Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 277

Merchant Services Payment Services Payments Point of Sale 277

Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. Payments play a key role. Are you Listening?

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Payments Payment Services Social Media Electronics 278

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. Customer service plays a crucial role in brand image.

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Payment Services Games Live Chat Customer 179

BigCommerce

MARCH 30, 2018

Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2016, that revenue jumped to $2.6 Even Amazon is in on the game (of course). billion – a 4,461% increase. do they care?).

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Subscription Payments eCommerce Payment Services 345

GetElastic

MARCH 9, 2022

In our latest webinar Monetizing Content in a World of Digital Disruption I covered a number of examples from across industries of innovative ways to get paid for digital products and content. While I encourage you to check out the replay for all the juicy details, this post recaps the various business models represented by the examples.

Payments 78

Payments Magazine Micropayment Games 78

ESW

NOVEMBER 11, 2019

We’ve previously advised eCommerce brands to be aware of the role that the blockchain can play in fraud prevention, CRM and the customer experience. What about payments, though? While brands and retailers can accept crypto payments today, that doesn’t mean it’s viable. Why should they?

Payments 68

Payments Payment Services Cryptocurrencies eCommerce 68

Retail TouchPoints

JANUARY 10, 2023

It enables sellers that also operate a DTC site to deliver an Amazon-level experience (simplified payment processing, fast delivery, easy returns) in their own branded environments, where they own both the sales and the increasingly valuable data that they generate. and the honest answer is, maybe.

Merchant Services 299

Merchant Services Payment Services BigCommerce Payments 299

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products.

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Payments Payment Services Retail Social Media 213

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies.

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Payment Services Payments Retail Sporting Goods 248

Retail TouchPoints

AUGUST 19, 2020

Why should they have their brand experience live inside another marketplace, when there are so many ways to dramatically boost revenue, increase brand loyalty and provide customers with an outstanding experience outside of it? Hidden Revenue Opportunities.

eCommerce 274

eCommerce Merchant Services Games Payment Services 274

Wiser

OCTOBER 11, 2023

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers. For example, Amazon and eBay.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

ESW

MARCH 4, 2019

His company has been accepting Bitcoin as a payment method for a half decade. For many companies, Bitcoin simply represents a system that facilitates the movement of money with comparatively low transaction costs. Mark Brinkerhoff at CyberMiles notes that payment processor BitPay takes just 1 percent per crypto transactions.

Cryptocurrencies 113

Cryptocurrencies Payment Services Payments eCommerce 113

Retail TouchPoints

NOVEMBER 20, 2020

The pandemic has accelerated the shift away from shopping in person, making it difficult for many brick-and-mortar retailers to sell products, service their debt load and pay vendors. If your business is weathering coronavirus-related distress, before you decide what to do next, you must know exactly what your options are.

Payment Services 264

Payment Services Payments Supplies Travel 264

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” A Little Bit of History Repeating?

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. When merchants stop obsessing over the perpetual cat-and-mouse game with bad actors and instead start looking for trust, they open up a whole new world of potential value. Where to Begin.

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We did, because when the pandemic hit it was game on. European lifestyle brand Snipes kickstarted its U.S. There’s a lot on the line.”

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Management Payment Services Payments Operations 278

Retail TouchPoints

FEBRUARY 7, 2023

Leading-edge brands are responding by: Developing omnichannel strategies that engage and empower consumers, especially those in the coveted Chinese market ; Embedding digital innovation that reflects the brand heritage and promise; and Testing new offerings and experiences such as digital collectibles and loyalty programs.

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Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

AUGUST 18, 2022

Despite worldwide challenges including an ongoing conflict in Ukraine, global inflation and continued COVID-19 worries — particularly in China where demand for premium goods is typically high — the luxury business remains strong. During its July 26, 2022 earnings release, LVMH reported revenue of approximately $37.3

Cryptocurrencies 264

Cryptocurrencies Payments Payment Services Fashion 264

Ecommerce Platforms

JULY 23, 2021

You don't have to bother about products getting missing, delivering inferior products, horrible customer care, or delayed shipping. This ensures that you focus on your other primary business processes every day. Think of it, your dropshipping supplier will be responsible for a major aspect of your business.

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Shipping Costs Payment Services eCommerce Payments 211

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers.

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Webinar Consumer Payments Marketing 289

Kibo

JULY 24, 2020

Some ecomm platforms are quick and easy to implement for small businesses that have moved online. Some are embedded in much larger supply chain offerings that include in-store technologies. . How can you determine the best fit for your business? Order management is the backbone of a seamless commerce operation.

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eCommerce Platforms Payment Services Payments eCommerce 117

Fabric Blog

MAY 7, 2024

It tracks all the information and processes, including order entry, inventory management, fulfillment, and after-sales service.” Gartner defines DOM as software used to “orchestrate the fulfillment of customer orders placed through a retailer’s online channel.” The post-order process has become strategic. What is an OMS?

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Shipping Costs Payment Services eCommerce Order Fulfillment 52

Retail TouchPoints

JULY 22, 2021

With the adoption of e-commerce on the rise, brick and mortar retail businesses face increased risks of having to shut down. Indeed, Statista predicts ecommerce revenue to reach $563.4 The ever-increasing number of online transactions increases the vulnerability of digital retail businesses. million by 2025, up from $431.6

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eCommerce Retail Payment Services Social Media 306

Ecommerce Platforms

APRIL 27, 2022

Editor X is a fairly new player in the advanced site building game, getting its release in early 2020. A robust business solutions section with tools for blogging, memberships, quotes, invoices, payments, events, subscriptions, bookings, online commerce, automations, chat, workflows, tasks, and reminders.

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X-cart Payment Services Payments Shipping Costs 104

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. They just have to have a non-Amazon experience.

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eCommerce Payment Services Customer Shipping Costs 139

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

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Customer Experience Customer Marketing Payment Services 52

Kissmetrics

JULY 12, 2021

But marketing automation tools make your job a little more painless, so you and your team can focus your time and attention on other efforts that drive revenue. Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support.

Marketing 362

Marketing Payment Services Payments Events 362

Omnisend

NOVEMBER 11, 2022

It is an omnichannel email marketing automation app that helps online stores and ecommerce businesses generate more sales. In fact, there are two Omnisend apps for Wix: Booking Emails & SMS for booking services, and the full Omnisend Email Marketing Wix app. You can even monetize your groups to add to your revenues.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. They discovered the incredible benefits of selling Photoshop (and all of their other software) as a monthly/yearly subscription instead of a onetime payment product. A subscription business model provides predictable revenue streams. Great options for gifts.

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Subscription Shopify Payment Services Merchant Services 104

ROI Revolution

OCTOBER 7, 2022

In this article, we’ll be sharing eight tests you can implement to make sure your brand gets its share of the holiday revenue pie this year. Understanding your customer is obviously important any time of year, but it’s especially important during the holiday shopping season because customers behave differently.

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eCommerce Payments Payment Services Mobile 78

UpSellIt

MARCH 22, 2023

If you’re looking to build stronger relationships with your customers, it’s not just about selling them a product. What really sets your business apart is delivering a great customer experience. Upselling involves persuading customers to buy more by offering them a better version of what they already want.

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Payment Services Payments Recommendation Customer Loyalty 78

ESW

DECEMBER 3, 2018

By cutting out an intermediate retailer, brands get to shape their customers’ shopping experiences for themselves. This creates new opportunities to build brand-customer relationships and new opportunities to grow revenue. Research analyst Rachael Ray calls user experience the backbone of eCommerce.

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Payments eCommerce Payment Services Mobile 94

GetElastic

MAY 4, 2022

Both major and up and coming brands are adopting its approach and architecture to transform the customer experience at speeds faster than ever expected. Today’s customer demands it. Composable Commerce Changes the Game. Composable Commerce Opens Up New Partnerships and Revenue. If the wheels don’t fall off first).

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Multi-channel Payment Services Payments Games 78

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. OMS plays a pivotal role in the success of an eCommerce business.

Payment Services 78

Payment Services Merchant Services Operations Management 78

lateshipment

JANUARY 17, 2023

Remember, implementing tested strategies helps you save time later in the game, when all you have to do is just minor changes instead of scratching your head and looking at the drawing board again. In short, CX helps you build and maintain a loyal customer base. 86% of buyers are willing to pay more for a great customer experience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

SEPTEMBER 23, 2022

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon ’s relationship with the businesses that sell on its platform has become essential to its success. The New ‘as-a-Service’ Frontier. But what we know is that it’s going to be a better customer experience for Prime members.

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Multi-channel Shipping Costs Payment Services Fulfillment 189

Payoneer

JUNE 12, 2023

Yet, despite their diverse nature, small businesses play a critical role in contributing to economic growth and job opportunities in the US. million SMBs in the US, 27 million are operating without any employees. million businesses with fewer than 20 employees and approximately 650,000 with 20 to 499 employees. Out of the 33.2

Small Business Retail 26

Small Business Retail Payment Services Drop Ship Shipping Costs 26