Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 153

Consumer Payment Services Fulfillment Multi-channel 153

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 256

Shipping Costs Improvements Live Chat Retail 256

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment.

Webinar 287

Webinar Consumer Payments Marketing 287

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. As an online-centric business type, D2C has experienced tremendous growth over the course of the coronavirus pandemic as consumers have reduced their in-store shopping. of all D2C sales.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

FEBRUARY 14, 2024

And because we share a lot of data with our brands, we can actually help these brands determine where they should open a location, whether that’s an outlet or a full-price store, because we can tell you geographically [where you have a] concentration of consumers. Grover: Completely. We’ve also done livestream events.

Fulfillment 225

Fulfillment eCommerce Other Consumer 225

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Sustainable and Ethical Practices: As environmental awareness continues to grow, consumers are placing increased importance on sustainability and ethical practices.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Customer Loyalty 237

Customer Loyalty Customer Retail Shipping Costs 237

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. Getting them to download an app or join a loyalty program is too high a climb,” she said.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 289

eCommerce Omnichannel Channel Department Stores 289

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Convenient fulfilment.

Consumer 59

Consumer Shipping Costs Retail Supplies 59

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Loyalty Program Yields Rich Customer Data. “We The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. and globally.

Food and Beverages 271

Food and Beverages Omnichannel Fulfillment Retail 271

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. During that time, Samieian and her colleagues learned a lot about the furniture shopping experience, including what consumers need to feel confident in their decisions.

Social Media 276

Social Media Shipping Costs Customer Experience Consumer 276

lateshipment

NOVEMBER 26, 2023

On the other side of the same coin, 46% of customers say that a positive post-purchase experience makes them more likely to buy from a brand again. Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. consumers have leveraged BOPUS to make purchases. How Can BOPUS Benefit Your Brand?

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. As you sell on multiple channels, you have to keep a close eye on inventory and fulfillment along. Your customers are on Amazon. Tuesday: June 05.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 98

POS Payment Services Payments Omnichannel 98

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Food and Beverages 278

Food and Beverages BigCommerce Home Furnishings PayPal 278

Retail TouchPoints

SEPTEMBER 17, 2020

As Forrester’s Sharyn Leaver explains , “to emerge successfully from this global crisis, brands must build experiences that help them engage with their customers at an emotional level. When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”.

eCommerce 215

eCommerce Mobile Channel Customer Loyalty 215

Retail TouchPoints

JULY 26, 2023

Today’s fast-paced world leaves consumers strapped for cash and time. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. From the moment an order is placed to front door delivery, customers demand quick order processing.

Fulfillment 229

Fulfillment Operations Shipping Costs Order Fulfillment 229

Ecommerce Platforms

MARCH 18, 2023

The term “retail” refers to the sale of goods and services to consumers. The retailer then sells the finished product to the end consumer for a profit. Similar to retail stores, ecommerce stores focus on delivering products or services to consumers in most cases. How Does Retail Work? What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

NOVEMBER 9, 2023

In the early days of trying to fundraise for Bookshop, I heard from investors over and over again that the American consumer only cares about speed and price, and ‘if you can’t beat Amazon on speed and price, you’re doomed,’” said Hunter. I try to shop local when I can, and I know I’m not the only one.

Small Business Retail 299

Small Business Retail Books Shipping Costs eCommerce 299

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

365 Retail

DECEMBER 15, 2022

Whilst delivering Customer Experience (CX) remains the top priority for retailers during peak trading, they may risk leaving future revenue opportunities on the table by not effectively capturing customer data, the latest research from insights-led customer engagement platform, MoEngage, reveals.

Retail 52

Retail Omnichannel Customer Experience Fulfillment 52

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . Retailers are grappling to evaluate with the right network across a blend of large warehouses, smaller localised fulfilment centres and deliveries from stores. AI tools analysing millions of data points in real-time to optimise efficiency and?decision omnichannel nirvana. .

Social Media 105

Social Media Retail Payment Services Subscription 105

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Prepare Omnichannel Commerce Strategy.

B2B 78

B2B eCommerce Improvements B2C 78

Kibo

APRIL 26, 2022

The past two years have demonstrated that consumers are ready and willing to change their behavior to find and purchase the things they need. Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Ecommerce Platforms

JANUARY 12, 2021

NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats. Order Management.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Ecommerce Platforms

APRIL 5, 2023

Subscription ecommerce is the term given to an online business model in which consumers sign up for long-term access to a product or service. Rather than just purchasing an item as and when they need it, consumers agree to pay a monthly or annual fee for a specific solution. What is Subscription Ecommerce?

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

PFS

AUGUST 23, 2017

On the home front, more than half of the consumers surveyed by Opinion Research Corp. So far, only one in 10 consumers are using their devices to order products – queries about the weather being most common. But as the rate of adoption grows, shifts in consumer behavior are sure to follow. Consider fulfillment, for instance.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

365 Retail

FEBRUARY 1, 2022

It’s no secret that consumers have come to expect tailored experiences in retail: in fact, 80% want personalised shopping options , according to a study from Epsilon and GBH Insights. Brands, therefore, have an opportunity to inspire customers with content, campaigns and product ideas that are more closely aligned to what individuals want.

Recommendation 52

Recommendation Arts Consumer Travel 52