Groove

MARCH 14, 2019

From content distribution to process consolidation, eCommerce automation helps businesses save time and money. Automating your eCommerce process improves accuracy and ensures it can run reliably and consistently. Order processing between eCommerce platforms and fulfillment systems such as 3PL, ERP or POS.

Merchant Services 279

Merchant Services Improvements Payment Services eCommerce 279

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Their marketplace has attracted bad actor sellers and their carefully-planned expansion into the long tail has eroded the customer experience and negatively impacted the brand.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Final Word.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Kibo

JULY 24, 2020

We’re seeing some online shopping behaviors advance by 3-4 years in only 3-4 months, which makes owning the right ecommerce platform. Enter The Modern Ecommerce Platform. Good ecommerce can scale up or down easily and grow with companies as they expand their offerings and expand to new online channels.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. With global e-commerce sales projected to reach $6.3 trillion by 2026, it’s now more important than ever to invest in a platform that can adapt and scale as your business grows.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

MARCH 21, 2024

Scalability refers to the ability to increase or decrease cloud resources as needed to meet changing demand, and it’s essential for modern ecommerce platforms. A clear understanding of the “how” and “why” when it comes to the cloud’s impact on the retail experience can be game-changing.

eCommerce 203

eCommerce eCommerce Platforms Events Customer Experience 203

Retail TouchPoints

MAY 16, 2022

In the session titled Love is a Verb: Rethinking Relationship Building in a ‘Digital Retail’ World , Glacier Consulting CEO Hughes explained how dealing with his own divorce allowed him to reflect on how retailers can improve their relationships with customers. Next Steps in Customer Engagement.

Improvements 252

Improvements Customer Retail Consumer 252

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Collecting customer feedback is vital for any business.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

FastSpring

OCTOBER 13, 2020

Get to know the fantastic team behind the ecommerce platform! In this post, we’re featuring our Senior Manager of Customer Experience, Jay Offringa Hall! I am currently the Senior Manager of Customer Experience. I am colorblind and have special sunglasses that I can wear outdoors to improve my color vision.

Customer Experience 134

Customer Experience Management Hobbies Customer 134

lateshipment

MAY 14, 2022

Herein lies the crux of the problem — e-commerce brands like you feel that they often lack control of the post-purchase CX due which results in a broken shopping experience. How shipping notifications can help in improving the brand experience. We’ll look at them in more detail. . Shipping Notifications.

Improvements 130

Improvements eCommerce Shipping Events 130

Retail TouchPoints

SEPTEMBER 13, 2023

Low Ah Kee brings more than 20 years of wide-ranging expertise to the company, most recently as President of residential real estate ecommerce platform Opendoor. During his tenure the company more than doubled the number of markets it operated in, added new partners, improved its unit economics and customer experience and went public.

Small Business Retail 257

Small Business Retail Customer Experience Apparel eCommerce Platforms 257

Retail TouchPoints

MARCH 15, 2024

Digital shelf optimization (DSO) means constantly making changes to your product display on ecommerce platforms in an attempt to keep it as optimal as possible. Many companies can track their own digital shelf data, allowing them to align products across platforms, perform A/B testing and improve inventory management.

Telecommunications 232

Telecommunications eCommerce Platforms Games eCommerce 232

Retail TouchPoints

JUNE 2, 2022

Wine-as-a-Service (WaaS) ecommerce platform DRINKS has acquired Electriq Marketing , a Shopify-focused digital retention and growth agency. The acquisition was made to help DRINKS provide all the technology and expertise necessary to help retailers start, run and grow in the ecommerce alcohol category.

Shopify 232

Shopify Customer Loyalty eCommerce Platforms Customer Experience 232

Groove

NOVEMBER 10, 2020

When this client turned to Groove to switch platforms, we were happy to help. Continue reading this case study to see the website design before & after for our client, Curtain Call, and how we updated their eCommerce store to improve the customer experience. The Solution. Testimonial.

BigCommerce 367

BigCommerce Magento B2B Mobile 367

Kibo

MARCH 24, 2021

Known as “searchandising,” this relatively new discipline takes into consideration what a shopper might be looking for, helps them find it faster and incorporates business goals and promotions into the experience. There are many elements to search that can be tweaked to improve relevance and push or hide specific products on demand.

Customer Experience 118

Customer Experience Customer B2C Recommendation 118

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based digital commerce. Conversational commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

Fabric

MARCH 14, 2023

Businesses are often told to: Embrace digital transformation Expand into omnichannel retail And utilize technology to improve personalization By and large, these strategies can help to boost customer lifetime value and build brand loyalty with today’s increasingly discerning consumers. Fortunately, that’s where dropshipping can help.

Apparel 130

Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

MAY 10, 2021

Athlocity , which distributes Under Armour products in the Middle East through 30 brick-and-mortar locations, will add an ecommerce platform to its site through a collaboration with Emakina. The Under Armour-branded experience will be available through desktops, phones and tablets.

eCommerce 287

eCommerce Omnichannel eCommerce Platforms Customer Experience 287

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 221

B2B eCommerce BigCommerce Omnichannel 221

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. By bringing all business functions together and working towards excelling in both, your post-purchase customer experience and operations at every stage of the process is vital.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

JANUARY 10, 2023

But what we know is that it’s going to be a better customer experience for Prime members. And if we have happy Prime members who are enjoying free, fast shipping, on Amazon and off Amazon, that’s going to be happy customers, that’s going to be happy sellers, and it’s going to be great for all of us.”.

Merchant Services 278

Merchant Services Payment Services BigCommerce Payments 278

Algopix

JULY 1, 2023

Improved Efficiency: Centralizing listing management, inventory control, and order fulfillment processes saves time and improves operational efficiency. Enhanced Customer Experience: With multi-channel listing solutions, businesses can provide a consistent and seamless customer experience across different channels.

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Fabric

MARCH 7, 2024

“You’ve got to start with the customer experience and work back toward the technology, not the other way around.” – Steve Jobs One critical aspect that retailers can often neglect is the post-purchase experience for customers. What is the post-purchase experience?

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

GetElastic

FEBRUARY 12, 2019

Such complexity places a lot of demand on their backend systems; in addition to ongoing challenges to analyze and leverage their product and customer data – Johnstone Supply realized it was time to reevaluate their existing commerce and customer experience technology stack.

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112

Kibo

MARCH 29, 2022

The practicalities of migrating your eCommerce setup can seem overwhelming. But when done right, you can increase site speed, improve digital experience, and drive up ROI. But to make a smooth transition to a headless eCommerce platform , you need to know a few things first. Is headless right for you?

eCommerce Platforms 62

eCommerce Platforms eCommerce B2B Download 62

Algopix

SEPTEMBER 19, 2023

The Impact of ASIN, UPC, and EAN on Product Identification In today’s digital age, the world of commerce has undergone a profound transformation. Search and Discovery: Customers can use ASIN to search for specific products on Amazon. The primary goal was to streamline the checkout process and improve inventory management.

eCommerce 96

eCommerce eCommerce Platforms Supplies Point of Sale 96

Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. The convergence of e-commerce platforms and supply chain processes not only enhances customer experiences but also unlocks numerous advantages for sustainable success.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Pivotree Blog

OCTOBER 18, 2023

Providing a better customer experience through improved data and electronic data interchange (EDI) is essential in today’s market. Matt acknowledged the changing trend from traditional paper catalogs and tribal knowledge to e-commerce platforms.

eCommerce 69

eCommerce Technology eCommerce Platforms EDI 69

RTP blog

SEPTEMBER 25, 2017

With technology that creates a seamless shopping experience and insights from your data. Technology That Transforms The right application of cutting-edge technology not only improves the shopping experience — it helps drive revenue and build trust with your customers. Forget sifting through a spreadsheet. Just ask Alexa.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

Fabric

DECEMBER 15, 2023

With Walmart, they discussed the significance of transparent communication and setting clear expectations, showcasing how Walmart’s capability to show real-time inventory in specific stores enhances the customer experience.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

RetailMinded

AUGUST 24, 2023

Imagine a system that learns from each transaction, customer interaction, and feedback and then makes real-time decisions to improve the shopping experience. You’re not just saving time or money but elevating the entire customer journey.

Retail 97

Retail eCommerce eCommerce Platforms Customer Experience 97

MagentoBrain

MAY 4, 2023

The platform also includes advanced analytics features such as data modeling, predictive analytics, and segmentation, which can help businesses gain deeper insights into their customer base and improve their overall performance. This allows businesses to track sales, inventory, and customer data from their online store.

Magento 52

Magento Payment Services Payments eCommerce 52

Pivotree Blog

APRIL 5, 2024

From improved user interfaces to enhanced reporting dashboards, these updates empower users to streamline operations, optimize workflows, and deliver superior customer experiences. From enhanced functionality and security to improved performance and scalability, the benefits of upgrading are manifold.

Payment Services 52

Payment Services Management eCommerce Platforms eCommerce 52

Fabric

FEBRUARY 22, 2024

It also becomes very easy to develop redundant and often unnecessary functions that don’t actually address pain points or improve the customer experience. The post Order Routing: The simplest and fastest way to optimize fulfillment—without writing code appeared first on Headless E-Commerce Platform | fabric.

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

Customer Experience 291

Customer Experience Arts Customer Telecommunications 291

Inflow Insights

JANUARY 23, 2019

This new functionality — the ability to better track who’s visiting the website and what they’re looking for — has been critical to the company’s efforts to better personalize the customer experience on the site. “We’re Note: We’ve worked with dozens of eCommerce companies to increase conversions based on organic traffic.

BigCommerce 123

BigCommerce SEO Improvements Magento 123

Retail TouchPoints

SEPTEMBER 21, 2023

Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care. Feedback loop: Implement AI-driven feedback systems to continuously gather and analyze customer feedback.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264