Groove

JULY 14, 2020

If an interviewee asked you about your company's culture or what it's like to work here day in and day out, what would you say? In order to improve company culture, leaders must focus on becoming better for the future. The simplest way to become a data-driven company is to establish SMART goals within your organization.

Improvements 355

Improvements Marketing Webinar Events 355

Retail TouchPoints

SEPTEMBER 22, 2023

I’m thrilled to see that’s starting to change, thanks to Gen Z and a small (but growing) number of business leaders who actually lead through vulnerability. Data from multiple sources indicate that this is a much broader trend, one that all executive leaders should understand and plan to respond to.

Retail 263

Retail Books Management Other 263

Forrester eCommerce

JANUARY 7, 2021

Only one in 10 startups lasts longer than 10 years. In her latest blog post for Forrester, analyst Barbie Mattie shares how she wants to help increase those odds. Take our five-minute survey and learn how!

Blog 264

Blog B2B Marketing 264

Forrester eCommerce

SEPTEMBER 22, 2020

For emerging-company marketers, too much of a good thing can be just as difficult to deal with as too little. Focusing all components of the revenue engine on the primary growth strategy with shared goals is critical in good and difficult times.

Marketing 235

Marketing 235

Retail TouchPoints

MAY 25, 2023

However, challenges with prioritizing sustainability remain, as companies grapple with the complexities of measuring and reporting their environmental, social, and governance (ESG) performance. From the insights and experience of more than 1,800 consumer goods leaders, here are several strategies and approaches that businesses can adopt.

Consumer Goods 245

Consumer Goods Operations Consumer Supplies 245

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Honest Company Board Chair James D.

Beauty and Health 270

Beauty and Health Food and Beverages Omnichannel Events 270

RetailMinded

FEBRUARY 1, 2024

Hearing well respected leaders explain why they value AI or other technologies that are bringing retail to life. Joining me were companies that included Salesforce, ParcelLab, Slalom, Store Force, Big Commerce, Maropost and more. But you know what is almost more exhilarating? And this past trip to NRF in NYC was no exception.

Retail 119

Retail Point of Sale Merchant Services Technology 119

Retail TouchPoints

JANUARY 19, 2022

She joins from Paper Source , where she served as CEO for six years and helped transform the retailer from a brick-and-mortar-focused company into a lifestyle brand with a digital platform spanning social media, digital content, online subscriptions and affiliate partnerships. Forever 21 has named Winnie Park as CEO, effective immediately.

Fashion 299

Fashion Social Media Accessories Subscription 299

Forrester eCommerce

OCTOBER 15, 2020

In 2021, we expect to see an obvious separation of CMOs who are leaders -- those who recognize that 2020 launched a new chapter for the way commerce works, from CMOs who are outdated -- those content to run promotions, sales support or media buying teams. Companies without a CMO leader won't survive. .

Customer 312

Customer 312

Retail TouchPoints

NOVEMBER 15, 2023

Nike is making several top-level personnel changes in key areas, with new leaders in marketing, design, innovation and technology. Graham, a previous 18 -year Nike veteran, most recently co-founded Adopt, a minority-owned company and creative agency. She replaces Dirk-Jan van Hameren, who will be retiring after 31 years with Nike.

Marketing 147

Marketing Fashion Technology Consumer 147

Retail TouchPoints

JUNE 7, 2022

A successor to Clark has not been named, but Amazon CEO Andy Jassy said in a statement that the company would offer an update in the next few weeks. Clark’s career with Amazon began in May 1999 with the company’s Operations Pathways Program, which he joined immediately after graduation from his MBA program.

Consumer 288

Consumer Fulfillment Supplies Operations 288

Forrester eCommerce

OCTOBER 15, 2020

In 2020, for the first time in more than five years we saw two financial services companies achieve an “Excellent” score in our Customer Experience Index (which measures how successfully a company delivers customer experiences that create and sustain loyalty).

Customer Experience 264

Customer Experience Financial Services Customer Banking 264

Retail TouchPoints

JANUARY 21, 2022

We are fortunate to have such strong talent at our company that we are able to develop and promote to lead all of the critical growth work we are executing,” said Geoffroy van Raemdonck, CEO of Neiman Marcus Group in a statement. “I Karthik has been with Neiman Marcus for more than three years, most recently as VP, Omnichannel Engineering. “We

Supplies 261

Supplies Technology Omnichannel Fashion 261

Forrester eCommerce

FEBRUARY 26, 2020

Leaders are using the term “company values” with such force and frequency that it’s hard not to toss it into the infamous camp of marketing buzzwords. Google data shows that “company values” as a search term is twice as popular today as it was in 2015. Talk of company values is not to be dismissed […].

Marketing 294

Marketing Customer Experience B2C Customer 294

Retail TouchPoints

SEPTEMBER 7, 2022

Target has received a commitment from CEO Brian Cornell to remain with the company for approximately three more years, beyond the company’s traditional retirement age of 65. Since joining Target in 2014, Brian has worked to transform Target into an omnichannel leader by driving a guest-centric, purpose-driven strategy.”.

Supplies 298

Supplies Omnichannel Management Retail 298

Wiser

DECEMBER 5, 2023

This is where the concept of loss leader pricing comes into play. When executed effectively, loss leader pricing can serve as a profitable business strategy, allowing companies to build customer loyalty and increase overall sales. Implementing loss leader pricing involves careful selection of the product to be discounted.

Customer Loyalty 78

Customer Loyalty Customer Retention Consumer Other 78

Retail TouchPoints

NOVEMBER 25, 2020

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. Most recently, Wadle was President and CEO of Madewell , where she was instrumental in transforming the brand from a startup division to a high-growth industry leader.

Operations 279

Operations Management Retail Other 279

Retail TouchPoints

FEBRUARY 8, 2022

Subscriber growth projections took a hit as well, with the company expecting to end the year with 3 million users compared to earlier estimates of 3.35 Peloton Taps a New Leader With Extensive Subscription Business Experience. One element of the strategy will be seeking more extensive partnerships with outside companies.

Subscription 288

Subscription Operations Technology Improvements 288

Retail TouchPoints

AUGUST 9, 2022

Tapestry — parent company of Coach , Kate Spade and Stuart Weitzman — has announced the retirement of COO Tom Glaser. He leaves us with a solid foundation in place and a strong team of tenured leaders. I’m excited about my new, expanded role and the opportunity to drive continued growth and profitability for the company.”.

Operations 278

Operations Supplies Technology Information 278

Forrester eCommerce

NOVEMBER 9, 2020

Banking Leaders: Make Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies.

Banking 264

Banking Marketing Consumer Customer Experience 264

RIS News

AUGUST 30, 2023

Athlete and Hustle Clean CEO Justin Forsett will inspire and motivate, alongside leaders from retail and consumer goods companies discussing innovative strategies and how to leverage next-generation technology.

Consumer Goods 83

Consumer Goods Consumer Marketing Technology 83

Forrester eCommerce

NOVEMBER 22, 2023

Marketing has become a strategic function in driving revenue growth for B2B companies, but to continue improving, marketing leaders must challenge long-held beliefs and retool their mindsets to embrace the evolving customer lifecycle and complex buying journeys. The mythical B2B […]

B2B 438

B2B Marketing Improvements Customer 438

Retail TouchPoints

NOVEMBER 3, 2021

Kyle Leahy will join the company on Nov. She also helped open lululemon in Europe and was with the company as it grew from $400 million to more than $6 billion in revenue. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business.

Payments 264

Payments Payment Services Omnichannel Channel 264

Forrester eCommerce

MARCH 13, 2024

Great customer service sets companies apart. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions. And, you leave money on the table if you don’t meet your customer’s expectations of engagement.

Customer 410

Customer Management 410

Retail TouchPoints

JULY 15, 2021

Who you are and what you stand for matters to people who work at your company and buy your products. According to Gallup’s State of the American Workplace , 77% of potential employees learn about those characteristics of your company from your website. Business leaders have an opportunity to step up and lead, now more than ever.

Social Media 264

Social Media Games Consumer Other 264

Forrester eCommerce

NOVEMBER 11, 2020

Healthcare Leaders: Consider Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies.

Marketing 235

Marketing Consumer Customer Experience Customer 235

Retail TouchPoints

SEPTEMBER 28, 2020

Patagonia has named Ryan Gellert CEO of Patagonia Works, the retailer’s holding company. Gellert has a history of supporting Patagonia’s commitment to environmental activism, and he helped the retailer position itself as a leader of outdoor causes in Europe.

Outdoor 295

Outdoor Apparel Retail Operations 295

Forrester eCommerce

NOVEMBER 13, 2020

Consider Spending Changes In Five Categories Post-COVID-19 Wealth management leaders know that the business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies.

Management 235

Management Marketing Consumer Financial Services 235

Ecommerce Platforms

JANUARY 12, 2023

The best T-shirt printing companies offer today’s would-be entrepreneurs and creative minds an excellent opportunity to launch their own business, without spending a fortune on the initial set-up process. Each t-shirt printing company comes with its own unique range of features and benefits to explore. Let’s dive in. Go to the top.

Shipping Costs 194

Shipping Costs Payment Services Shipping Apparel 194

Ecommerce Platforms

JANUARY 12, 2023

The best T-shirt printing companies offer today’s would-be entrepreneurs and creative minds an excellent opportunity to launch their own business, without spending a fortune on the initial set-up process. Each t-shirt printing company comes with its own unique range of features and benefits to explore. Let’s dive in. Go to the top.

Shipping Costs 194

Shipping Costs Payment Services Shipping Apparel 194

Wiser

MARCH 7, 2024

The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

SEPTEMBER 15, 2022

Patagonia Founder Yvon Chouinard has transferred all ownership of the company to two new entities, the Patagonia Purpose Trust and the Holdfast Collective. The new structure will distribute every dollar not reinvested into the company as “dividends to protect the planet,” according to a press release.

Retail 246

Retail 246

Retail TouchPoints

AUGUST 17, 2022

Prior to joining Kohl’s, Raymond worked for The Walt Disney Company for more than 15 years, progressing through the ranks and ending as SVP, Consumer Insight, Measurement and Analytics. Kohl’s will announce its Q2 financial results in a conference call scheduled for Aug. 18, 2022.

Marketing 303

Marketing Omnichannel Consumer Customer 303

Retail TouchPoints

OCTOBER 29, 2021

But as the market of sustainable, ethical and socially conscious goods continues to expand, brand leaders are realizing they need to find new paths to growth. What can we do as a company to make the world better? Myriad studies have pointed to the rise of “conscious consumers” or “values-driven consumers.”

Retail 264

Retail Consumer Supplies Marketing 264

Retail TouchPoints

OCTOBER 19, 2021

The company is looking for a leader who can work across multiple channels, including ecommerce and social platforms. Fisher noted that it’s important that the new CEO continue the company’s sustainability work. What we already see is they are really interested in our sustainability work,” said Fisher.

Clothing 278

Clothing Operations Channel eCommerce 278

Retail TouchPoints

SEPTEMBER 6, 2022

The big takeaway: managing costs and keeping shelves stocked while also delivering on speed, efficiency and sustainability have become valuable differentiators that can help any company get ahead of the competition. Today, companies are either disrupting or they’re being disrupted.

Supplies 278

Supplies Shipping Costs Travel Multi-channel 278

Kissmetrics

SEPTEMBER 1, 2020

It’s why you’ll find countless SEO companies scrambling for a piece of that sugary cake. With all this confusion, I sense you came here pondering: How do I filter vetted SEO companies? How can I find a top SEO company that doesn’t need ads to rank its website organically? The 5 Top SEO Companies in The World.

SEO 286

SEO Recommendation eCommerce Management 286