Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

Omnichannel 260

Omnichannel Merchant Services BigCommerce Payment Services 260

iVend

APRIL 9, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. It’s still retail, but it’s not.

Supplies 297

Supplies Fulfillment Retail Omnichannel 297

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

Omnichannel 254

Omnichannel POS Mobile Operations 254

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

Ecommerce Platforms

APRIL 4, 2022

The best POS system for small business is a simple, affordable, and reliable tool for managing sales and in-person transactions. A point-of-sale system empowers businesses to take payments from consumers in-store and track the movement of inventory. Today, we’re looking specifically at POS solutions for small businesses.

Small Business Retail 104

Small Business Retail POS Payment Services lightspeed 104

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 268

POS Omnichannel Mobile Improvements 268

Retail TouchPoints

SEPTEMBER 27, 2023

Shopify’s Point of Sale (POS) will now also be the preferred provider for Faire’s seller and buyer community, enabling more seamless omnichannel sales across both online and offline channels.

B2B 268

B2B Shopify Merchant Services eCommerce 268

Retail TouchPoints

FEBRUARY 3, 2023

Performance footwear brand Cole Haan will deploy the Aptos ONE platform, beginning with the Aptos ONE POS. The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

APRIL 29, 2021

The new tool learns from shoppers at every point as they navigate an online store, then leverages AI to provide personalized search and discovery experiences with the aim of better connecting consumers with the products they want.

Consumer 165

Consumer Magento BigCommerce POS 165

365 Retail

MARCH 4, 2024

Sitoo , a leading could-native Point of Sale (POS) and Unified Commerce Platform, has been recognised in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. We needed a POS that was cloud-native, could scale with us, and handle the high volume we were starting to see.

POS 52

POS Marketing Retail Sporting Goods 52

Retail TouchPoints

MAY 18, 2023

“A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. Touchland analyzed data to understand consumer behaviors and found that shoppers were buying six or seven units at a time. This is the key to growth.”

POS 257

POS Channel B2C Social Media 257

Retail TouchPoints

MARCH 4, 2022

Fabletics will open 30 new store locations in 2022 as it continues building out its omnichannel presence. These shops will complement the brand’s digital presence by providing a second channel for shoppers to choose and also give Fabletics insights into consumer behavior.

POS 277

POS Demo Omnichannel Events 277

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. Unlike some DTC-turned-omnichannel companies, Collars & Co.

Omnichannel 189

Omnichannel Operations POS Document 189

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. Turning Customers into Brand Ambassadors (Source: Pandora) After more than 30 years operating in brick-and-mortar, Pandora began to debut online in markets around the world in 2014.

Jewelry 238

Jewelry Omnichannel Operations Technology 238

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 227

Shipping Costs Improvements Live Chat Retail 227

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that.

Sporting Goods 281

Sporting Goods Technology Omnichannel Operations 281

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. Tractor Supply Co.

Sporting Goods 243

Sporting Goods Payment Services Retail Supplies 243

iVend

AUGUST 17, 2022

Supermarket shopping is, for the vast majority of consumers, an essential. From frictionless checkout to seamless ERP integrations, to built-in promotions, loyalty, and inventory management – a sophisticated Grocery POS offers everything a modern-day retailer needs to deliver convenience to their customers.

POS 52

POS Payment Services Point of Sale Leisure 52

Retail TouchPoints

JULY 25, 2023

One reason is that there didn’t seem to be a pressing need for online pre-ordering given the level of convenience its stores already provided: “Our average customer is in and out of the store in eight minutes,” said Mikos. This helped customers trust that we will deliver them the items they need quickly and easily.”

Payment Services 235

Payment Services Operations Omnichannel Fulfillment 235

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Customers want the advantages of online shopping when making purchases in physical stores. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future.

POS 221

POS Retail Information Customer Loyalty 221

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 98

POS Payment Services Payments Omnichannel 98

Korona

AUGUST 3, 2022

As eCommerce grows rapidly, so do customer expectations. Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. Table of Contents.

POS 52

POS eCommerce Point of Sale Payment Services 52

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 242

Retail Supplies Merchant Services Social Media 242

Retail TouchPoints

DECEMBER 15, 2022

While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

Multi-channel 228

Multi-channel POS Customer Data Mobile 228

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. As evidenced by the data showing U.S.

Payment Services 253

Payment Services Merchant Services Payments Point of Sale 253

Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 222

POS Merchant Services Supplies Improvements 222

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Evaluate your customer relationships. Retailers should assess and appraise the size and value of their proprietary data by utilizing POS systems and purchase transactions.

Retail 261

Retail Multi-channel Omnichannel Technology 261

Retail TouchPoints

JULY 3, 2023

We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. There’s nothing worse than having a customer request to add something or request the cancellation of an order and we don’t get to it before it ships out,” said Flateman Posner.

Management 268

Management Payment Services Payments Operations 268

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. A winery POS system is a valuable piece of technology that can enhance the tasting room experience and build more loyalty among your guests.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. Request a demo >> Open APIs. 64-bit Replication Engine.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. A winery POS system is a valuable piece of technology that can enhance the tasting room experience and build more loyalty among your guests.

POS 52

POS Payment Services Point of Sale Events 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. Request a demo >> Open APIs. 64-bit Replication Engine.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. Request a demo >> Open APIs. 64-bit Replication Engine.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. AI Investment Generative AI and AI will help drive efficiencies for mission-driven consumers and overworked employees.

Retail 292

Retail Gifts Recommendation Consumer 292

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 268

Webinar Consumer Payments Marketing 268