Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. location, with additional locations getting the upgrades later this year.

Payment Services 280

Payment Services Fashion Recommendation Customer Experience 280

ESW

OCTOBER 2, 2023

However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business. It is a crucial link that allows customers to interact with your brand. It manifests in politeness and promptness.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. He will join on 19 September 2022.

Payment Services 122

Payment Services Payments Operations Omnichannel 122

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. It was about putting together a group of partners that could work together well.”

Payment Services 312

Payment Services Shopping Carts Clothing Omnichannel 312

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 339

Payment Services Shipping Costs Electronics Fulfillment 339

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Simply asking ‘How was your shopping experience today?’

Point of Sale 219

Point of Sale POS Payment Services Merchant Services 219

ESW

DECEMBER 4, 2023

The partnership gives ecommerce brands built on Shopware access to ESW’s suite of solutions to enable all aspects of DTC cross-border expansion, including compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation, in as little as four weeks.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Electronics 249

Electronics Payment Services Retail Mobile 249

ESW

OCTOBER 31, 2023

This intention to spend more while being mindful of ongoing financial obligations may explain the boom in use of ecommerce instalment payments among Gen Z and Millennials. In this article, we will cover the rising popularity of instalment payments among younger generations. Consumer shopping habits are always in flux. And why now?

Payment Services 78

Payment Services eCommerce Mobile Consumer 78

GetElastic

DECEMBER 18, 2020

As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Marketplace operations. Payment services. Marketplace Operations.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Retail TouchPoints

MARCH 3, 2022

Enhancements to its same-day delivery offering with the previously announced addition of product returns and Starbucks order pickup to its Drive Up service at select stores, as well as an expansion of the backup item option for more categories.

Payment Services 221

Payment Services Operations Fulfillment Supplies 221

Retail TouchPoints

MAY 2, 2024

Retail TouchPoints discussed some of the ways retailers can enhance their loyalty programs for both themselves and their customers with Chad Lusk, Managing Director in Alvarez & Marsal ’s Consumer and Retail Group. With a subscription program, that can be the flexibility to pause a plan or change the service levels.

Subscription 265

Subscription Shipping Costs Payment Services Payments 265

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Nonetheless, it is even more essential that ecommerce business owners and managers operate within their circle of competence. Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The global pandemic changed our world in so many ways — some good, some bad.

Payment Services 226

Payment Services Banking Customer Experience Technology 226

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

Supplies 221

Supplies Payment Services Operations Retail 221

365 Retail

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Ecommerce Platforms

JULY 15, 2020

Fulfillment service provider. Custom rates. ??. Ecommerce Fulfillment Services: Table of contents. ?? On the surface, ecommerce order fulfillment is defined as the steps taken for receiving, processing and delivering orders to customers. ShipBob - Best Overall Fulfillment Service. Pricing: Editor's rating.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

GetElastic

MARCH 11, 2022

We are excited to announce Elastic Path Payments, powered by Stripe , a new addition to the Elastic Path product offering. As more and more digitally-driven brands embrace a Composable Commerce approach, we are thrilled to share that this announcement reduces the complexity of multi-vendor solutioning by pre-integrating payments.

Payment Services 78

Payment Services Payments Technology B2C 78

Fabric

MAY 9, 2023

If internal developers can’t handle all of the complexity, then flexibility and the ability to add new services are compromised. API orchestration makes these problems go away, turning your disparate services and data streams into a manageable plug-and-play system. Often, a transaction needs to access multiple services.

eCommerce 130

eCommerce Payment Services Management eCommerce Platforms 130

Fabric

MAY 9, 2023

If internal developers can’t handle all of the complexity, then flexibility and the ability to add new services are compromised. API orchestration makes these problems go away, turning your disparate services and data streams into a manageable plug-and-play system. Often, a transaction needs to access multiple services.

eCommerce 130

eCommerce Payment Services Management eCommerce Platforms 130

Fabric

MAY 9, 2023

If internal developers can’t handle all of the complexity, then flexibility and the ability to add new services are compromised. API orchestration makes these problems go away, turning your disparate services and data streams into a manageable plug-and-play system. Often, a transaction needs to access multiple services.

eCommerce 130

eCommerce Payment Services Management eCommerce Platforms 130

Retail TouchPoints

DECEMBER 24, 2021

Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. New Technology, Classic Experiences.

Payment Services 257

Payment Services Customer Experience Outdoor Technology 257

Retail TouchPoints

MARCH 8, 2023

In fact, research shows that BNPL payments surged by 85% during the week between Black Friday and Cyber Monday last year. Furthermore, nearly 60% of consumers prefer BNPL over credit cards thanks to the simple approvals process and little-to-no interest. Zero in on incentives that don’t reduce margins.

Shipping Costs 236

Shipping Costs eCommerce Payment Services Customer Experience 236

Retail TouchPoints

AUGUST 15, 2022

All the while the abuse economy is stepping up its game with tactics such as engaging services that enable anyone to hire a bot army for contacting consumers, impersonating accounts, retrieving one-time passwords and completing fraudulent transactions. Entire Facebook groups are devoted to buying customer reviews. The result?

Merchant Services 235

Merchant Services Payment Services Payments Financial Services 235

Retail TouchPoints

FEBRUARY 21, 2024

“Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

Gifts 223

Gifts Beauty and Health Payment Services Payments 223

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. All of these things are impacting your people in-store and your customers.”. Building Loyalty with Connected Consumer Experiences.

Payments 219

Payments Payment Services Customer Experience Social Media 219

Retail TouchPoints

JANUARY 21, 2022

These newer platforms will need to enable various methods of payment so that consumers of digital content can easily make — and content creators can easily receive — payments in the currency and marketplace of their choice. For a digital content marketplace, payments are all about immediacy. Addressing the Key Challenges.

Merchant Services 233

Merchant Services Payment Services Payments Social Media 233

Retail TouchPoints

MARCH 8, 2022

Whereas drivers of gasoline-powered cars can expect to find gas stations prevalent in most areas, those who operate EVs generally have to search considerably harder to find places to charge up. The driver payment process at retailers’ charging stations should be frictionless for shoppers.

Presentation 259

Presentation Payment Services Retail Download 259

Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. with late payments, fees, etc.]. In fact, 50% of U.S Then I can see a change coming.

Merchant Services 257

Merchant Services Payment Services POS Consumer 257

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 212

Customer Experience Supplies Payment Services Mobile 212

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. That means their core data is held and processed from cloud servers. Check out our Square Payments review here ).

POS 118

POS Payment Services Merchant Services lightspeed 118

MagentoBrain

MAY 4, 2023

It is a cloud-based solution that provides users with the ability to collect, analyze, and interpret data from their online store, allowing them to make informed decisions and optimize their operations. This allows businesses to track sales, inventory, and customer data from their online store.

Magento 52

Magento Payment Services Payments eCommerce 52

Retail TouchPoints

MARCH 25, 2022

This group, known as Generation Z, represent a buying power of $44 billion. According to the IBM Institute for Business Value and the National Retail Federation (NRF) , Generation Z consumers place great importance on dependable and consistent experiences when it comes to their retail purchases. Payments play a key role.

Payments 260

Payments Payment Services Social Media Electronics 260

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

Retail TouchPoints

AUGUST 14, 2020

On August 12, the purchase of Lucky Brand to the SPARC Group LLC, the stalking horse bidder when Lucky Brand filed for Chapter 11 bankruptcy protection last month, was approved by the U.S. SPARC is a 50/50 joint venture of brand licensing and marketing company Authentic Brands Group and mall operator Simon Property Group.

Payment Services 264

Payment Services Apparel Operations Consumer 264

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Currently, human intervention is only needed for checking and refilling shelves, and even that process is largely guided by the software. “We

Payment Services 306

Payment Services Operations Technology Information 306

Ecommerce Platforms

OCTOBER 20, 2020

Amazon also has its own payment service provider solution called Amazon Pay. The easy-to-use platform ensures that you can give your customers a quick and easy way to complete their purchases on your website. There’s even support for things like online donations and recurring payments too. What is Amazon Pay?

Merchant Services 104

Merchant Services Payment Services Payments Shipping Costs 104