Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 206

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail.

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Retail Social Media Presentation Customer Loyalty 260

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

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Consumer Payment Services Fulfillment Multi-channel 136

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

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Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

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Retail Books Consumer Social Media 243

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. This allows businesses to respond quickly and effectively to the customer. The possibilities appear to be endless.

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eCommerce Order Fulfillment Fulfillment Multi-channel 194

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. An Introduction to PCI Compliance.

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Payment Services Retail Electronics Information 260

RTP blog

NOVEMBER 19, 2018

Here are a few areas to consider this holiday season: Ramp Up Consumer Engagement Where Needed Holiday shopping can be a make-or-break experience regardless of which channel customers are spending their time in. A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy.

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Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

JUNE 24, 2022

More brands in categories like beauty, skincare, health and wellness — what Burt calls the “traditional powerhouse” categories — are investing in subscriptions, but there is also net-new demand in categories like oral care, where consumers that buy an electric toothbrush can get subscriptions for the replaceable head as well as the toothpaste.

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Subscription Beauty and Health Shipping Costs Consumer 267

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . Encouraging customer loyalty.

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Subscription Payment Services Marketing Multi-channel 102

RetailMinded

DECEMBER 21, 2022

It’s no secret that inflation and supply will continue to impact retailers and consumers alike, but what else can retail decision makers anticipate and more so, how can they best prepare for a productive and profitable year ahead? Keep in mind, savings to customers does not mean less earnings for retailers.

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Retail Merchant Services Marketing Supplies 52

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. have a supply chain accuracy of just 63%.  has to offer.

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Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

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Retail Beauty and Health Books Omnichannel 269

Retail TouchPoints

FEBRUARY 18, 2022

“We’ve talked for many years about how digital channels influence the buying journey whether or not the consumer ends up buying in a digital channel versus a physical one. But that means there are more insights you need to derive from the customer data you have.”.

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eCommerce Shipping Costs Channel Operations 286

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Housing this equipment in a secure location such as a back room or closet can disrupt signals and connections, so it often can be disguised as a wireless access point, with neutral colors and separate power supply.

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Technology Retail Operations POS 150

Smile.io

NOVEMBER 29, 2023

-based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.    In the sneaker re-sell market, Side Kicks works with sellers and end consumers to offer rare, limited-edition shoes without carrying an expensive inventory. The solution? jewelry item engraved with their initials.

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Gifts Customer Retention Events Customer Loyalty 53

Steve Dennis

MAY 13, 2018

Amazon’s growing success in apparel may be great for the top line, but returns and exchanges tend to be much higher than average, pushing supply chain costs further in the wrong direction. Despite customer protestations, I am willing to bet that Amazon comes out way ahead on this move. Yet a few things seem clear.

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Shipping Costs Retail eCommerce eCommerce Marketing 76

Algopix

DECEMBER 2, 2020

New trends in online shopping have drastically changed the way consumers approach the buying process. There are many factors to consider, including: Supply and demand National and state taxes Local preferences and buying habits Omni-channel delivery (both online and in-store). But what does this look like in practice?

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Customer Experience Improvements Management Customer 78

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. They offer a competitive advantage by delving into consumer behavior and operational insights.

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Retail Operations Management Improvements 41

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Predictive algorithms analyze patterns and trends within historical data to project what might happen next.

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Retail Operations Information Customer Loyalty 41

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Today’s fast-paced world leaves consumers strapped for cash and time. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

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Fulfillment Operations Shipping Costs Order Fulfillment 180

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

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Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

DECEMBER 3, 2021

For many retailers, margins have been tight in 2021, particularly as the industry is rocked by labor shortages and supply chain commotion. This can include a wide variety of customer behavior metrics, from time spent in-store or online and individualized open rates for newsletters to average basket sizes and common repeat purchases.

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Shipping Costs eCommerce Customer Loyalty Information 235

Payoneer

FEBRUARY 22, 2023

However, despite the coronavirus pandemic’s boost, eCommerce in Nigeria faces several challenges, including inadequate logistics infrastructure, limited payment options, high shipping costs, and low consumer trust. Partnering with other reputable brands in your industry can help build credibility and customer trust.

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Payment Services Payments eCommerce Cryptocurrencies 26

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. You’ll be happy to discover that this logic is flawed, as even the smallest businesses have the means to access and analyze ecommerce big data.

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Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

FEBRUARY 13, 2018

Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer. When you buy shoes from an online shoe retailer, it is a business-to-consumer transaction. This type of ecommerce is not consumer-facing and happens only between business entities. Consumer-to-Consumer (C2C).

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eCommerce Payment Services Small Business Retail Shipping Costs 417

Korona

FEBRUARY 13, 2023

Apple has created a truly omni-channel retail experience, making it easy and convenient for customers to shop with them, regardless of their preferences. What Are The Types of Multi-Channel Retailing The advent of COVID-19 has brought about a change in the way consumers shop around. According to Statista, by 2025 , 10.4%

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Multi-channel Channel Payment Services POS 52

Kissmetrics

MARCH 23, 2018

Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. They do this to inform a lot of their marketing strategies and determine how to best serve their customers in other ways. Kindle book recommendations based on data from Goodreads.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retalon

AUGUST 14, 2023

Finding the optimal balance is difficult without data. Lack of agility: Rigid legacy pricing processes can’t adapt quickly enough to shifts in markets, consumer sentiment, competitions and global events. Convert data to dollars. Improved customer loyalty: Consistent pricing across channels reassures customers.

Retail 41

Retail Omnichannel Channel Games 41

Kibo

JANUARY 16, 2023

As a subscription business model, HelloFresh needed to ensure they could set realistic expectations, provide accurate and consistent communications, and get the order to the customer on time. Our strategy is to embed customer-centricity into every function,” said Elena. Data-Driven Customer Loyalty.

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Subscription Shipping Costs Fulfillment Customer Experience 62

BigCommerce

JUNE 27, 2017

In this environment, customer loyalty is tricky to maintain, as rival websites can easily snatch your customer away. A survey of 19,000 consumers worldwide , conducted by WorldPay, reached the conclusion that 36% of responders would spend more if the offer were customized. Issues of competition and differentiation.

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Improvements eCommerce Payment Services Merchant Services 275

BigCommerce

DECEMBER 20, 2017

It’s a big-box play where demand is high and visibility is low in supply. Localization is a segment of personalization, and all personalization aims at bettering the customer experience. What is customer experience? Customer experience historically has involved WOW’ing the consumer. Customer service.

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eCommerce Shipping Costs Social Media BigCommerce 419

ROI Revolution

DECEMBER 13, 2021

Walmart’s DSP will be the first full-stack DSP built on The Trade Desk, a leading global DSP solution that provides both first-party data and third-party data. Target doesn’t yet have its own DSP, but brands and retailers can connect their own DSP to Target’s customer data and advertise to segmented audiences. December 6.

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Multi-channel Consumer Marketing Channel 78

ROI Revolution

DECEMBER 6, 2021

We keep this blog post updated with the information you need to stay in the loop with the supply chain crisis. While these initiatives are great for protecting consumers’ personal information, they introduce hefty obstacles for crucial initiatives like attribution and tracking. December 6. Programmatic stats to keep in mind in 2022.

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Multi-channel Consumer Marketing Shipping Costs 78

ROI Revolution

NOVEMBER 1, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. Kroger’s customer loyalty program will be the source of the new marketplace. Supply-side platform (SSP).

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Multi-channel Consumer White Paper Marketing 78

365 Retail

MAY 5, 2023

Online Retail: Personalization, Chatbots, and Predictive Analytics In the e-commerce landscape, AI has played a pivotal role in creating personalized shopping experiences for consumers. This information can be used to make data-driven decisions about marketing strategies, tailoring messaging and content to resonate better with the audience.

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Retail Social Media eCommerce Technology 80

BigCommerce

AUGUST 31, 2017

This is a balancing act between marketing and operations –– two retail departments continuing to better blend as consumer expectations demand seamless experiences. Giving them inspiration and the supplies needed early is going to help them and your sales. Shipping orders quickly will keep those customers coming back.

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Marketing Shipping Costs Multi-channel Channel 252