Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. It’s free marketing at its best.

Customer Loyalty 70

Customer Loyalty Customer Social Media Live Chat 70

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Automation helps ensure a seamless customer experience. Global ecommerce sales are projected to exceed $7 trillion by 2025.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Smile.io

JUNE 1, 2022

Sure, a fantastic product will give you a head start when it comes to loyalty, but it doesn’t guarantee anything. Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate.

Customer Experience 88

Customer Experience Improvements Customer Customer Retention 88

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. Using video to increase customer loyalty. Messages from industry influencers.

Customer Experience 68

Customer Experience Customer eCommerce Customer Loyalty 68

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? Including customer success stories is a great way to inspire new customers to strive for that success in their own fitness journey.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Demac Media

JULY 12, 2017

We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e.

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers.

Merchant Services 147

Merchant Services eCommerce Channel Mobile 147

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. How to Get the Most Value From Your Loyalty Program This Season.

Payments 272

Payments Payment Services Customer Experience Social Media 272

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

Wiser

SEPTEMBER 27, 2023

Lastly, well-constructed customer satisfaction surveys can provide valuable data that guides strategic decisions. Businesses gain insights that can help identify trends, measure the impact of recent changes, measure customer satisfaction, and compare performance against industry benchmarks.

Customer 146

Customer Retail Customer Retention Improvements 146

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Kissmetrics

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Later, Mastercard purchased Dynamic Yield from McDonald’s to further improve their customer experience.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Demac Media

MARCH 5, 2018

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. Even though the fundamentals of customer loyalty apply across many businesses, you can use each of these tips to fully tailor your own loyalty program to your particular industry.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. Implement a VIP Program.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Smile.io

NOVEMBER 29, 2023

When your average customer is willing to drop thousands of dollars for one pair of shoes, it’s worth keeping them around. based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  We want to focus on volume, customer loyalty, and retention for the long term.”

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

RetailMinded

SEPTEMBER 30, 2023

Personalization is a symbiotic relationship between data analytics and emotional resonance, which can be further enhanced through an omnichannel marketing strategy , ensuring a seamless customer experience across various touchpoints. It’s about authenticity, consistency, and meaningful engagement.

Customer 96

Customer Retail Customer Retention Recommendation 96

Ecommerce Platforms

FEBRUARY 25, 2019

The subscription industry has grown by more than 100% in the last five years. Subscriptions work well if you provide products that customers need to reorder regularly. However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. Customer experience.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Optimizely

JULY 31, 2018

They stand out from the rest by offering concrete advice, interviewing the brightest minds in the industry, and consistently delivering those “lightbulb moments” that make audience members sit up and take notice. The bi-weekly ecommerce news roundups are also the perfect way to stay on top of what’s happening in the industry.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

JULY 21, 2023

Let’s dive into which loyalty program types make the most sense for various brands based on industry and business stage. The best rewards programs align with your industry One of the most dominant forces in deciding what type of program a brand should use is the industry the brand operates in.

Customer Retention 63

Customer Retention Reference Customer Merchant Services 63

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Optimizely

JULY 2, 2019

Unfortunately, at each step along the customer journey, there’s an opportunity for buyers to decide they’re not interested in buying and drop out of your ecommerce sales funnel. The only way to succeed in today’s cutthroat ecommerce industry is by having a smooth experience that delights and engages consumers every step of the way.

eCommerce 240

eCommerce X-cart Improvements Channel 240

Omnisend

DECEMBER 15, 2020

Higher customer satisfaction rates. Improved customer retention. Providing a user-friendly experience. Higher long-term customer engagement and brand trust. Better customer expectation management and needs assessment. How to Start with Omnichannel Support. Social Media for the Biggest Online Enthusiasts.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. And absolutely no industry has remained untouched from the economic shocks of […]. The world has already declared COVID as a global pandemic.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. Enter, home goods and furniture ecommerce, an industry that’s booming online, as more people are staying at home and taking care of their nests. In 2020, the furniture industry grew to $115.2 Reading Time: 9 minutes.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Smile.io

MAY 15, 2023

This makes impulse buyers particularly prone to shopping in industries that are rapidly changing, such as fashion, beauty, and technology. How to Grow Your Small Business with Loyalty Marketing Find out what loyalty marketing is, what it can help you achieve, and how to implement customer loyalty marketing in your small business.

Shipping Costs 79

Shipping Costs Arts Blog Social Media 79