Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

Fulfillment 269

Fulfillment Omnichannel Supplies Clothing 269

lateshipment

APRIL 28, 2024

Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

Fulfillment 287

Fulfillment Operations Order Fulfillment Omnichannel 287

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 238

Customer Retention Fulfillment Mobile Customer Experience 238

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

Supplies 302

Supplies Shipping Costs Customer Loyalty Technology 302

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. Unemployment is at 3.5%

Shipping Costs 263

Shipping Costs Fulfillment Shipping Customer Loyalty 263

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. Hey, that’s why they call it supply chain !

Supplies 257

Supplies Customer Omnichannel Shipping 257

Retail TouchPoints

FEBRUARY 27, 2024

Pet Supplies Plus and DoorDash will offer same-day delivery of pet products from all 720 of the retailer’s stores. DoorDash already works with a number of retailers in the pet supplies vertical, including Petco and Choice Pet. We’re thrilled to expand our selection further with the addition of Pet Supplies Plus to the marketplace.”

Supplies 249

Supplies Retail Customer Experience Fulfillment 249

Retail TouchPoints

MAY 26, 2022

Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery.

Supplies 260

Supplies Department Stores Fulfillment eCommerce 260

Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery.

Fulfillment 268

Fulfillment Payment Services eCommerce POS 268

Retail TouchPoints

OCTOBER 13, 2023

Pet Supplies Plus and sister retailer Wag N’ Wash have introduced in-store recycling stations for pet food packaging chainwide. Information on what materials can be recycled is available on the Pet Supplies Plus recycling page and the Wag N’ Wash recycling page. “We

Supplies 255

Supplies Information Other Customer 255

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference. Ulta’s Three Pillars Connect Supply Chain, Associates and Shoppers.

Supplies 264

Supplies Shipping Costs Travel Multi-channel 264

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

Fulfillment 236

Fulfillment Technology Operations Customer 236

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Insourcing Fulfillment. You won’t be able to fulfill orders or there will be a significant delay in fulfillment.

Supplies 275

Supplies Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 248

Fulfillment Jewelry Operations Technology 248

Forrester eCommerce

JUNE 1, 2021

Lead time and availability determine customer experience. You must master supply chain resilience to meet your customers’ lead time and availability expectations. Moreover, you must guarantee supply chain sustainability to […]. We all learned about that during the crisis.

Supplies 306

Supplies Customer Experience Customer Fulfillment 306

Retail TouchPoints

MAY 30, 2022

With that being said, however, the skyrocketing rates of online shopping came with its own set of challenges — particularly when uncovering the behind-the-scenes side effects on the supply chain. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

Fashion 315

Fashion Supplies Shopping Carts eCommerce 315

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 298

Customer Experience Customer Omnichannel Social Media 298

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

Supplies 270

Supplies Fulfillment Omnichannel Customer Experience 270

Retail TouchPoints

DECEMBER 16, 2020

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half ( 47% ) of supply chain operations will be overhauled, according to data from Kearney and the World Economic Forum. Three Strikes and Customers are Out (of Your Store).

Webinar 279

Webinar Supplies Multichannel Presentation 279

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Improve Supply Chains, Boost Customer Satisfaction.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. It manages our BOPIS component.

Management 263

Management POS Shipping Costs Supplies 263

Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? With supply chain challenges come the higher costs feeding inflation, which is itself a double-edged sword. How are the supply chain challenges we’ve been seeing contributing to rising prices?

Supplies 282

Supplies Shipping Costs Consumer Definition 282

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 154

Supplies eCommerce Merchant Services Retail 154

Kibo

OCTOBER 27, 2022

This prompted many retailers to utilize the inventory available in the stores and across the fulfillment centers making it available across the network. Any discrepancies could cause delay in shipping times – increasing the likelihood of cancelled orders due to a bad customer experience. The Ultimate Guide to Order Management.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

SEPTEMBER 7, 2023

What technologies will improve customer intimacy and engender loyalty? Retail TouchPoints interviewed experts in supply chain, brand strategy, commerce, and global expansion with an emphasis on building business stability and profitability. Are we providing data and automating processes to make teams efficient and effective?

Supplies 237

Supplies Arts Customer Loyalty Fulfillment 237

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. After all, once your customer has made a purchase, they’re relying on you to ensure it gets to them with minimal hassle. What are the Best Fulfillment Services for Shopify?

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

Retail TouchPoints

AUGUST 18, 2020

The COVID-19 pandemic has brought about some of the most dramatic supply chain disruptions in living memory. alone, reports showed individual states resorting to bidding wars over scarce PPE and other essential medical supplies. Digital transformation in the supply chain can help to remedy these issues, but it continues to move slowly.

Supplies 263

Supplies Automotive Operations Management 263

Retail TouchPoints

AUGUST 17, 2023

Whether it’s the food and beverage sector, apparel and footwear or automobiles, direct-to-consumer businesses are grappling with the consequences of shifting consumer behaviors against the backdrop of an unpredictable global supply chain. These businesses find themselves at a demanding intersection.

Consumer 231

Consumer Payment Services Food and Beverages Supplies 231

Retail TouchPoints

NOVEMBER 18, 2020

Retailers, platforms and solution providers discussed how they’ve been rising to the occasion during the Redefining the Connected Retail & Consumer Experience virtual event, hosted by the IoT Consortium and GS1 US. The biggest takeaway from the panel was the importance of flexibility when embracing new technology.

Customer Experience 226

Customer Experience Customer Technology eCommerce 226

Kibo

MARCH 17, 2023

In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. This strategy typically requires a modern order management system that can manage complex inventory and omnichannel distribution models and has extensible fulfillment capabilities.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

lateshipment

FEBRUARY 14, 2020

What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Final Word. It’s that simple!

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

NOVEMBER 4, 2022

Rural lifestyle retailer Tractor Supply has added on-demand delivery from nearly 2,000 of its stores across the country in a partnership with DoorDash. Customers using the DoorDash marketplace can now get Tractor Supply offerings in categories including farm and ranch, home improvement and lawn and garden delivered to them.

Supplies 191

Supplies Improvements Customer Retail 191

Retail TouchPoints

NOVEMBER 22, 2023

“Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment 244

Fulfillment Operations Customer Experience Blog 244

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. First, it can cost a lot to store this extra supply, particularly as warehouse space tightens. . Excess Inventory Eats into Profits.

Fulfillment 285

Fulfillment Retail Supplies Operations 285