Kissmetrics

SEPTEMBER 14, 2020

If you have separate departments for marketing, sales, IT, and customer service, you need more advanced functions than a business with five employees. Furthermore, you need to consider who’s going to manage the software. The idea is that streamlining your operational processes helps your business provide better customer experiences.

Small Business Retail 310

Small Business Retail Document Operations Management 310

GetElastic

NOVEMBER 8, 2022

One specific passage from the report resonated with me, based on what I see from our customers every day: “Winning in e-commerce is not about optimizing the current business to play in a digital world. It instead reimagines business through an omnichannel-first lens. EP Product Experience Manager (PXM). Go to EP PXM.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. Currently, only 35%.

Webinar 245

Webinar Consumer Payments Marketing 245

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

Webinar 248

Webinar Payment Services Shipping Costs Retail 248

ESW

SEPTEMBER 7, 2020

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Korona

MARCH 23, 2022

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Omnichannel Retail Trends . Make sure to keep your customer experience uniform across all of your platforms.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. View the session on demand.

POS 262

POS Omnichannel Webinar Point of Sale 262

Retail TouchPoints

AUGUST 27, 2020

For retailers, the implications go well beyond the accelerated growth of e-Commerce that has been a hallmark of 2020.

eCommerce 221

eCommerce Retail Consumer Presentation 221

Retail TouchPoints

FEBRUARY 11, 2022

Most retailers aren’t going to be able to beat Amazon in terms of price and convenience, so they should instead focus on finding reasons for consumers to shop with them that Amazon can’t match. Amazon] did what Walmart did in the 1990s,” said Brian Kilcourse, Managing Partner at RSR Research in an interview with Retail TouchPoints.

Customer 231

Customer Sporting Goods Consumer Consumer Goods 231

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. Our Customers. The Elastic Path story would be incomplete without our customers. Capabilities like search or front- end management are built-in and enable easier customizations and management.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78