Retail TouchPoints

SEPTEMBER 16, 2022

The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions. BTM Global led the implementation.

POS 244

POS Mobile Customer Jewelry 244

Retail TouchPoints

JANUARY 19, 2022

Brands do this under the guise of helping provide a better customer experience, but it only takes one breach for that to completely wipe out consumer trust — it exposes the extent to which brands collect, track and keep consumer data on file. 3 Tips When Navigating the new Data Privacy Landscape. Current data privacy laws in the U.S.

Customer Experience 295

Customer Experience Customer Retail Consumer 295

Retail TouchPoints

NOVEMBER 2, 2021

It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection.

Point of Sale 287

Point of Sale Mobile Customer Marketing 287

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

Customer Experience 265

Customer Experience Customer Supplies Technology 265

iVend

NOVEMBER 14, 2022

A mobile retail strategy is critical to the success of retailers. Shoppers have their mobile device with them anywhere and everywhere, putting the retail experience at their fingertips 24/7/365. iVend for Magento iVend helps retailers to engage mobile shoppers. So where to start?

Mobile 97

Mobile Retail Social Media Magento 97

Retail TouchPoints

AUGUST 4, 2022

While bad bots cause disruption across all industries, retailers are a prime target because of the valuable personal data they store behind user login portals on their websites and mobile apps. A Roadmap to a Bad Bot-Free Holiday Shopping Experience. The ideal strategy can be broken down into four steps: 1.

Customer Experience 262

Customer Experience Customer Gifts Management 262

Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 236

Customer Retention Payment Services Gifts Marketing 236

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” Yelloh is now tapping into AWS’ logistics, distribution and home delivery expertise to enhance the customer experience, optimize delivery times and personalize product recommendations.

Mobile 255

Mobile Retail Customer Experience Improvements 255

Forrester eCommerce

AUGUST 24, 2020

As we are reviewing mobile banking apps for our coming European Digital Experience Review™ research, I am noticing a growing gap between leaders and laggards on both user experience and functionalities offered in app. Mobile […].

Mobile 294

Mobile Banking Customer Experience Customer 294

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 230

Mobile Mobile eCommerce eCommerce Shipping Costs 230

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. But the wrong combinations, and not aligning technology with business strategies, can erode value by over $1.5 trillion in value. trillion in value.

POS 230

POS Customer Experience Customer Technology 230

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? experience products, brands and services differently.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Groove

APRIL 15, 2024

They can also leverage pricing strategies and increase customer experiences. Global Reach: Customers who normally would not have ordered from your store because of distance can now order. Mobile responsiveness helps increase sales since the users can enter orders from their location outside of the office.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Forrester eCommerce

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking 354

Banking Mobile Financial Services Customer Experience 354

Groove

DECEMBER 1, 2020

To help enhance your online brand and encourage more visitors to convert, we recommend optimizing your website for the user experience. So, we're sharing 5 design strategies to help you create a seamless experience from the moment a visitor lands on your site to checkout. Design Strategies: eCommerce Optimization Strategies.

eCommerce 284

eCommerce Mobile Recommendation Improvements 284

iVend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Improvements Customer Retail 98

Retail TouchPoints

MARCH 30, 2021

Zalora will leverage the Algonomy real-time Customer Data Platform (CDP) to unify customer interactions and activate personalized experiences online, as well as on mobile and via email, for customers in all seven countries where it operates.

Mobile 244

Mobile eCommerce Accessories Apparel 244

Forrester eCommerce

MAY 3, 2019

On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. And this isn’t T-mobile’s first foray into banking either.

Mobile 342

Mobile Games Telecommunications Banking 342

Retail TouchPoints

MARCH 28, 2024

Many companies turn to AI for assistance with multi-stop optimization, leveraging the technology’s data analytics capabilities to identify the most efficient delivery sequences and routes and even determine the optimal strategies for loading vehicles. They can set times based on traffic data as well as the availability of customers.

Technology 259

Technology Presentation Travel Operations 259

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

Forrester eCommerce

MAY 10, 2019

I focus a lot of my research on marketing innovation and have been working on mobile (first as marketing guy at a telco in 1998 then as an analyst) for more than 20 years. However, it is still fascinating to me to see how many marketers wrongly think their company has fixed mobile basics or […].

Mobile 340

Mobile Marketing Customer Experience B2C 340

Sailthru

JANUARY 13, 2020

Every marketer has done painstaking research to understand where mobile makes an appearance along the customer journey. They understand that customers always have their phones, and always expect a personalized, relevant interaction on mobile. Mobile is different. Mobile apps are integral to that experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

RTP blog

NOVEMBER 10, 2017

This increases the ability of companies to deliver a highly-personalized experience, tailored to meet individual wants and needs when it matters most, addressing all the permission and data privacy issues at the same time. It provides a real-time view of the customer experience. Why is beacon technology beneficial?

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Retailers must know what they are trying to achieve when seeking out new capabilities, experiences or offerings.

Payment Services 333

Payment Services Merchant Services Retail Customer Experience 333

RTP blog

APRIL 30, 2018

It seems as though voice assistants are everywhere, from the car and the home to the workplace and of course, mobile devices. Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. So where does the retail customer experience fit in?

Customer Experience 170

Customer Experience Customer Retail Technology 170

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. Digital experience platforms (DXP). API-based digital commerce.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

AUGUST 17, 2022

In this piece, I’ll walk you through eight key ecommerce automation areas and strategies and will share expert tips that can and already do drive sustainable and profitable growth for companies of all sizes from all around the world, and I’ll explain why automating those bits of an ecommerce process matters. Advertising.

eCommerce 359

eCommerce Payment Services Channel Social Media 359

Retail TouchPoints

JULY 27, 2022

With that in mind, here is a look at five strategies that can help grocers optimize online integration of their grocery store. This type of platform can aid grocers in providing customers with a seamless shopping experience even as their preferences keep evolving. Provide smooth and efficient customer experiences.

Payment Services 237

Payment Services Shipping Costs Omnichannel Fulfillment 237

RTP blog

MARCH 26, 2018

By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative, digital-first competitors continue to enter the brick-and-mortar space. However, don’t be afraid to leap forward with your associate mobile strategy.

Customer Experience 150

Customer Experience Customer Technology Mobile 150

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Final Thoughts We live in an experience economy — and a global one at that. Minimize crowded waiting areas.

Improvements 266

Improvements Management Customer Banking 266

Forrester eCommerce

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.

Banking 345

Banking Mobile Management Customer 345

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Forrester eCommerce

MARCH 12, 2020

Less than 50% of consumers logged into their health insurer or healthcare provider’s website or mobile app in 2019. Despite heavy investments in digital and the customer experience, HCOs are failing to meet customer needs and expectations. This is resulting in poor customer acquisition and retention rates.

Customer 294

Customer Mobile Customer Experience Consumer 294

GetElastic

FEBRUARY 8, 2019

It’s projected that by 2021, mobile will account for 54% of total ecommerce sales. Mobile commerce has enhanced the shopping experience for consumers worldwide by making online transactions quick, convenient and smooth. Why optimize for mobile commerce? 6 ways to optimize mobile commerce: 1.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167