Retail TouchPoints

JUNE 14, 2024

The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

Retail 300

Retail Download Customer Experience Supplies 300

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 262

Operations Consumer Electronics Telecommunications Electronics 262

Retail TouchPoints

JUNE 20, 2024

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers. Together, we are poised to set a new standard in the furniture retail industry.”

Management 203

Management Retail Omnichannel Customer Experience 203

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model. Realistically, outages are not a problem we’re going to completely solve.

Payment Services 276

Payment Services Retail Customer Experience Operations 276

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 300

Customer Experience Customer Supplies Technology 300

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Operations 333

Operations Omnichannel Customer Experience Consumer 333

Forrester eCommerce

JUNE 15, 2020

The pandemic’s impact on retail is a story of two halves. Many firms have felt the pain of store closures and need to adapt their operations to online-only sales and social-distanced operations across warehouses.

Operations 333

Operations Retail Consumer Customer Experience 333

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

Payment Services 240

Payment Services Operations Banking Technology 240

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. Nick Delyani is Director of Retail North America for Xovis.

Customer Experience 310

Customer Experience Customer Apparel Technology 310

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Moreover, ethical AI training in retail should also focus on inclusivity.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. consumers are increasingly looking for deals and overall experience when shopping. Retailers cannot take this resilience for granted. For retailers, they must start at the top, working to identify leaders capable of driving innovation and attracting top-tier talent.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Operations 289

Operations Department Stores eCommerce Supplies 289

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.

Customer Experience 319

Customer Experience Customer Omnichannel Social Media 319

Retail TouchPoints

MAY 6, 2024

By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort. This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines.

Shipping Costs 279

Shipping Costs Retail Operations Technology 279

Retail TouchPoints

MAY 12, 2023

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

Customer Experience 343

Customer Experience Customer Travel Technology 343

Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

Retail 274

Retail Fashion Operations eCommerce 274

Forrester eCommerce

OCTOBER 2, 2023

My fantastic colleagues on our retail team published The Future Of The Digital Store.

Retail 411

Retail Customer Experience Operations Improvements 411

Retail TouchPoints

AUGUST 4, 2022

Operating around the clock at incredibly high volumes, bots are becoming more sophisticated and use the latest evasion techniques to mimic human behavior that avoids detection. In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human.

Customer Experience 278

Customer Experience Customer Gifts Management 278

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone.

Retail 318

Retail Customer Experience Customer Retention Technology 318

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

JUNE 28, 2024

Image courtesy The Den) Yaron Cohen is a real estate investor and tech entrepreneur, but on the day we visited he was working the espresso machine behind the coffee bar of his latest undertaking — retail and event space The Den. When COVID hit, I really took a step back,” said Cohen in an interview with Retail TouchPoints. “I

Retail 263

Retail Payment Services Shipping Costs Beauty and Health 263

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success.

Payment Services 263

Payment Services Retail Supplies Operations 263

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Businesses that strive to connect with customers share similar pain points. trillion in value.

POS 269

POS Customer Experience Customer Technology 269

Forrester eCommerce

AUGUST 25, 2021

Retail associate enablement tools enhance the customer experience in the physical store and improve both labor and store operations efficiency.

Retail 450

Retail Customer Experience Operations Improvements 450

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. For retailers this mass migration to the cloud has become imperative to meet scalability, flexibility and cost-efficiency needs,” according to the RCA website. “If

Technology 292

Technology Retail Supplies Operations 292

Retail TouchPoints

MAY 31, 2024

Integrating advanced technology into retail operations is becoming increasingly crucial as market demands evolve. To meet these growing demands, retailers are turning to advanced technologies that enhance efficiency, optimize productivity and navigate the volatility of the current labor market.

Retail 253

Retail Technology Operations Improvements 253

Retail TouchPoints

JUNE 6, 2024

With retail media ad spend projected to reach $140 billion this year, companies outside of retail seeking new revenue streams have an opportunity to dominate the next wave of media networks. Media networks are a proven revenue model that retailers have dominated over the last decade.

Retail 270

Retail Travel Customer Experience Multichannel 270

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. This led to longer wait times for processed returns and lower customer satisfaction.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

MARCH 24, 2022

stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. Our customers are very loyal to our brand, and we’re thrilled that Tulip’s solutions will help us enhance the customer experience across all our channels.”. “Our

Operations 264

Operations Fashion Books Customer Experience 264

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. This helped customers trust that we will deliver them the items they need quickly and easily.”

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

365 Retail

SEPTEMBER 11, 2023

bp has announced the appointment of Joanne Hall as its new UK retail operations director, reporting to Sonya Adams, VP mobility and convenience retail UK. More and more customers come to bp forecourts on food-only missions – over 50 percent of transactions are food only, instead of fuel-only or food and fuel.

Operations 111

Operations Retail Customer Experience Mobile 111

iVend

JUNE 15, 2022

When shoppers in the UK realised that retail giant Marks and Spencer was charging different prices for goods bought in-store to those purchased through its online delivery arm, Ocado, there was anger and outrage. iVend Digital Commerce iVend helps retailers implement single pricing strategies.

Customer Experience 98

Customer Experience Customer Retail Channel 98

Retail TouchPoints

JUNE 10, 2024

But in the world of retail, innovators have the power and potential to do so much more: they drive cutting-edge tech implementations, unlock new revenue opportunities and help drive a brand into a new era of relevance and impact. This year’s Retail Innovator Award winners represent all of this — and more.

Retail 297

Retail Operations eCommerce Management 297

RTP blog

DECEMBER 16, 2019

But, in an ideal world, brands can’t create thousands of shopper journey maps for each customer or invest in disjointed marketing programs across various sales channels. HKTV installed 50 tablets at its offline retail store to encourage customers to continue their omnichannel shopping behaviour.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

NOVEMBER 11, 2022

The ecommerce boom brought on by the COVID-19 pandemic has permanently changed the retail landscape. While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Technological Renovations.

Operations 246

Operations Improvements Supplies Fulfillment 246