Retail TouchPoints

SEPTEMBER 9, 2022

VP of Content Alicia Esposito will moderate a panel featuring Michelle Grant of Salesforce and Chris Silver, Co-founder of BambuMeta, that will focus on the impact NFTs will have on brand experiences and customer loyalty. As a subsidiary of Emerald Holding, Inc. environment is impacting retail industry priorities.

Customer Loyalty 252

Customer Loyalty Consumer Goods Customer Experience Technology 252

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

OCTOBER 17, 2023

32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call. AI Agents represent a new paradigm in automated customer service — one that can speak any language and live in any channel 24/7. versus asking an open-ended question.

Customer 236

Customer Multi-channel Channel Customer Experience 236

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Also, make sure to clarify your return policy.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 237

Payment Services Retail POS Operations 237

Retail TouchPoints

JANUARY 25, 2024

Proper security is imperative to any business’ bottom line and the integrity of their brand, but how can that be achieved without increasing the burden on the end consumer? A unique key pair is created for every website, service and app that the consumer needs to access, and is tied to a specific site or application. Enter passkeys.

Payment Services 237

Payment Services Cryptography Payments Improvements 237

Retail TouchPoints

MARCH 14, 2023

Returns are essentially the last link to the circle that closes the consumer loop when it comes to a decision.” That’s another piece that is impacting consumers who are price-conscious — when items are on sale, they may buy that when they [otherwise] may have bought something on full price.” billion annually.

Shipping Costs 212

Shipping Costs Retail Fulfillment Channel 212

Retail TouchPoints

AUGUST 26, 2020

The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. In addition to depleting long-term profitability based on unit prices alone, retailers that are repeatedly lowering prices will begin to attract a narrowly focused consumer base.

eCommerce 286

eCommerce Customer Loyalty PPC Social Media 286

Retail TouchPoints

NOVEMBER 17, 2023

Market conditions are dynamic, and consumer preferences change — retailers and manufacturers need to adapt to these factors quickly. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 228

Shipping Costs Customer Experience Supplies Improvements 228

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. What Are the Requirements for Amazon Private Labeling?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Groove

JUNE 1, 2022

The customer decision making process begins with a consumer realizing that they are presented with some sort of problem. The commonality in both of these circumstances is that the consumer needs to address an issue they are facing by purchasing a new product or service. Think of the consumer packaged goods industry (i.e.,

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 276

Supplies eCommerce Shipping Costs Customer Loyalty 276

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Have a Clear Return Policy. It isn’t enough to have a clear return policy in place.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

lateshipment

NOVEMBER 27, 2021

Opaque returns policy hurting buyer confidence and purchasing decision – When customers are unable to find what they are looking for in your returns policy, they will surely sit on the fence of making the purchase. Such issues can lower your customer loyalty and profits, particularly during this Holiday season.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. First, she has to figure out the return policy, which can be buried in fine print.

Retail 252

Retail Shipping Costs Improvements Customer Experience 252

Retail TouchPoints

AUGUST 10, 2020

The supply chain is often one of the most time-consuming aspects of running a business, especially as retailers who relied on brick-and-mortar sales have had to make the quick switch to e-Commerce-based selling as a result of COVID-19 restrictions. A CSCO helps organizations balance these needs. A Focus on Returns.

Supplies 151

Supplies eCommerce Merchant Services Retail 151

Wiser

SEPTEMBER 6, 2022

The bottom line is that price is always top of mind for consumers. Price Beating – Pricing products lower than competitors as they change, before a customer approaches. The purpose of this strategy is to provide the best price for shoppers and improve customer loyalty, which can lead to more purchases in the future.

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Retail TouchPoints

JULY 21, 2022

For years, consumers have known that their behaviors have been tracked. But as more outside forces shine a spotlight on how those behaviors are turned into data that is leveraged for monetary gain, consumers are looking for more control over their information — and marketers are scrambling to keep pace. “And adults and 125 marketers.

Marketing 269

Marketing Consumer Information Customer Retention 269

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Frictionless and easy returns policies build trust with buyers and are a huge influencer of purchase. Step 1: Evaluate your returns policy. Let’s look at how exactly you can do that. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

Korona

FEBRUARY 9, 2023

Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. Choose tactics that will encourage customer loyalty.

Improvements 98

Improvements Payment Services POS Payments 98

lateshipment

AUGUST 17, 2023

Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns. With no REM in place, customers have the need to contact the support team whenever there’s a need to return or exchange products.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. An Introduction to PCI Compliance.

Payment Services 262

Payment Services Retail Electronics Information 262

Groove

FEBRUARY 18, 2022

Think of it as the first impression that a consumer has with your brand. Double check that the list has new subscribers only on it because you don’t want existing subscribers or customers to receive this content! VIP Customer Flow. Browse Abandonment Flow.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

lateshipment

AUGUST 1, 2022

Automation helps create a positive post-purchase experience for the customer and can have a significant impact on engagement and revenue opportunities. In what we call the effortless economy, consumers have high expectations for convenience. Of course, customers can’t place orders if there’s no product to sell. Managing Orders.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

lateshipment

SEPTEMBER 23, 2022

As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on time. Custom Return Rules. But what is the post-purchase phase?

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Observations indicate a return to pre-pandemic buying patterns, with expectations aligning more closely with consumer behaviors seen in 2019.

Retail 78

Retail Technology Customer Experience Operations 78

Wiser

MAY 30, 2023

Consumers want to know that the products they buy come from sustainable sources, and that their purchases are contributing to a better future for all of us. Such as: Increased Consumer Satisfaction One of the most significant benefits of sustainability for organizations is improved customer satisfaction.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

ESW

JANUARY 16, 2024

Retail Returns Statistics To better deal with the January returns surge, it is essential to understand what consumers are returning and why. Not only are more items purchased, but consumers may be more likely to return items they themselves did not pick out. Returns by category Some retail categories see more returns than others.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

lateshipment

AUGUST 13, 2021

This gives you little to no control over the quality, which significantly impacts customer loyalty and store reputation Hard to build your brand : When customers receive the product, they only care about the product, and not the shopping experience since you’re just the messenger. Review your policies.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Omnisend

MARCH 20, 2023

consumers , though, you’re searching for information online. Nearly one-third of consumer electronics are bought online — and for good reasons. Consumers can view the best deals, scour reviews from other buyers, and get quick delivery straight to their doorstep. If you’re like five in ten U.S.

Electronics 150

Electronics Marketing Shipping Costs Subscription 150

Sailthru

NOVEMBER 15, 2022

Which is not surprising considering consumer sentiment around receiving text messages from brands has evolved over recent years, with 91% of customers saying they’re interested in signing up to receive SMS from a brand. Consumers are savvier about privacy than ever before. But, it’s also worthwhile!

Marketing 78

Marketing Shipping Costs Mobile Channel 78

ESW

DECEMBER 17, 2018

If smart marketing builds qualified leads and UX increases conversions, focusing on user trust can help you earn loyal repeat customers. This third and final post in our series on driving revenue offers specific steps a direct-to-consumer brand can take to earn customer loyalty. Creating a privacy policy.

Payments 84

Payments Payment Services eCommerce Shipping Costs 84