Retail TouchPoints

OCTOBER 25, 2021

This new capability is an exciting way to help sellers reach and delight more customers with great products and convenience.”. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

Multichannel 305

Multichannel Omnichannel Fulfillment Presentation 305

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. speaking to the more than 1,000 sellers present at the event. We invest in emerging technologies and have one of the largest and most advanced fulfillment networks on the planet.

Fulfillment 307

Fulfillment Events eCommerce Customer 307

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S.

Payment Services 230

Payment Services Operations Omnichannel Fulfillment 230

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 267

Technology Retail Customer Experience Presentation 267

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

Retail 266

Retail Supplies Operations Technology 266

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Your Omnichannel World Strategy.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

Fabric Blog

MAY 7, 2024

It tracks all the information and processes, including order entry, inventory management, fulfillment, and after-sales service.” Gartner defines DOM as software used to “orchestrate the fulfillment of customer orders placed through a retailer’s online channel.” This should also include in-store fulfillment applications.

Shipping Costs 52

Shipping Costs Payment Services eCommerce Order Fulfillment 52

Retail TouchPoints

OCTOBER 31, 2023

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Established store associates are no strangers to the complexities of omnichannel.

Omnichannel 266

Omnichannel Consumer Management Technology 266

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Additionally, retailX isn’t shying away from tough subjects, with sessions like Addressing the Shopping Center Identity Crisis.

Events 264

Events Supplies Omnichannel Consumer 264

Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. “With COVID, projects that would have taken months were suddenly being developed in weeks,” said Andrea Farris, VP of Development and Head of Solution Planning at Walgreens.

Omnichannel 264

Omnichannel Games Presentation Supplies 264

Retail TouchPoints

NOVEMBER 17, 2021

The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 300

Consumer Omnichannel Leisure Supplies 300

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. That need for speed is most evident in Snipes’ weekly “hype selling events” that showcase high-demand, low-quantity items.

Management 263

Management Payment Services Payments Operations 263

Retail TouchPoints

OCTOBER 6, 2022

Following are recaps of some of the most pertinent presentations. Retailers that invest in the fulfillment experience can set a foundation for growth: Since launching Radar for order ahead and pickup and location-aware experiences, American Eagle saw a 35% lift in digital revenue.

Shipping Costs 247

Shipping Costs Payment Services Merchant Services Payments 247

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. Retail design and experience experts agree that malls can no longer copy-and-paste the same combination of retailers and food offerings.

Omnichannel 293

Omnichannel Department Stores Consumer Banking 293

Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation. Associates Also Must Provide A Welcoming Atmosphere.

Management 178

Management Fulfillment Omnichannel Consumer 178

Retail TouchPoints

AUGUST 1, 2023

Broad Technologies: These portfolio companies use new tech to improve customer experience or drive operational improvements for the existing business. 8 has explored to support future experience innovation. They have an incredible front row seat into what customers are looking for all over the world.” Finally, Store No.

Presentation 230

Presentation Operations Consumer Technology 230

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience.

POS 105

POS Payment Services Payments Omnichannel 105

GetElastic

APRIL 11, 2023

These platforms were often inflexible and limited in terms of customization, making it difficult for businesses to create unique and engaging shopping experiences for their customers. These technologies can also automate back-end processes like inventory management and order fulfillment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

JULY 27, 2021

As developers and landlords set their plans for 2022 and beyond, both the tenant mix and the visitor experience will continue to come into focus. Stay tuned for Part 2 of this feature, where we’ll investigate developers’ focus on digital integration and omnichannel fulfillment to drive consumer and tenant satisfaction.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

JULY 30, 2020

The final shopping lists that are created and shared by teachers will present “information that could reflect schools’ reopening plans and affect how much consumers actually spend,” the NRF reported in a press release. Heightened competition inspiring hyperlocal, omnichannel advertising.

Merchant Services 252

Merchant Services Apparel Omnichannel Clothing 252

Pivotree Blog

OCTOBER 10, 2023

While inventory and fulfillment continue to drive customer experiences and repeat business, supply chains have become more complex and less reliable.The sudden shift in demand for retailers was epic, and as a result, new industry leaders emerged. Pre-pandemic, supply chains weren’t a hot topic.

Supplies 52

Supplies Fulfillment Omnichannel Department Stores 52

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. Wedding Apparel Presents A Unique E-Commerce Challenge.

eCommerce 280

eCommerce Retail Mobile Presentation 280

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability. Simply reviewing historical and present sales data won’t cut it.

Retail 242

Retail Shipping Costs eCommerce Consumer 242

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Retail TouchPoints (RTP): What implications do the five emerging customer segments have for retailers as they plan for a post-pandemic future?

Consumer 278

Consumer eCommerce Omnichannel Fulfillment 278

Retail TouchPoints

SEPTEMBER 17, 2020

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer.

eCommerce 185

eCommerce Mobile Channel Customer Loyalty 185

Retail TouchPoints

NOVEMBER 11, 2021

will present the Nov. Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. Then, Marci Zaroff, who is an author and founder of ECOfashion Corp. 17 keynote. 17 from 1:20 to 2:10 p.m.

Merchant Services 297

Merchant Services Cryptocurrencies Payments Payment Services 297

Retail TouchPoints

SEPTEMBER 29, 2020

You can encourage initial purchases and repeat business by fulfilling quickly, responding thoughtfully and promptly to inquiries and reviews and by maintaining a competitive pricing structure.”. Your brand is likely already on marketplaces, just not by you and how you want it presented,” said Hinek. Perform a “health check.” “You

Webinar 262

Webinar Payment Services Shipping Costs Retail 262

Retail TouchPoints

JULY 27, 2020

curbside pickup, turning entire stores into fulfillment centers) has left many retailers unprepared for this now new-normal, and has exposed their slow speed towards digital transformation. The present disruption is causing shifts. Several themes emerged, including: Retail in the U.S. Following are excerpts from the discussion.

Retail 198

Retail Fulfillment eCommerce Technology 198

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  Omnichannel commerce is a strategy to reach customers across different platforms.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Kibo

JANUARY 15, 2023

After years of weak performance and increasing demand from shoppers for seamless customer experiences, Molly Langenstein, Chico’s FAS CEO and President, stepped in and embarked on a three-year vision. “We Part of that plan was switching to a modular, composable eCommerce solution to deliver seamless customer experiences.

Shipping Costs 62

Shipping Costs Customer Experience Fulfillment Technology 62

Teamwork Retail

MAY 27, 2020

Omnichannel is a challenging prospect for most retailers, with existing legacy systems and complex order management workflows to fulfill orders across channels. Retailers can not afford to slip in their connections with customers. Retailers can not afford to slip in their connections with customers. Retail Challenges. “It

Payment Services 48

Payment Services Omnichannel Fulfillment Webinar 48

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 221

Payments Payment Services Customer Experience Social Media 221

Retail TouchPoints

AUGUST 19, 2022

That’s a pretty good indication that we’re moving the dial more toward blended omnichannel experiences. RTP: You spotlighted smart shelves as a way for retailers to connect their digital and physical experiences. What value does that present to brands, as well as the retailers?

Technology 252

Technology Shipping Costs Omnichannel Mobile 252