Consumer Exercises Fashion Fulfillment 
Retail TouchPoints
OCTOBER 15, 2021
Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.
Retail TouchPoints
SEPTEMBER 16, 2022
While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. The day-long event hit on various hot topics closely linked to these digitally native consumers, including authenticity, sustainability, mental health and wellness.
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Retail TouchPoints
DECEMBER 14, 2021
This exercise is a critical foundation to the experience design phase. Doing so builds upon the digital purchase behavior consumers have adopted, while still offering a fulfillment center vs. a store filled with merchandise that may or may not sell. Principle 5: Activate digital and in-store experiential consumer programs.
Retail TouchPoints
MAY 26, 2022
It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. The baby formula shortage is a special case.)
365 Retail
MAY 25, 2022
And although many of these may be invisible to consumers in the form of chatbots and automated services, they are forging the way for a new era of customer experience. We’ve seen during the pandemic that consumers prefer a blend of approaches when interacting with brands – and the retail industry is investing in new ways to enable this.
Steve Dennis
FEBRUARY 8, 2021
Just about everything—from how school and work get done, to how we exercise and attend industry conferences—is moving to some form of physical and digital hybrid. More must become hybrids: part places to buy things, part showrooms, part inspiration source, part service hub, part brand billboard, part fulfillment center.
Steve Dennis
OCTOBER 14, 2019
Several years later, I witnessed the same (and growing) phenomenon in the luxury fashion business. Data from Deloitte, Forrester—and quite a few retailers that shared their data publicly—suggested that, in many categories, the majority of transactions consumers made in a physical store were started in a digital channel.
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