Retail TouchPoints

FEBRUARY 3, 2023

Performance footwear brand Cole Haan will deploy the Aptos ONE platform, beginning with the Aptos ONE POS. The platform’s microservices-based design and open architecture can accommodate new tools and services, allowing retailers to quickly adapt to shifting customer and business demands. “In

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the UK, with plans to roll out the technology in additional geographies over the next year.

Customer Data 268

Customer Data Workshop Customer POS 268

Korona

SEPTEMBER 22, 2022

Among other reasons, the rising trends of online shopping, contactless payments, QR code use, click-and-collect, increased software integrations, and a stronger reliance on data are expected to strengthen the cloud POS market through the foreseeable future. The global cloud POS market is expected to reach $9 billion by 2026.

POS 52

POS Payment Services Point of Sale Payments 52

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

MAY 18, 2023

A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. Ulta launched Touchland in 1,300 stores in January 2020 — and its products sold out within two weeks.

POS 257

POS Channel B2C Social Media 257

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 282

Sporting Goods Technology Omnichannel Operations 282

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 228

Shipping Costs Improvements Live Chat Retail 228

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Technology 105

Technology POS Retail Gifts 105

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. FOOD MENUS.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems. Food Menus.

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Retailers should assess and appraise the size and value of their proprietary data by utilizing POS systems and purchase transactions. But unique challenges remain.

Retail 262

Retail Multi-channel Omnichannel Technology 262

Retail TouchPoints

OCTOBER 30, 2023

In this article, I will delve into the benefits of DCC for both retailers and consumers, highlighting how this service can positively influence business growth and enhance customer experience. Enhanced Customer Satisfaction DCC allows customers to make informed decisions regarding their preferred payment currency.

Payment Services 254

Payment Services Merchant Services Payments Point of Sale 254

Retail TouchPoints

APRIL 10, 2023

The ultimate goal is to deliver personalized, omnichannel experiences to customers in all of Pandora’s 100 markets. Turning Customers into Brand Ambassadors (Source: Pandora) After more than 30 years operating in brick-and-mortar, Pandora began to debut online in markets around the world in 2014.

Jewelry 239

Jewelry Omnichannel Operations Technology 239

Korona

FEBRUARY 9, 2023

What are the key tools for evaluating your retail performance? Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. There’s a lot on the line.”

Management 268

Management Payment Services Payments Operations 268

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

Sporting Goods 244

Sporting Goods Payment Services Retail Supplies 244

Retail TouchPoints

SEPTEMBER 18, 2023

Lastly, finely tuned demand forecasting and management tools will be especially useful, and better than ever thanks to retailers fully leaning into AI, during such a uniquely conservative season — one where consumers are watching their pocketbooks while also still being open to gifting.

Retail 293

Retail Gifts Recommendation Consumer 293

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. More than 100 stores have gone through this refresh thus far. Merchandising and supply chain optimization.

POS 223

POS Merchant Services Supplies Improvements 223

Smile.io

APRIL 15, 2024

  PetSmart shows its commitment to fostering true brand loyalty once again by retroactively applying customers’ spending to their VIP status.  A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience.

Social Media 73

Social Media POS Gifts Events 73

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 259

Technology Consumer Mobile Operations 259

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Ecommerce Platforms

FEBRUARY 23, 2021

As many companies discover, it’s all about having the right tools. Although every software has something unique to offer, remember that most of these tools will come with solutions to manage multiple product categories from different stores and locations. Shopify POS Pro. Customer data reports. Omnichannel buying.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Ecommerce Platforms

OCTOBER 4, 2022

For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Benefit from omnichannel selling by managing multiple sales channels simultaneously. Sales Channel Management. Social Commerce.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Korona

MARCH 23, 2022

Your POS data can help you forecast what types of purchasing patterns will emerge within particular time frames and at what locations to fulfill orders for your customers. A smart system like KORONA POS can help you foresee when and where you will need more stock in your stores to keep sales steady and cash flow healthy.

Payment Services 52

Payment Services POS Retail Social Media 52

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Ecommerce Platforms

APRIL 5, 2022

The best POS system for iPad users is a comprehensive software offering, specially designed to work on an iPad or similar tablet. With the right POS solution, you can use your iPad as your primary source of hardware, so there’s less need to spend a fortune on things like readers and scanners. Shopify POS. Try Shopify POS.

POS 104

POS lightspeed Payment Services Point of Sale 104

Ecommerce Platforms

JULY 29, 2020

The first one, Lightspeed OnSite is one that you install on your desktop, while the Lightspeed Restaurant platform is a POS for restaurants. Lightspeed offers an interesting combination of tools for online companies, including a beautiful backend interface and a strong app/theme store. Excellent variety of customization options.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Retail TouchPoints

MARCH 15, 2023

“A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc. Although these tools were inherently designed to improve employee efficiency and performance, their disconnects make finding information and completing tasks more complicated for employees.

Operations 253

Operations Improvements Technology Management 253

Smile.io

AUGUST 3, 2023

Select the one that will suit your business and ensure it has all the capabilities you need to create a great loyalty program experience for your customers. The Complete Guide on Omnichannel Commerce Based on Ecommerce Platform Omnichannel commerce is selling products across multiple channels, online and offline.

Social Media 58

Social Media eCommerce Platforms POS Hobbies 58

Ecommerce Platforms

MARCH 27, 2022

The best GetResponse alternatives could be an important consideration if you feel GetResponse isn’t the right marketing automation tool for you. 9 POS System Software for Coffe Shops and Cafes in 2022. What’s more, HubSpot can give you access to sales tools for understanding your leads and driving purchases too. Go to the top.

Live Chat 104

Live Chat Social Media Marketing Multi-channel 104

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Inventory service challenges are not just operational hiccups but critical barriers that impede customer satisfaction and business growth.

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130

Retail TouchPoints

JANUARY 26, 2022

Malls had always used technology for things like people counting, but now we’re seeing solutions that allow customers to schedule and map a strategic route through the mall based on real-time information like wait times.

Outdoor 310

Outdoor Events Technology Customer Experience 310

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 238

Payment Services Omnichannel POS Mobile 238

iQmetrix

APRIL 23, 2018

For businesses' omnichannel strategies to succeed, they need professionals who are well-versed in omnichannel marketing. Throughout the customer lifecycle, there are more opportunities to engage a consumer than ever before—from acquisition to retention. Chief Experience Officers and Managers.

Omnichannel 24

Omnichannel eCommerce Retail Social Media 24

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions.

POS 118

POS Payment Services Merchant Services lightspeed 118