365 Retail

OCTOBER 30, 2023

A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets. On the other end of the spectrum, small businesses seem to have cracked the code to consumer hearts.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. That is why consumers are looking for more diverse and robust programs that provide value in different ways. Who would’ve thought loyalty programs could have the same impact?

Travel 177

Travel Events Consumer Games 177

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 227

Shipping Costs Customer Experience Supplies Improvements 227

Kissmetrics

OCTOBER 19, 2021

According to RetailNext , recent Black Friday figures were down 48 percent, and this is a trend that’s likely to continue as more consumers turn to e-commerce. Consumers who use e-commerce benefit from the convenience and special offers available online. Offer Free Shipping Discount Codes. However, FOMO has a downside, too.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Retail TouchPoints

NOVEMBER 23, 2021

While live shopping events can hold their own as major independent campaigns, they also are a perfect complement to existing festivals. They can easily buy on the platform any day, but incorporating additional benefits like exclusives, discounts and free shipping during high shopping months creates more incentives for consumers.”.

Events 260

Events Home Shopping Social Media Gifts 260

lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

lateshipment

JUNE 8, 2022

This not just applies to the purchase phase but the post-purchase order delivery phase as well, which, unfortunately, you have no control over as the package has been handed off to the shipping carrier. Why Proactive Customer Service Matters? Increased customer disloyalty and acquisition costs. Here’s why. .

Customer 130

Customer Shipping Costs Shipping Events 130

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Retail Social Media 52

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. 61% of consumers define excellent customer support interaction as one with a quick resolution.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

SEPTEMBER 8, 2022

Influencer partnerships and event marketing to spread the word about your product on a larger scale and increase your lead base. Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc.

eCommerce 130

eCommerce Shipping Live Chat Events 130

Smile.io

NOVEMBER 17, 2022

Black Friday and Cyber Monday may be the main stars of the upcoming retail events, but Small Business Saturday is becoming just as popular. Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers.

Small Business Retail 81

Small Business Retail Social Media Omnichannel Customer Loyalty 81

ROI Revolution

MARCH 12, 2020

According to consulting and research firm Technomic , 52% of consumers are avoiding crowds and 32% are leaving their house less often because of coronavirus. Strain on events. As traveling fears grow and countries like Italy extend travel restrictions , marketing events across the globe are feeling the impact.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

365 Retail

DECEMBER 13, 2023

This, combined with consumers’ rising expectations, places huge pressure on retailers to implement AI and enhance the overall shopping experience, to maintain a competitive edge. This is having a significant positive impact in helping connect consumers to the products they love and we know this growth will continue.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

lateshipment

NOVEMBER 27, 2021

The significant surge in order deliveries paired with the supply chain crisis in the US has already caused the events of last year’s ‘Shipageddon’ to repeat for this year’s Holiday season. These repeated requests also cost dollars in terms of support ticket creation and consume all of your support team’s time being a trivial issue.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. Brands and retailers are now tasked with figuring out alternate ways to drive the excitement, traffic and sales the doorbuster event guaranteed in the past.

eCommerce 194

eCommerce Operations Fulfillment Customer Loyalty 194

lateshipment

JANUARY 24, 2022

The transactional order delivery loop does not close with handing over the package to the shipping carrier. As an e-commerce business owner, you need to take control of your post-purchase and constantly be ready to face the risk of your customers’ in-transit packages facing issues. Federal Holidays. Missed drop-off.

eCommerce 130

eCommerce Shipping Costs Shipping Customer 130

ESW

JUNE 1, 2023

The brand sought to capture existing demand for their products and cultivate direct consumer relationships by leveraging their existing US inventory and website to open a frictionless ecommerce channel for Canadian shoppers. However, they lacked the necessary technology and infrastructure and realized developing it in-house would take years.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Kissmetrics

MARCH 22, 2018

When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Consumers want more than an email newsletter—they want easy tracking and personalization. Instead, they often put all of their eggs in the new customer acquisition basket. Why does this matter?

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

lateshipment

OCTOBER 3, 2023

While you might be using Zoho Desk and LateShipment.com separately, together they are a powerful combination of tools to elevate post-purchase customer experience, at scale. While many things contribute to improving customer experiences, the one area that deserves to be under the spotlight is the “post-purchase” phase.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. In the early days, it was very much the innovative, direct-to-consumer players using subscriptions,” Burt explained. Do they consume a lot of how-to content or product hacks?

Subscription 268

Subscription Beauty and Health Shipping Costs Consumer 268

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. We’ll also see an influx of and a redefinition of loyalty programs.”.

Merchant Services 303

Merchant Services Payment Services X-cart Supplies 303

Ecommerce Platforms

AUGUST 29, 2022

The best rewards apps for Shopify are an excellent way to improve engagement among customers, and boost your chances of repeat purchases. With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. Go to the top.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

ESW

MAY 28, 2019

Here are four creative ways to encourage customer spending: 1. Offer Free Shipping Incentives. Everybody loves (and expects) free shipping. In fact, if stores don’t offer free shipping, they will see their customers going elsewhere. Customers spend more if it is easy to do so.

Shipping Costs 94

Shipping Costs Shipping Customer Loyalty Technology 94

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io YoY increase.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Smile.io

DECEMBER 4, 2023

How to Build Customer Loyalty with Your Order Packaging Your order packaging gives you a unique opportunity to build a relationship with your customers. Loyalty & Reward Program Insights from Smile.io   At its core, sustainable packaging signals to customers a forward-thinking brand.

Shipping Costs 82

Shipping Costs Gifts eCommerce Shipping 82

Sailthru

NOVEMBER 15, 2022

Which is not surprising considering consumer sentiment around receiving text messages from brands has evolved over recent years, with 91% of customers saying they’re interested in signing up to receive SMS from a brand. Consumers are savvier about privacy than ever before. But, it’s also worthwhile!

Marketing 78

Marketing Shipping Costs Mobile Channel 78

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

MagentoBrain

JUNE 8, 2023

Drop shipping Dropshipping is a popular e-commerce business model where you sell products through an online store without physically holding any inventory. Alternatively, you can partner with a supplier who will handle shipping directly to your customers. For example, professional attire, special events, or everyday wear.

eCommerce 59

eCommerce Payment Services Beauty and Health Payments 59

lateshipment

SEPTEMBER 14, 2020

Studies during the pandemic show that post-purchase customer experience has taken a big hit as a result of shipping carriers straining to meet increased parcel-delivery demand. This doesn’t bode well for businesses like yours, especially at a time when customers are more dependent than ever on online commerce.

eCommerce 130

eCommerce PayPal Shopify Customer Loyalty 130

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Omnisend

FEBRUARY 22, 2021

Modern brands view omnichannel marketing as a way to evolve with their customers as they move through life’s changes. A consumer may try your brand initially for a variety of reasons, but over time what your brand means to them will most certainly evolve. 1: Shipping. 2: Customer Experience. Putting Your Pieces Together.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146