Groove

OCTOBER 7, 2022

Community Does your subscription program include a members-only forum or live chat feature? Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 218

Payments Payment Services Customer Experience Social Media 218

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

lateshipment

APRIL 2, 2021

Take away – With hybrid (omnichannel) selling becoming the norm, you can make use of public cloud platforms , which help you to collect customer data across all platforms. You can then make use of headless eCommerce services that enable brands to improve their customer experience and communicate with customers across multiple channels.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

MARCH 20, 2024

Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value. Gabrielle Policella Referral programs While points and VIP programs are effective engagement and retention tools, referral programs are an effective, sustainable acquisition strategy. 

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Smile.io

NOVEMBER 4, 2021

With so many different types of loyalty strategies including points, referrals, discounts, experiential rewards and many more, there is a multitude of reward strategies that can actually create an even more valuable brand image for your luxury brand. Experiential rewards go beyond transactions to improve the larger customer experience.

Beauty and Health 65

Beauty and Health Events Jewelry Customer Experience 65

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73

Algopix

JULY 16, 2023

Implementing email marketing strategies and maximizing the potential of these software tools will unlock success and propel your eCommerce business to new heights. This streamlines marketing efforts and enhances customer experiences.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

NOVEMBER 2, 2022

Gorgias – Helpdesk & Live Chat. We buy some article of clothing online, something goes wrong, and now we had better contact customer support in a hury, or else we’ll rate the customer experience of the entire ecommerce store as being subpar. Don’t want that to happen with your customers?

Fashion 197

Fashion Shopify Clothing Jewelry 197

Korona

NOVEMBER 10, 2022

It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Algopix

JULY 13, 2023

CRM is vital for eCommerce businesses as it allows them to gain a deep understanding of their customers, their preferences, and their purchasing behaviors. By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes.

Payment Services 78

Payment Services eCommerce Management Customer 78

Smile.io

NOVEMBER 1, 2019

With so many different types of loyalty strategies including points, referrals, discounts, experiential rewards and many more, there is a multitude of reward strategies that can actually create an even more valuable brand image for your luxury brand. Experiential rewards go beyond transactions to improve the larger customer experience.

Events 37

Events Jewelry Customer Experience Recommendation 37

Omnisend

APRIL 28, 2021

Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. However, retention isn’t as clear-cut as this (honestly pretty old) soundbite. For example, using cart abandonment messaging within a retention marketing strategy.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Omnisend

APRIL 23, 2021

The customer isn’t satisfied by the quality of the product. The customer has found the same product elsewhere for a better price. Ensuring your customers are satisfied within the post-purchase process is just one customer retention strategy you can utilize.

Customer 78

Customer Merchant Services Multi-channel Reference 78

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. It continues to integrate rich features to provide an immersive user experience. .

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Food and Beverages Live Chat 152

Onilab User Guides

JANUARY 18, 2019

Moreover, product recommendations create a better customer experience by adding value to the initial purchase. Whether you are an experienced e-commerce marketer or a savvy entrepreneur, our guide will do you good and give you a few ideas on how to take your sales to the next level and keep your customers happy.

Magento 40

Magento X-cart Recommendation Shopping Carts 40

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […].

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60

ViiBE Blog - Retail

JANUARY 15, 2021

Often being seen as more important than the price of the product, customer experience reigns supreme. By creating a personalized support experience, co-browsing dramatically increases consumer satisfaction. Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. for all others.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

ViiBE Blog - Retail

JANUARY 15, 2021

Often being seen as more important than the price of the product, customer experience reigns supreme. By creating a personalized support experience, co-browsing dramatically increases consumer satisfaction. Co-browsing is a virtual engagement customer support tool for contact centers and sales teams. for all others.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

Ecommerce Platforms

FEBRUARY 17, 2023

Startups can access the fundamental features of the CRM for free, then you can pay for any additional features you might want from the sales and service hubs to bolster your CX strategy. There in-depth customer profiles are particularly impressive, and you can connect with customers using telephony, email, or live chat.

Payment Services 118

Payment Services Management eCommerce Analytics WooCommerce 118

Whisbi

FEBRUARY 6, 2019

4 out of 5 financial institutions believe that digital advancement will fundamentally change banking, yet less than half confess (43%) they don’t even have a digital strategy. In an industry such as banking, high-value customers are driving 70% of value for companies. ” Andrew Beatty, Head of Strategy at GFS Banking FIS.

Banking 71

Banking Payment Services Customer Live Chat 71

Email Audience

APRIL 8, 2022

They’ve been in business since 2003, serving B2B, B2C, and eCommerce customers. ActiveCampaign is built on the idea of driving growth with better customer experiences. And so they’ve created marketing and sales tools for lead generation, lead conversion, and customer retention. What does ActiveCampaign cost?

Marketing 59

Marketing Live Chat Events Management 59