Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Fulfillment Jewelry Operations Technology 260

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

Fulfillment 283

Fulfillment Omnichannel Supplies Clothing 283

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs.

Shipping Costs 274

Shipping Costs Fulfillment Shipping Customer Loyalty 274

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

Fulfillment 252

Fulfillment Technology Operations Customer 252

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. Many retailers are at this stage.

Technology 271

Technology Retail White Paper Fulfillment 271

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement.

Fulfillment 278

Fulfillment Order Fulfillment Games Customer Experience 278

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 260

Operations Consumer Electronics Telecommunications Electronics 260

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Operations 332

Operations Omnichannel Customer Experience Consumer 332

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 147

Customer Experience Fulfillment Omnichannel Events 147

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year.

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Fulfillment Operations Customer Experience Blog 257

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We

Payment Services 245

Payment Services Operations Omnichannel Fulfillment 245

Retail TouchPoints

NOVEMBER 11, 2022

The ecommerce boom brought on by the COVID-19 pandemic has permanently changed the retail landscape. While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Technological Renovations.

Operations 246

Operations Improvements Supplies Fulfillment 246

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. Fulfillment. Managing Inventory. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%.

Fulfillment 291

Fulfillment Vend Operations Technology 291

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

Omnichannel 212

Omnichannel Fulfillment Operations Customer Experience 212

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

JULY 14, 2020

How retailers handle this kind of volume and create a great customer experience, while dealing with the new retail realities of contactless pickup caused by COVID, will determine their level of success in the future. BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic.

Fulfillment 269

Fulfillment Payment Services Outdoor eCommerce 269

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. What is OFL?

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

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Payments Payment Services Retail Channel 308

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 268

Shipping Costs Payment Services Banking Retail 268

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 314

Customer Experience Customer Omnichannel Social Media 314

Retail TouchPoints

JUNE 2, 2021

of total retail sales for the year. Forrester reports that by 2023, ecommerce will drive two-thirds of retail growth. This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. In 2020, online spending represented 21.3%

Operations 158

Operations Fulfillment Order Fulfillment Technology 158

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

eCommerce 245

eCommerce Fulfillment POS Operations 245

Retail TouchPoints

SEPTEMBER 1, 2022

At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. In traditional retail, you always want to minimize your inventory holding costs to avoid paying for something you might not be able to sell. Excess Inventory Eats into Profits.

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Fulfillment Retail Supplies Operations 301

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

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Retail Toys Fashion Technology 310

Retail TouchPoints

MARCH 17, 2021

Here’s a look at three ways retailers can make effective changes for better logistics operations. Even though retailers’ shift to all (or mostly) ecommerce came abruptly last March, consumers still felt the effects of the disrupted supply chain months later. Invest in the digital supply chain.

Operations 158

Operations Drop Ship Beauty and Health Supplies 158

365 Retail

DECEMBER 1, 2022

There is no denying that modern retail technology – and digitisation of the retail sector – is transforming everything about what shoppers want and how a retail organisation operates. Empowering store associates .

Customer Experience 85

Customer Experience Customer Retail Technology 85

Retail TouchPoints

OCTOBER 14, 2022

Established retailers exploring how a marketplace model would best fit into their business strategy have a common question — what’s the difference between dropship and marketplace fulfillment that utilizes third-party sellers, and how can it benefit their business? The answer is, quite a lot.

Retail 278

Retail Fulfillment Operations Technology 278

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 268

Fulfillment Operations Technology Information 268

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. Pacsun has been beefing up its tech stack in recent months in order to meet the needs and expectations of its target customers.

Omnichannel 249

Omnichannel Fulfillment Social Media Operations 249

Retail TouchPoints

APRIL 28, 2023

Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4 Net income was $3.2

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Retail Technology Games Fulfillment 344

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Management 265

Management POS Fulfillment Operations 265

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 275

Omnichannel Shipping Costs Operations Fulfillment 275

Retail TouchPoints

SEPTEMBER 11, 2020

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Invaluable Customer Service. Store Fulfillment Is A Lifeline.

eCommerce 203

eCommerce Operations Fulfillment Customer Loyalty 203

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Retail TouchPoints (RTP): How do you define customer engagement?

Customer 278

Customer Retail Social Media Outdoor 278

365 Retail

OCTOBER 11, 2023

UK logistics specialist Kammac is taking the pain out of e-fulfilment with a new pop-up service, helping start-up businesses to outsource their operation within days. For rapidly growing start-up ventures, the quality of service provided can be at risk when it comes to outsourcing logistics and fulfilment. “We

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Fulfillment eCommerce Operations Events 105