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With Growth Top-of-Mind, Luxury Brands Focus on Digital Goods and Virtual Experiences

Retail TouchPoints

Chen noted that the pandemic was a critical force in this shift. “Previously, there has been resistance from luxury brands who were unsure of how to replicate the bespoke experience that consumers expect in-store through online channels,” Chen explained. At Alibaba’s recent 11.11

Payments 287
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3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

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9 Crucial Headless Commerce Trends to Watch In 2023

GetElastic

These platforms were often inflexible and limited in terms of customization, making it difficult for businesses to create unique and engaging shopping experiences for their customers. eCommerce Microservices Overall eCommerce revenues are expected to reach $7.5 trillion by 2025.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

Following are recaps of some of the most pertinent presentations. The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Leverage Alternate Revenue Streams to Support Business Growth.

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A Guide to Global Customer Service Excellence

ESW

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

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How To Scale An Ecommerce Business (2024 Guide)

Smile.io

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs. to retain customers. Shopify Plus and POS are great options for omnichannel commerce.