Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Loyalty program engagement is on the decline , and active use of loyalty programs is decreasing by 2-3 percent per year.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Retail TouchPoints

FEBRUARY 6, 2023

By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. Delivery personas are powerful in that they can reduce delivery costs, improve delivery-related revenue and customer loyalty. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 85

Customer Loyalty eCommerce Customer Merchant Services 85

Retail TouchPoints

AUGUST 17, 2020

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning and keeping customer loyalty has been a long-standing challenge in the industry, but the pandemic has forced consumers to switch brands for new reasons: price, scarcity and availability.

Customer Loyalty 255

Customer Loyalty Customer Apparel Consumer 255

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion? It makes sense, too.

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

lateshipment

APRIL 2, 2021

Now and then there come new trends that shape the industry for the future. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce works exactly the same way.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

RetailMinded

DECEMBER 6, 2022

The retail industry has been undergoing a period of digital transformation for some time now. But it seems to be picking up speed recently, with many retailers now experimenting with new technologies like chatbots and AR. The impact of digital transformation on the retail industry. Artificial Intelligence.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Wiser

MARCH 7, 2024

The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

Retail 78

Retail Technology Customer Experience Operations 78

Pivotree Blog

FEBRUARY 27, 2024

By Chantal Schweizer Strong data is essential for a positive B2B customer experience. Failure in any of these areas leads to customer confusion and frustration, a trend increasingly visible in B2B. A solid 53% of consumers say that experience matters just as much as the products or services a brand provides.

Customer Experience 52

Customer Experience B2B Customer eCommerce 52

Forrester eCommerce

NOVEMBER 7, 2022

Our New Report “How Customer Experience Drives Business Growth, 2022” Puts A $-Value On Improving CX By One Point Many CX leaders find it hard to make the case for investing in CX. That’s why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty.

Improvements 195

Improvements Customer Loyalty Customer Experience Customer 195

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

APRIL 14, 2021

Christian Selchau-Hansen, CEO and Co-Founder at Formation.ai, works with leading retailers and large brands like United Airlines and Starbucks by implementing individualized and automated customer loyalty offers. . This meets customers where they are and creates a relevant experience on all your owned brand channels.

Customer Loyalty 150

Customer Loyalty Customer Channel Consumer 150

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. It’s free marketing at its best.

Customer Loyalty 69

Customer Loyalty Customer Social Media Live Chat 69

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 96

Customer Experience Customer Customer Loyalty eCommerce 96

Smile.io

JANUARY 17, 2023

A redemption rate of 47% and $1 million in referral traffic revenue No matter which loyalty program metrics you look at–total program members, reward redemption rate, or value generated–we had some brands knock it out of the park. times higher than the industry average of 13.67%.

Customer Loyalty 60

Customer Loyalty Customer Subscription Omnichannel 60

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience.

Customer Loyalty 282

Customer Loyalty Consumer Goods Customer Experience Technology 282

Retail TouchPoints

NOVEMBER 14, 2022

This sharp increase is attributed to surging demand for AI-powered retail solutions as the industry continues to undergo digital transformation. Competitive pricing is a key strategy to build customer loyalty and increase sales. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 340

Customer Loyalty Operations Improvements Customer Experience 340

Optimizely

MAY 20, 2019

Boston, MA: Zaius , the world’s leading B2C CRM, announced today four new executive hires to further accelerate growth and the company’s clear leadership in the MarTech industry. In his role, Rick leads the Zaius industry strategy and product marketing team. Want to join this growing team? About Zaius. Zaius loves marketers!

B2C 150

B2C Marketing Customer Customer Loyalty 150

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies. Benefits of Incorporating Food and Beverage.

Food and Beverages 288

Food and Beverages Small Business Retail Retail Arts 288

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 306

Retail Customer Loyalty Games Reference 306

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? This lets customers save points up for a big purchase or use just a few for a little discount.

Customer Loyalty 69

Customer Loyalty Customer Outdoor Shipping Costs 69

iVend

JULY 8, 2021

Retailers have never before had to be so agile and flexible, shifting their priorities as the industry changed shape before their eyes. The in-store customer experience is that differentiation. iVend Retail Customers iVend helps retailers around the world to enhance customer experience.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Smile.io

JUNE 1, 2022

Sure, a fantastic product will give you a head start when it comes to loyalty, but it doesn’t guarantee anything. Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate.

Customer Experience 87

Customer Experience Improvements Customer Customer Retention 87

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 250

Apparel eCommerce Fulfillment Order Fulfillment 250

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Pivotree Blog

OCTOBER 5, 2023

Back then, one wouldn’t have imagined digital commerce going as mainstream as it is today, let alone the automotive aftermarket industry going digital. The thing is, customer expectations matter, whether it’s the automotive aftermarket or any other industry. And this is where digital transformation becomes a certainty.

Automotive 52

Automotive Webinar Customer Experience Information 52

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 304

Customer Experience Technology Presentation Management 304

365 Retail

MAY 22, 2023

It’s extending its influence far and wide across various sectors, with the retail industry being one of its prominent benefactors. This system tracks the provenance of diamonds, from the mine to the jewellery store, assuring customers of the diamond’s authenticity and ethically sound sourcing.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

Fabric

NOVEMBER 17, 2023

Setting a new standard for delivering seamless customer experiences Today’s retailers face a constant balancing act: providing innovative solutions to enhance the customer journey, but also streamlining back-end operations. Retailers, we’ve got you covered! We believe in being “commerce-ready” anywhere, at all times.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

DECEMBER 26, 2023

In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment. The Power of Immersive Imagery in Premium Purchases The impact of product imagery is particularly pronounced in the furniture industry.

eCommerce 249

eCommerce Customer Loyalty Mobile Consumer 249