Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal. Benefits for Retailers 1.

Payment Services 294

Payment Services Merchant Services Payments Point of Sale 294

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. Inaccurate Inventory Tracking.

B2B 221

B2B Operations BigCommerce eCommerce 221

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Korona

AUGUST 5, 2022

A driving factor for many shoppers’ choice is the customer experience offered by each cannabis retailer. Improving a dispensary customer experience is an ongoing process that should be continuously polished and adjusted. Below is a detailed guide on how to improve dispensary customer experiences. Table of Contents.

Customer Experience 94

Customer Experience Improvements Customer POS 94

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom AS400 Integration to help the company modernize their website and upgrade the user experience. AS400 Integration: Improving BigCommerce B2B Operations. Operating in this manner caused frustrations for the sales team. The Solution.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Retail TouchPoints

JUNE 23, 2023

The growth of edge computing in retail is undeniable, as more devices are connected in stores and more applications depend on the data they create. Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important.

Payment Services 278

Payment Services POS Operations Technology 278

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. from 2023 to 2030.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. There’s also the matter of securing the computer hardware that runs the store operations. It may not be particularly glamorous to admit, but the future of shopping is based on data.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

365 Retail

DECEMBER 12, 2023

On top of that, customers are demanding greater privacy and control of their data. To thrive in today’s fast-paced and dynamic retail environment, retailers must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. Earlier this year.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

AUGUST 22, 2023

The service, which Sephora is now rolling out across all of its freestanding stores, will allow customers to pay for their purchases anywhere there’s WiFi or cellular service available. Associates will need to install the mobile Point of Sale App on their iPhones to use it.

Merchant Services 246

Merchant Services Payment Services Point of Sale Mobile 246

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Omnichannel 198

Omnichannel POS Fulfillment Operations 198

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Digital Transformation Required Building Trust In Burton’s Data. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010.

Omnichannel 316

Omnichannel eCommerce POS Operations 316

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. Own your customer data.

B2C 210

B2C Customer Data Omnichannel Marketing 210

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Retail TouchPoints

MAY 31, 2023

Adopting NewStore’s modular, mobile-first omnichannel cloud platform will allow Filson and Shinola store associates to provide more personalized service by consolidating customer, order and inventory data into one iOS app. Filson operates a total of 14 stores in the U.S., Shinola operates 21 stores across the U.S.,

Omnichannel 263

Omnichannel Payment Services POS Jewelry 263

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Creating lasting in-store experiences, providing up-to-date product information and being served by happy employees are must-haves to wow the customer.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

JULY 12, 2023

With so much attention on artificial intelligence (AI) today, you’ve likely heard how Artificial Intelligence for IT Operations (AIOps) is going to revolutionize almost everything. Because of this, Gartner recently introduced AI Networking , which is a subset of AIOps defined as more efficient way to manage Day 2 network operations.

Retail 246

Retail Operations Management POS 246

365 Retail

SEPTEMBER 17, 2023

This entails a deep understanding of the various facets of retail operations, from inventory management to customer service. Today, we’ll explore several actionable strategies that can help retail managers simplify operations without compromising on the ultimate goal of business success.

Operations 52

Operations Management Retail Channel 52

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . Data Driven. Always crowded at certain times?

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

SEPTEMBER 18, 2023

Retailers will leverage this moment to focus on operational efficiencies and consumer connection. While this is hardly a prediction at this point since generative AI has been all the rage, I wouldn’t be doing my job if I didn’t mention it as a core part of retail holiday strategies this season.

Retail 326

Retail Gifts Recommendation Consumer 326

Retail TouchPoints

NOVEMBER 1, 2023

That could break the relationship, and you would lose the lifetime sales value. Education campaigns and data sharing are helping identify known instances of friendly fraud. For example, customer service reps that embed right into the payment process can deter potential friendly fraud.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

RetailMinded

MARCH 16, 2024

Retailers are discovering that AI can do more than just data analysis. It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. Let’s explore how you can implement these advancements and see tangible gains in your daily operations.

Retail 98

Retail Point of Sale Operations Technology 98

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Artificial intelligence (AI) is a critical component of successful digital and customer transformation.

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

OCTOBER 28, 2021

The technology suite is designed to help retailers: Create a smooth customer experience similar to online shopping; Develop deeper data insights into buyer behavior and product interaction; Support social distancing and health protection; Deliver targeted marketing, including promotions; Reduce labor costs and provide efficient 24/7 operations; and (..)

Retail 263

Retail Technology Customer Experience Operations 263

Retail TouchPoints

JULY 13, 2023

The company currently operates 23 stores in Canada under the JD , size? JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The Retail Management Suite from Jesta I.S.

POS 245

POS Omnichannel Supplies Mobile 245

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JUNE 28, 2023

But if you’re not fully connecting inventory, orders and customer information, nothing else is going to work,” said Dave Bruno, Director of Retail Market Insights at Aptos , in an interview with Retail TouchPoints. Step 5: Align All Teams on the Vision and Execution Plan Store design no longer operates in a silo.

Technology 288

Technology Consumer Mobile Operations 288

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

Retail 312

Retail Customer Loyalty Social Media POS 312

retailnext

SEPTEMBER 24, 2019

In today’s world, collecting data and basing decisions on the calculated data is critical to success, especially in the retail market. Identifying purchase patterns and creating a customer database offers an array of other benefits including: Identifying opportunities. Streamline your cash flow and other retail operations.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Social Media 279

Social Media Events Accessories Point of Sale 279

Retail TouchPoints

NOVEMBER 3, 2021

“This type of ‘cooked for delivery’ service is also happening in brick-and-mortar stores, where a customer could order items from a favorite restaurant at a kiosk that would be ready by the time the customer finished with their shopping trip,” said Buzek. of all in-store sales and the GDP of Canada.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. In addition to Aptos, Crocs partnered closely with retail strategy company Sophelle on the deployment. “We

POS 147

POS Customer Payment Services Social Media 147

Retail TouchPoints

DECEMBER 25, 2023

Collect and Use Your In-Store Data Retailers often have access to more information about their stores than they realize. Point-of-sale systems indicate what products are sold, but sophisticated retailers go beyond that surface-level data to better understand their customers and anticipate future needs.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. Our ambition is to pilot new technologies that allow us to meet and exceed our customers’ in-store shopping expectations. The first store to pilot the new suite of solutions is the Beverly Hills, Calif.,

Payment Services 299

Payment Services Fashion Recommendation Customer Experience 299