Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ACH 223

ACH Multi-channel Technology Customer Retention 223

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 208

Customer Retention Multichannel Arts Consumer 208

Retail TouchPoints

JANUARY 29, 2024

Finding Partners to Tackle Fulfillment Complexities These developments are part of a larger trend of outsourcing fulfillment’s last mile, traditionally the most expensive leg of the product’s journey, to partners that specialize in mastering its complexities.

Fulfillment 250

Fulfillment Shipping Costs Omnichannel Retail 250

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult. In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 225

Shipping Costs Payment Services Banking Retail 225

ROI Revolution

MAY 6, 2021

Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021. After all, a 2017 Harvard Business Review study found that customers who use multiple channels rather than a single channel spent an average of 4% more when shopping in-store and 10% more when shopping online.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

lateshipment

FEBRUARY 6, 2024

Profitability: By subtracting Customer Acquisition Costs (CAC) from CLV, a business can determine the profitability of acquiring and retaining customers (a metric known as adjusted CLV or CLV to CAC ratio). However, most businesses (like you, probably) neglect the customer experience after checkout.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 199

Retail Article Omnichannel Customer Experience 199

Retail TouchPoints

JANUARY 3, 2024

Understanding why and how customers make returns is key to tailoring processes that not only meet consumer expectations but also ensure business profitability. From here, retailers can identify trends that lead to repeat purchases and higher satisfaction, powering return processes that are both efficient and aligned with customer preferences.

Retail 250

Retail Shipping Costs Improvements Customer Experience 250

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 261

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 261

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

MAY 18, 2021

Here, we examine the newest CBD eCommerce trends retailers should learn before selling in the coming years. The Top CBD Ecommerce Trends. With that, they can create great personalized experiences based on the customer’s own behaviors, and not rely only on bulk email blasts that have the same messages for everyone at the same time.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Optimizely

DECEMBER 20, 2018

Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products.

Online Retail 259

Online Retail Marketing Retail Fashion 259

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. By bringing all business functions together and working towards excelling in both, your post-purchase customer experience and operations at every stage of the process is vital.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 262

Merchant Services Shipping Costs Retail Social Media 262

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 158

Payment Services Games Live Chat Customer 158

FastSpring

JANUARY 25, 2019

As your global ecommerce partner, we make it our mission to stay on top of the latest trends. Want to learn more about the 5 ecommerce payments trends shaping 2019? New advancements in payment processing and ecommerce tech will continue to streamline the shopping experience for many consumers thanks to increased personalization.

Payment Services 62

Payment Services Merchant Services Payments eCommerce 62

FastSpring

JANUARY 29, 2020

As your global ecommerce partner, we make it our mission to stay on top of the latest trends. Want to learn more about the five ecommerce payment trends shaping 2020? New advancements in payment processing and ecommerce tech will continue to streamline the shopping experience for many consumers, thanks to increased personalization.

Payment Services 84

Payment Services Merchant Services Payments eCommerce 84

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Predicts Market Trends. Improve Customer Experience.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

RetailMinded

FEBRUARY 8, 2023

Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive. The recent National Federation BIG Show helps reveal ways to support this, along with other trends that capitalize on customer experience. A big trend this year is the resurgence of in-store shopping.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Algopix

APRIL 14, 2024

In the fast-paced world of eCommerce, where trends evolve overnight and consumer behavior shifts at the drop of a hat, the role of marketing leaders is more crucial than ever. This can be particularly beneficial for staying updated with the latest trends, techniques, or industry standards. LinkedIn 12. LinkedIn 20.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

Algopix

AUGUST 30, 2023

Staying Abreast of Industry Trends The eCommerce landscape is in a constant state of evolution, with trends and consumer preferences shifting rapidly. Each episode offers a dynamic platform for hosts and guests to dissect the latest trends, innovations, and market shifts that are shaping the industry.

eCommerce 108

eCommerce Shopify Information Technology 108

Wiser

SEPTEMBER 27, 2023

This interaction reinforces the customer’s importance to the business and can help in building long-term relationships. Lastly, well-constructed customer satisfaction surveys can provide valuable data that guides strategic decisions. ” This question gauges the customer experience during the purchasing process.

Customer 146

Customer Retail Customer Retention Improvements 146

Algopix

JULY 22, 2023

Importance of Analytics and Reporting in eCommerce In the highly competitive eCommerce landscape, success hinges on understanding customer behavior, monitoring sales performance, and staying ahead of market trends. Understanding Customer Behavior These tools help businesses understand how customers interact with their websites.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. 17% of holiday gift sales this season will be resale,” said Garf.

Shipping Costs 208

Shipping Costs Gifts Fulfillment Consumer 208

ESW

JANUARY 21, 2019

He says these stats underscore just how important customer experience is with the subscription model. Some customers love subscription buying; some don’t like it at all, for most it’s somewhere in the middle. This is where bringing a winning user experience to your subscription service comes in.

Subscription 74

Subscription eCommerce Customer Experience Omnichannel 74

Retail TouchPoints

MAY 8, 2024

From a macro point of view, spending trends point to the willingness of consumers to convert, but they may be more selective than ever on what they purchase and from whom. Inspiration and consideration are often more important than direct conversion.’

Merchant Services 227

Merchant Services eCommerce Channel Mobile 227

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 207

Payments Payment Services Customer Experience Social Media 207

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Two of the best ways you can capitalize on this are by leveraging segmentation and personalization. What is Ecommerce Personalization?

eCommerce 111

eCommerce Recommendation Accessories Customer Loyalty 111

Kissmetrics

MARCH 16, 2021

Advertisers were quick to jump on this trend, and Americans began seeing tourist ads show up in their favorite print magazines and newspapers, making travel one of the most sought-after experiences of modern life. The biggest trend in their searches? Before the 1920s, travel was a luxury only available to the wealthy.

Travel 257

Travel Magazine Customer Retention Customer 257

Algopix

DECEMBER 26, 2023

By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62