Algopix

JULY 13, 2023

In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Groove

SEPTEMBER 29, 2020

From automation functionality to abandoned carts and more, the integration makes it easier for merchants to take advantage of valuable customer data. See customer data like: First & last order date. O ptimize content, offers and outreach to separate leads while seamlessly managing your data in bulk.

Shopify 363

Shopify Shopping Carts Merchant Services Customer Data 363

Kibo

APRIL 21, 2021

And the right POS doesn’t just enable endless aisle by providing real-time access to enterprise-wide inventory, it lets sales associates place orders from inventory across your retail network with flexible shipping and pickup options powered by split fulfillment. What Are the Results of Endless Aisle and Split Fulfillment?

POS 62

POS Fulfillment Point of Sale Shipping 62

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 187

eCommerce Order Fulfillment Fulfillment Multi-channel 187

Store Growers

MAY 15, 2023

In this piece, we’ll review the latest upgrade to Google Ads audience manager. We’ll run through the main options for handling audiences with the interface: the layout of menus and buttons, where to follow data, and practical tips on optimizing audience segments once you interpret data from the Audience manager.

Management 91

Management Definition Presentation Outdoor 91

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

Social Media 248

Social Media Multi-channel Customer Loyalty Shopify 248

Retail TouchPoints

JUNE 2, 2021

The most immediate concern when managing both website architecture and new shopping habits is making sure customers can still get what they need with minimal friction, and GNC leveraged its partnership with Verint to ensure that its ecommerce experience was as smooth as possible despite the turbulent times.

Fulfillment 272

Fulfillment Customer Experience Improvements Operations 272

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 210

Consumer Customer Loyalty Customer Experience Recommendation 210

Retail TouchPoints

AUGUST 17, 2023

This technology blends public and private cloud services to deliver the perfect environment for processing, storing and scaling data. It allows businesses to handle large volumes of customer data in a secure and efficient way, providing them with the flexibility they need to adapt to changing demands while ensuring data privacy and security.

Consumer 204

Consumer Payment Services Food and Beverages Supplies 204

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 291

Fulfillment Department Stores Shipping Costs eCommerce 291

Retail TouchPoints

NOVEMBER 18, 2021

The six qualities of a real-time retailer include: The ability to offer an authentic personalized service, based on consistent customer data across all points of contact. Optimized supply chain management to avoid stockouts and overstocking. A fast, flexible and responsive fulfilment process. Embrace the Need for Speed .

Shipping Costs 218

Shipping Costs Retail Omnichannel Supplies 218

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. Amazon will also handle shipping and customer service on the seller’s behalf (fees apply – costs listed below).

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

lateshipment

NOVEMBER 26, 2023

Chapter 3: Delivering a Seamless Order Fulfillment Process The order fulfillment process is the first step in the post-purchase experience. It’s important to make sure that this process is seamless and efficient to avoid customer frustration. Here are a few tips for delivering a seamless order fulfillment process: 3.1:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

365 Retail

JUNE 5, 2024

Optimizing Inventory Management Proper inventory control is crucial for any retail business. Enter smart inventory management systems. These nifty tools use real-time data analytics to forecast demand, automate reorders, and minimize stockouts or overstocking. Read on for more insight! But how do they work?

Payment Services 52

Payment Services Operations Retail eCommerce 52

Retail TouchPoints

OCTOBER 18, 2023

Here are five ways data analytics can assist in the fight against returns fraud: Pattern recognition and anomaly detection: Data analytics can analyze vast amounts of transaction, inventory and customer data to establish normal shopping patterns and behaviors.

Payment Services 218

Payment Services Shipping Costs Payments Shipping 218

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We began the journey by getting our heads around the data.”. Greater Emphasis On DTC Provides Deeper Customer Insights.

Omnichannel 245

Omnichannel eCommerce POS Operations 245

OrderDynamics

SEPTEMBER 6, 2018

Why is Order Management Important? From old custom coded solutions to systems like Salesforce Commerce Cloud, Episerver, BigCommerce, or Shopify Plus. Order management is often a secondary element. Yet being the hub, main co-ordination engine, and center of all integrations makes order management important.

Management 50

Management eCommerce Order Fulfillment Shipping Costs 50

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH President and CEO Paige Thomas will retain her role in the new digitally native business.

Specialty Retailers 153

Specialty Retailers Other Apparel Department Stores 153

Algopix

OCTOBER 21, 2023

Monitoring operational KPIs ensures smooth order processing and customer satisfaction. Evaluating Inventory Management and Fulfillment Proper inventory management is crucial to prevent stockouts and overstock situations. Stockout Rate: The percentage of orders that cannot be fulfilled due to inventory shortages.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs. In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

Retail 270

Retail Shipping Costs Fulfillment Shipping 270

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 196

eCommerce Shipping Costs Retail Recommendation 196

Kissmetrics

APRIL 20, 2021

Improve Inventory Management System. Buy online, pick up in-store encourages retailers to align their online and in-store inventory management system. An order can also be fulfilled at the distribution center, enabling a faster shipping and fulfillment process. Investment on Staff to Manage BOPUS.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Kibo

APRIL 19, 2022

Backend fulfillment is accomplished using owned distribution centers or via third-party logistics (3PL) providers or a combination of both. In the above examples, fulfillment may be handled differently—for example, the iPhone might be shipped from an Amazon warehouse or directly from Apple’s U.S.

Payment Services 127

Payment Services Customer B2C Social Media 127

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. That was bumped to number two, and innovation is at the top this year.”.

Webinar 238

Webinar Consumer Payments Marketing 238

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

JUNE 22, 2020

Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes. This starts with a complete mapping or audit of customer data, to find out the end points of where it is collected, stored and used.

eCommerce 161

eCommerce Retail Technology Customer Data 161

ESW

MAY 29, 2024

Finding those customers and exceeding their expectations may need more resources than you have in-house. Expert DTC partners can unlock the potential of international ecommerce, turn complex challenges into manageable tasks and propel you toward global success. All those things ensure a smooth and reliable customer experience.

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

GetElastic

JUNE 14, 2023

While it’s easy to set up a landing page in Shopify, breaking the order flow leads to compounding problems with fulfillment, customer success, and more. That’s why we recently acquired Unstack to bring commerce, content, and customer data together for business users with a merchandiser-friendly, low-code visual editor.

Shopify 78

Shopify Order Fulfillment Fulfillment Social Media 78

Retail TouchPoints

JUNE 23, 2022

Murali Gokki, a Managing Director in the retail practice at AlixPartners — the consulting firm that has become retailers’ go-to as they consider ecommerce spinoffs — has a more nuanced take: “The broader pressure is about transforming [these businesses] to a digital-first mindset,” he said in an interview with Retail TouchPoints.

eCommerce 245

eCommerce Omnichannel Channel Department Stores 245

Retail TouchPoints

NOVEMBER 9, 2023

More Rising Action – A Model to Meet All Needs (and Still Stay in Business) Bookshop.org solved those problems with a unique tech approach and business model that has managed to meet the needs of every party involved, from publishers and booksellers to shoppers. This is what enables the site to offer competitive shipping speeds and pricing.

Small Business Retail 284

Small Business Retail Books Shipping Costs eCommerce 284

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. More customer data from direct interaction with consumers . The first step? Third-Party Marketplaces.

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 174

Fulfillment Operations Shipping Costs Order Fulfillment 174

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. More customer data from direct interaction with consumers . The first step? Third-Party Marketplaces.

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. During the pandemic a lot of retailers learned that ecommerce operation and fulfillment ends up being more expensive than you think,” said Belmar. “We’ve

eCommerce 282

eCommerce Shipping Costs Channel Operations 282

iVend

OCTOBER 10, 2023

Inventory management – changed shopping patterns, with purchases spread more evenly over a longer time period mean that retailers must have flawless inventory management to ensure they have the right stock in the right place at the right time, minimising out-of-stocks and overstocks.

Technology 105

Technology POS Retail Gifts 105