Retail TouchPoints

DECEMBER 13, 2021

“After doing these data-driven transformations one retailer at a time, I realized that if I transitioned to Google, I could impact the industry in a scaled way and build the things that I always wanted Google to build for me,” said Tharp. A big piece of all this] is also supply chain. Google Glass is a great example of that.

Channel 179

Channel Omnichannel Retail Merchant Services 179

Retail TouchPoints

OCTOBER 27, 2022

. “Receiving the medical support pets need throughout their lives is critical for both pets and their families,” said Jenny Wolski, SVP of Omnichannel Customer Experience at Petco in a statement. ” Pet healthcare has been a focal point of Petco’s growth strategy.

Supplies 219

Supplies Omnichannel Customer Data Customer Experience 219

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 213

Shipping Costs Improvements Live Chat Retail 213

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 195

Customer Loyalty Customer Retail Shipping Costs 195

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. CPG will thrive with D2C.

Small Business Retail 233

Small Business Retail Retail eCommerce Social Media 233

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. The intersection of these changes with economic uncertainties, such as inflation and an unpredictable job market, creates a swiftly evolving and complex landscape.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

ROI Revolution

JUNE 6, 2022

To give you a picture of the current D2C ecommerce landscape, we conducted a survey of over 170 digital marketing professionals from a wide range of industries and company revenue. In this article, dive into the data behind direct to consumer marketing and how your brand can leverage D2C for profitable growth.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

JULY 2, 2020

In a global context of cost control, marketing today is under pressure to quickly generate traffic and in-store sales while reducing costs. As a result of the crisis, store closures and supply chain disruptions, there has been a drop in sales in stores and e-Commerce. This is where predictive marketing comes into play.

eCommerce 225

eCommerce Retail Omnichannel Operations 225

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. However, strong headwinds threaten continued growth as retail businesses face ongoing disruption from the pandemic, supply chain challenges, and climate change. Embrace SMS Marketing.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

JULY 14, 2023

The AI boom shows no sign of slowing down, with a global market value projected to grow to more than $500 billion this year. This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences.

eCommerce 199

eCommerce Order Fulfillment Fulfillment Multi-channel 199

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Showcase items that are in high demand during springtime, such as gardening supplies, outdoor furniture, spring fashion trends, seasonal foods, and wellness products. Leverage digital marketing channels to promote your spring-themed promotions and reach a wider audience.

Retail 77

Retail Outdoor Omnichannel Presentation 77

ESW

JULY 6, 2023

Other shoppers went online to purchase things that made lockdown life more tolerable: comfortable work-from-home wardrobes, houseplants, new décor and furniture for the home office and pet supplies. Amazon is everywhere the customer is. Omnichannel is here to stay. Customisation Amazon makes excellent use of customer data.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. These challenges are a global phenomenon — the study reflects responses from approximately 300 retail decision-makers across seven global markets, including the U.S.,

Shipping Costs 279

Shipping Costs eCommerce Retail Merchant Services 279

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 260

eCommerce Omnichannel Channel Department Stores 260

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. million , recovering nearly half of what it paid for the BB&B IP. So Where Will Zulily Fit In?

Apparel 229

Apparel Fashion Supplies Toys 229

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. A critical area of focus is transforming their business into more profitable omnichannel platforms. How can retailers transform losses into profits?

Retail 240

Retail Shipping Costs eCommerce Consumer 240

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. What is Marketing in the Moment? when that shopper prefers to receive content).

Retail 252

Retail Books Consumer Social Media 252

Retail TouchPoints

NOVEMBER 30, 2022

However, we know our customers may not be spending the majority of their week in a physical office space anymore , so we’re now focused on opening high-visibility, ground-level spaces in neighborhoods where our customer is both living and working. Twidwell: Absolutely.

Customer 252

Customer Shipping Events Clothing 252

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 299

Fulfillment Department Stores Shipping Costs eCommerce 299

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

lateshipment

APRIL 2, 2021

Take away – Despite the surge in online orders, it is practically difficult for SMBs like yours to compete with companies such as Amazon and Walmart, which have established dominance over the eCommerce market. Hybrid (omnichannel) marketing is the future now. And how you can do that, you ask?

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

FEBRUARY 18, 2021

An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. Should they decide to move forward, they also should think about the role that appointments play in the omnichannel journey.

Retail 277

Retail Beauty and Health Books Omnichannel 277

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JANUARY 2, 2023

The supply chain industry has changed a lot over the past couple of years. As the demand for digitalization grows in the retail supply chain, retailers often face multiple challenges in achieving the same. What is Supply Chain Digitalization? Data provides the prime fuel for running advanced technologies.

Supplies 312

Supplies Retail Technology Omnichannel 312

Ecommerce Platforms

MARCH 18, 2023

Retailers in the offline world can range all the way from individual-led market stalls and pop-up shops to family stores, grocery stores, and even shopping malls and chains. Retailers rely on a business model which leverages a supply chain filled with manufacturers, shipping and logistics experts, and other professional groups.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Kibo

SEPTEMBER 2, 2020

Kibo’s Monetate Intelligent Recommendations solution combines real-time contextual customer data with priority sets and rules set by your marketing team to determine the best recommendations for each visitor in the moment, driving higher engagement and revenue. Omnichannel Personalization.

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

Optimizely

APRIL 5, 2018

Buyers today have simply changed the way they purchase products, with more and more of the B2C market moving online (or to Amazon) each year. As a business model, DTC has a number of benefits for brands, including giving marketers more control to build a better and more direct relationship with buyers. Diversify your business.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 291

Omnichannel Social Media Channel Mobile 291

ROI Revolution

JULY 13, 2021

As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Supply-side platform (SSP). The supply-side platform facilitates the sale of publisher inventory, pushing to the exchanges that provide access to inventory across an array of premium sites and apps.

Customer Data 78

Customer Data Supplies Omnichannel Channel 78

Retail TouchPoints

APRIL 13, 2021

that’s why marketing teams are allocating more of their spend towards them. research found that 74% of marketers spend one-third or more of their budgets on social advertising. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience. Listen to the session on demand.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

Optimizely

AUGUST 21, 2017

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. Gary McEldowney, VP of Marketing, Allergy Buyers Group LLC. Now the customers are the influencers. Owning your own customer relationship is the key now.”.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

365 Retail

JULY 19, 2022

The growth of omnichannel shopping is causing the retail landscape to evolve, and there’s no one-size-fits-all solution. To thrive, DTC brands must harness multiple opportunities to build closer bonds with their target customers. Flexible supply chains. DTC retailers must therefore bake proactivity into their supply chains.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

Retail TouchPoints

SEPTEMBER 12, 2022

“The focus will be on taking a market-by-market approach so we can build those relationships with delivery partners and build some efficiencies as well,” noted Samieian. Looking at a combination of population size and density, as well as warehouse locations, Sundays is developing a data-driven roadmap for growth.

Social Media 241

Social Media Shipping Costs Customer Experience Consumer 241

365 Retail

FEBRUARY 23, 2022

His keynote session will explore new leadership strategies that retailers need to look towards in order to drive market share in 2022 and beyond. The evolution driving Ecommerce Growth & Omnichannel. Next generation strategies for Customer Obsession & Marketing. Shining a spotlight on Supply Chain & Delivery.

Technology 52

Technology Payment Services Retail Events 52

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

To help you navigate this bustling season successfully, we’ve compiled a comprehensive Back to School Retail Guide packed with expert tips, marketing ideas, the latest trends, and insightful predictions. Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

Kibo

JULY 24, 2020

Approximately 73 percent of customers like to buy from brands that have created a personalized shopping experience, and 75 percent like it when brands send personalized messages and offers. These personal touches have a name and are part of a greater marketing strategy called content personalization.

Customer 62

Customer Multi-channel Recommendation Omnichannel 62

Ecommerce Platforms

JANUARY 12, 2021

Marketing agencies. NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats. Marketing.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118