbnail

Customer data: Which retailers are leading the way?

365 Retail

To thrive in today’s fast-paced and dynamic retail environment, retailers must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. With Amperity, we can unify and activate all of our customer data with the goal of creating a seamless omnichannel journey for our customers.”

article thumbnail

3 Ways Retailers can Benefit from the Shift Toward Digitization

Retail TouchPoints

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Similarly, 80% want a seamless connection between online and offline channels.

POS 225
article thumbnail

Kohl’s Upgrades Loyalty Program With Kohl’s Cash Tie-In

Retail TouchPoints

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways. Kohl’s Cash coupons will be issued in $5.