Retail TouchPoints

MARCH 18, 2024

“It’s not a surprise how important the data is to AI; that’s the bedrock in this report,” said Rob Garf, GM of Retail and Consumer Goods at Salesforce in an interview with Retail TouchPoints. Retailers are thinking about data readiness, data governance and data trust, but our data shows that there’s a way to go.”

Retail 272

Retail SEO Operations Consumer Goods 272

Retail TouchPoints

JULY 19, 2023

In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience.

Technology 162

Technology Mobile Customer Experience Consumer Goods 162

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. Currently, only 35%.

Webinar 241

Webinar Consumer Payments Marketing 241

Kissmetrics

SEPTEMBER 14, 2020

If you have separate departments for marketing, sales, IT, and customer service, you need more advanced functions than a business with five employees. Furthermore, you need to consider who’s going to manage the software. The idea is that streamlining your operational processes helps your business provide better customer experiences.

Small Business Retail 310

Small Business Retail Document Operations Management 310

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. Less Pain With Returns.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. Less Pain With Returns.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Retail TouchPoints

FEBRUARY 18, 2021

But for now, you’re seeing ‘capacity control’ playing a role, and even these businesses are suggesting appointments to manage busy times.”. As the pandemic worsened, we realized immediately that we needed a way to bridge our in-person business model to a seamless virtual experience, and needed a dynamic appointment solution to help us.”

Retail 265

Retail Beauty and Health Books Omnichannel 265

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

JULY 28, 2020

The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement. Hostetler is a product marketing manager focused on Retail and Consumer Goods, with a background in email and mobile messaging.

Webinar 198

Webinar Consumer Marketing Consumer Goods 198

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Shipping Costs 204

Shipping Costs Gifts Fulfillment Consumer 204

Retail TouchPoints

AUGUST 16, 2021

So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods.

Retail 334

Retail Shipping Costs Supplies Shopify 334

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. Shopify CRM Hunting?

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

JUNE 26, 2023

“The wine industry is a very old-school business, and it’s a distributor-driven business because of the 21st Amendment, which basically gave all the power to the states to regulate and manage alcohol sales,” explained Jessica Kogan, Chief Growth and Experience Officer at Vintage Wine Estates in an interview with Retail TouchPoints.

Food and Beverages 239

Food and Beverages eCommerce Fashion Information 239

GetElastic

NOVEMBER 8, 2022

One specific passage from the report resonated with me, based on what I see from our customers every day: “Winning in e-commerce is not about optimizing the current business to play in a digital world. Our take: From TikTok to live commerce to Web3, consumer preferences ebb and flow. EP Product Experience Manager (PXM).

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

FastSpring

JANUARY 17, 2023

Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more. Automated invoices and customer notifications. Legal compliance.

Subscription 95

Subscription Payment Services Payments B2B 95

ESW

SEPTEMBER 7, 2020

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Retail TouchPoints

SEPTEMBER 29, 2020

Brands often overlook marketplaces due to concerns over losing control of their messaging, pricing and customer interactions, but this can be a costly mistake, said Cathy Hinek, Manager, Marketplaces Client Services, ChannelAdvisor during a session titled: Inside the Digital Mall: How Brands Can Bolster Their Marketing Strategy.

Webinar 244

Webinar Payment Services Shipping Costs Retail 244

RTP blog

MARCH 19, 2018

The Growth Of Technology And Data Is Leading To Changing Consumer Expectations New data sources, such as that coming from sensors, is resulting in vast volumes of connected IoT data. Retailers need to be able to manage these data volumes effectively and utilize that knowledge to drive down costs while expanding sales.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

JUNE 3, 2020

“In the last few years things like shop and scan and curbside pickup have popped up, but the numbers vary wildly depending on the retailer,” said Shannon Warner, VP of Retail and Consumer Goods at Capgemini Invent in an interview with Retail TouchPoints. Facial recognition technology holds great potential in the current environment.

Mobile 220

Mobile Payment Services Technology POS 220

Retail TouchPoints

MARCH 28, 2022

And just how will they manage to do that? More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. By “breathing life” into their motto: “Life is for fun!”

Omnichannel 207

Omnichannel Toys Supplies eCommerce Platforms 207

PFS

FEBRUARY 25, 2020

DTC brands were able to sell products in the same place customers learned about them. In fact, E-marketplaces generated 70 percent of all consumer-goods sales growth between 2013 and 2018. (1). However, for CPG manufacturers, once their product hits the shelves, they lose control of the customer experience.

eCommerce 52

eCommerce Payment Services Channel Payments 52

365 Retail

MARCH 6, 2024

million more UK customers entered its doors and it reported an 18.8% Hanna Jackson, managing director at Retail Week , sai d: “The Retail Week Awards judges – made up of leading retail CEOs – complimented Lidl on building an incredible business in the UK. increase in sales, to £9.3

Fashion 52

Fashion Retail Clothing Games 52

RetailMinded

JANUARY 21, 2022

And, while the current retail industry all too often has frustrating experiences to manage – including empty store shelves, hiring instability, and rising inflation – I believe that with great challenges also come great opportunities and NRF 2022 certainly reinforced this sentiment for me this year. Live selling capabilities.

Payment Services 52

Payment Services Retail Supplies Merchant Services 52

Ecommerce Platforms

JANUARY 13, 2022

The commodity subscription model allows customers to replenish their supply of essential consumer goods, such as toilet paper, bathroom products, and pet food. These companies also sell products that tend to already have slim profit margins like consumer goods. Put plenty of resources into customer retention.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Retail TouchPoints

AUGUST 27, 2020

For retailers, the implications go well beyond the accelerated growth of e-Commerce that has been a hallmark of 2020.

eCommerce 218

eCommerce Retail Consumer Presentation 218

Korona

MARCH 23, 2022

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Make sure to keep your customer experience uniform across all of your platforms. Customized Experience.

Payment Services 52

Payment Services POS Retail Social Media 52

Email Audience

JUNE 21, 2023

Then, Understanding the difference between consumers and customers can help businesses improve their overall customer experience. At the same time, they can also focus on building strong relationships with their customers through loyalty programs, customer support, and personalized communication.

Consumer 59

Consumer Customer Toys Article 59

Fabric

APRIL 20, 2023

And if backend processes don’t go as planned, the customer experience suffers, and the company’s reputation can be impacted. According to the new CNBC Supply Chain Survey : Only about one-third of supply chain managers think warehouse inventories will return to normal before 2024.

Shipping Costs 147

Shipping Costs Retail eCommerce Arts 147

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. View the session on demand.

POS 257

POS Omnichannel Webinar Point of Sale 257

Retail TouchPoints

SEPTEMBER 3, 2021

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often disconnected. Unity Point #1: Marketing Sets Expectations, and CX Delivers.

Marketing 290

Marketing Customer Social Media Customer Experience 290

Teamwork Retail

MAY 29, 2019

The experience of shopping in Macy’s in 1800s New York was not all that different from today. As the 19 th century ended, new techniques turned consumer goods into mass-produced items rather than hand-crafted one-offs. This customized experience keeps people coming back the store for items they could probably order online.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Teamwork Retail

MAY 29, 2019

The experience of shopping in Macy’s in 1800s New York was not all that different from today. As the 19 th century ended, new techniques turned consumer goods into mass-produced items rather than hand-crafted one-offs. This customized experience keeps people coming back the store for items they could probably order online.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

The experience of shopping in Macy’s in 1800s New York was not all that different from today. As the 19 th century ended, new techniques turned consumer goods into mass-produced items rather than hand-crafted one-offs. This customized experience keeps people coming back the store for items they could probably order online.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Blue Acorn

MARCH 20, 2017

Adobe Releases Customer Experience Retail Report Card. Consumers switch to desktop because 30% want ease of navigation, 26% want to see images on bigger screens, and 16% want to enter payment information. Use data compulsively to improve customer experiences through personalization. Uri Minkoff.

Payments 63

Payments Presentation eCommerce Mobile 63

Retail TouchPoints

FEBRUARY 11, 2022

Most retailers aren’t going to be able to beat Amazon in terms of price and convenience, so they should instead focus on finding reasons for consumers to shop with them that Amazon can’t match. Amazon] did what Walmart did in the 1990s,” said Brian Kilcourse, Managing Partner at RSR Research in an interview with Retail TouchPoints.

Customer 229

Customer Sporting Goods Consumer Consumer Goods 229

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. Our Customers. The Elastic Path story would be incomplete without our customers. Capabilities like search or front- end management are built-in and enable easier customizations and management.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78

RetailMinded

OCTOBER 6, 2022

As one of over 1,000 sessions at Dreamforce, I was grateful to listen to Salesforce consulting partner, Slalom’s, Managing Director Jim Clarke and DECIEM’s Senior E-Commerce Director Heather Stables discuss the importance of data for business growth. But what about fast with transparency, easy returns, and customers in control?

Retail 52

Retail Customer Loyalty eCommerce Merchant Services 52