iVend

APRIL 5, 2023

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Retailers worldwide benefit from our POS retail software. Read more A point of sale (POS) system is the nerve centre of any retail operation. The global mobile POS market is forecast to grow at a CAGR of 11.1% billion **.

Customer Experience 52

Customer Experience Retail POS Point of Sale 52

Forrester eCommerce

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Retail 195

Retail Financial Services Customer Experience Omnichannel 195

Wiser

MAY 30, 2023

In more recent years sustainability has become a major priority for many brands and retailers. Unfortunately, this is because retail plays a huge role in climate issues. In fact, according to World Retail Congress , retailers are responsible for more than 25 percent of global emissions. What Is Sustainability in Retail?

Retail 107

Retail Shipping Clothing Consumer 107

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

Fulfillment 107

Fulfillment Operations Order Fulfillment Omnichannel 107

Retail TouchPoints

APRIL 6, 2023

Editor’s note: This is the fourth article in our series on AI in retail. Check out our other stories, on consumer attitudes toward AI , store design applications and customer-facing applications. Be on the lookout for the fifth article, which will cover the many still-unanswered questions around AI’s present and future.

Retail 87

Retail Supplies Operations Article 87

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Operations 122

Operations Retail Omnichannel Customer Experience 122

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 108

Customer Experience Omnichannel Customer eCommerce 108

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Prioritize previously developed sites with pedestrian access and proximity to public transit to support your customers selecting lower-carbon transportation options.

Retail 100

Retail Omnichannel Consumer Supplies 100

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage.

POS 74

POS Retail Mobile Operations 74

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Display your company’s culture and principles on screens.

Customer Experience 77

Customer Experience Retail Customer Omnichannel 77

Retail TouchPoints

JULY 13, 2022

Between staffing shortages, rising labor costs, supply chain disruptions, heightened compliance requirements and record-high inflation, food retailers are facing a myriad of market challenges with ripple effects that directly influence consumer behaviors. A recent Wall Street Journal report indicated that nearly 70% of U.S.

Retail 92

Retail Customer Experience Customer Consumer 92

Retail TouchPoints

JANUARY 13, 2022

Collective Cannabis has partnered with AI and robotics startup Wings to utilize the solution provider’s EXO Delivery System to streamline logistics and deliver an enhanced customer experience. The EXO system is designed to automate retail logistics and workflows with extensibility, versatility and sustainability in mind.

Customer Experience 104

Customer Experience Customer Retail Operations 104

Retail TouchPoints

JANUARY 11, 2023

Sustainable retail is on the rise as calls for eco-friendly strategies become louder from consumers, shareholders and employees. Yet according to BCG , only a few large retail operations are significantly reducing their climate impact or embedding sustainable behavior throughout their own organizations.

Retail 107

Retail Improvements Operations Customer Experience 107

Ecommerce Platforms

MARCH 18, 2023

Quick answer : The term “retail store” typically applies to a physical, or brick-and-mortar location, such as a supermarket, boutique, or individual offline store. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur. What is Retail? How Does Retail Work?

eCommerce 104

eCommerce Small Business Retail Retail eCommerce Platforms 104

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

eCommerce 107

eCommerce Operations Department Stores Retail 107

Retail TouchPoints

APRIL 28, 2023

Growth in both retail sales and AWS services was slow compared to past quarters, in line with the uncertainty the retailer warned about earlier in the year , but investments in generative AI could pay off in the near future. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4 Net income was $3.2

Retail 124

Retail eCommerce Fulfillment Customer Experience 124

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. Nick Delyani is Director of Retail North America for Xovis.

Customer Experience 110

Customer Experience Customer Retail Apparel 110

Retail TouchPoints

MARCH 21, 2022

What does having a network that can offer high speed and low latency really mean for retailers, and how can they take advantage of it? Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Improved Customer Experience.

Small Business Retail 100

Small Business Retail Retail Customer Experience Mobile Payments 100

iVend

NOVEMBER 10, 2021

Home improvement and hardware retail has been one of the retail success stories of the pandemic. Deemed essential businesses in many countries, they were allowed to stay open when other retailers had to shut their doors. iVend Retail for Hardware iVend helps retailers achieve omnichannel retailing excellence.

Customer Experience 52

Customer Experience Retail Customer Omnichannel 52

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Businesses that strive to connect with customers share similar pain points. trillion in value.

POS 90

POS Customer Experience Customer Retail 90

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. Once a customer buys a product it is recorded to the blockchain.

Retail 126

Retail POS Point of Sale Customer Experience 126

Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. This is where application programming interfaces (APIs) can help.

Customer Experience 111

Customer Experience Retail Omnichannel Customer 111

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 104

Customer Experience Customer Retail Supplies 104

Retail TouchPoints

MAY 30, 2023

The retail industry is adapting to meet those behavioral changes by delivering more “big sale” moments throughout the year to incentivize shoppers into action. The Rise of the Retail Sales Event Annual holiday events are still important, but the industry has recognized that bespoke, manufactured sales events can be more appealing to shoppers.

Retail 96

Retail Events eCommerce Consumer 96

Retail TouchPoints

MAY 31, 2023

Expectations are never-ending in the retail industry. Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. of total retail sales in the second quarter of 2022 — a 7.4% of total retail sales in the second quarter of 2022 — a 7.4%

Retail 84

Retail Improvements Consumer Customer Experience 84

Retail TouchPoints

MAY 19, 2023

Now as forward bookings start to reach pre-pandemic levels again, the opportunities for retailers in this space are huge. That’s why I wrote Leading Travel and Tourism Retail, a handbook for retailers, hospitality venues and others that want to attract cash-rich, time-poor tourists and delight them. Sticking to credit cards.

Retail 99

Retail Travel Books Consumer 99

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Programmable Voice for Greater Customer Experience (CX).

Retail 124

Retail Customer eCommerce Customer Experience 124

Retail TouchPoints

MAY 12, 2023

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

Customer Experience 130

Customer Experience Customer Travel Technology 130

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. To make better data-informed decisions, retail business leaders need to improve the speed, fidelity and actionability of data to serve shoppers better than competitors.

Customer Experience 93

Customer Experience Customer Shopify Retail 93

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 118

Food and Beverages Operations Retail Omnichannel 118

Retail TouchPoints

JANUARY 2, 2023

As the demand for digitalization grows in the retail supply chain, retailers often face multiple challenges in achieving the same. By understanding common challenges that other retailers have faced in the past, the retailer community can work toward managing these challenges better and build their supply chains for more resilience.

Supplies 124

Supplies Retail Omnichannel Customer Experience 124

Retail TouchPoints

MAY 11, 2023

Once the dust had settled from a strong holiday sales season , it was back to reality in the retail sector. As Forrester’s Brendan Witcher wrote in his retail outlook for 2023 , retail organizations aren’t powerless in confronting these forces.

Retail 78

Retail Consumer Omnichannel Customer 78

Retail TouchPoints

AUGUST 4, 2022

Operating around the clock at incredibly high volumes, bots are becoming more sophisticated and use the latest evasion techniques to mimic human behavior that avoids detection. In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human.

Customer Experience 103

Customer Experience Customer Retail eCommerce 103

iVend

FEBRUARY 14, 2023

iVend Retail Inventory Management iVend’s integrated connected retail platform helps customers worldwide Find out how it can transform your retail business. What is connected retail? How does connected commerce benefit the retailer?

Retail 81

Retail POS Omnichannel eCommerce Platforms 81

Retail TouchPoints

SEPTEMBER 7, 2022

As big-brand national retailers adjust to the post-pandemic evolution in shopper behavior, many are adopting new strategies and exploring additional product lines and verticals to boost profits. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Retail 94

Retail Omnichannel eCommerce Operations 94

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

Retail 94

Retail Mobile Omnichannel Customer Experience 94

Kibo

MARCH 17, 2023

Flexible fulfillment enables retailers, manufacturers, and distributors to quickly pivot fulfillment strategies based on consumer trends and efficiently fulfill customer orders through a variety of channels, such as in-store, online, and marketplaces.

Fulfillment 62

Fulfillment Operations Shipping Retail 62