Retail TouchPoints

MAY 18, 2021

The check-in and security vestibule experience has also evolved from pawn shop glass security doors to welcoming lounges with restaurant-inspired concepts. But regardless, the customer experience should be elevated the same, and the millwork and finishes should honor this.” .

Jewelry 299

Jewelry Customer Experience Customer Loyalty Point of Sale 299

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

Teamwork Retail

JUNE 24, 2020

However, this leads to the key question: “How can I accept credit card payments securely, but not lose customers who won’t wait for the transaction to process?” Increased Security. But, this comes with additional hardware requirements at the point of sale. The solution: contactless EMV. .

Payment Services 48

Payment Services Merchant Services Payments Point of Sale 48

Retail TouchPoints

SEPTEMBER 6, 2023

However, this isn’t only in the interests of consumers; simplifying the cancellation process and making it more “customer friendly” is in the interests of merchants as well. To remain competitive, retailers must offer comprehensive self-service experiences, including flexible payment scheduling and frictionless convenience.

Merchant Services 278

Merchant Services Payment Services Subscription Consumer 278

Retail TouchPoints

NOVEMBER 1, 2023

For example, many online transactions are “card-not-present,” which has less security than a physical card swipe. Customer service: Encourage all customers to resolve any complaints with customer service. Plus, service reps can turn a moment of high friction into a positive customer experience.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Store systems typically don’t operate in people-free, highly secure, air-conditioned server environments; quite the opposite. Take cloud point-of-sale (POS), for example.

Payment Services 278

Payment Services POS Operations Technology 278

Retail TouchPoints

JULY 12, 2023

The most advanced AI networking features address these challenges by recommending ways to boost network performance, without costly upgrades, while simultaneously delivering on operational expectations and customer experiences. One of the surest signs of an impending device failure or security breach is a behavioral change.

Retail 246

Retail Operations Management POS 246

GetElastic

MAY 24, 2023

When you have a reliable eCommerce payment processor, platform, or service provider, you spend less time maintaining the back end of your commerce experience and more time managing orders, improving customer experience, and expanding your business. eCommerce payment processing is the process of accepting online payments.

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Mukherjee teaches Computer Networks and Security courses at the Benjamin Franklin Cummins Institute of Technology, Boston and he holds a Ph.D. Tractor Supply Co.

Sporting Goods 263

Sporting Goods Payment Services Retail Supplies 263

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The POS Becomes a Customer Engagement Hub Retailers are taking advantage of the fact that everyone (except browsers and shoplifters) must interact with a POS system at some point during their shopper journey.

Point of Sale 259

Point of Sale POS Payment Services Merchant Services 259

Retail TouchPoints

FEBRUARY 22, 2021

It still provides the connective tissue of a memorable and enjoyable micro experience between your in-person and virtual stores, while respecting the differences between virtual and physical environments. These experiences are like anchors, grounding the customer to your brand and giving them a sense of familiarity and security.

Retail 260

Retail Customer Experience Article Technology 260

Korona

MARCH 8, 2023

It’s not just about stashing money from customers—it’s about safeguarding your business while staying on the right side of the law. A secure, reliable payment system tailored to cannabis dispensaries can help keep your customers safe and ensure that you do everything right. Let’s dive in!

Payment Services 52

Payment Services Payments POS Point of Sale 52

Retail TouchPoints

JULY 27, 2020

Although ostensibly contrastive, simplified click-to-pay checkouts can help both scenarios by reducing the demand on web sites while stimulating purchases through improved convenience and security. Offline, contactless payments also provide two critical functions to physical stores that have remained open. Cybersecurity Finds Its Cheat Code.

Payment Services 222

Payment Services eCommerce Small Business Retail Retail 222

Retail TouchPoints

MAY 31, 2021

Owners must ensure that their stores are safe for both employees and customers and comply with pandemic-era mandates. Nearly all retailers use surveillance cameras for security; video content analytics tools make this footage searchable, actionable and quantifiable by extracting, identifying and classifying video metadata.

Retail 153

Retail Point of Sale Operations Definition 153

Korona

SEPTEMBER 22, 2022

Various industries have embraced the use of cloud POS, making legacy point of sale solutions all but obsolete. Cloud POS trends are booming, with nearly 28% of retailers planning to adopt this technology to shape the future of their sales operations and improve consumer satisfaction. Table of Contents.

POS 52

POS Payment Services Point of Sale Payments 52

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 245

Payment Services Food and Beverages Customer Experience Technology 245

Retail TouchPoints

AUGUST 15, 2023

“Retailers spend all these marketing dollars to bring shoppers to their site, showcase their products and provide an experience, but 76% of shoppers abandon their cart prior to purchase,” said Shilpi Narang, SVP, Customer Experience at Bolt in an interview with Retail TouchPoints.

Merchant Services 228

Merchant Services Payment Services Customer Experience Outdoor 228

Retail TouchPoints

APRIL 20, 2022

“Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.” Technology is thoughtfully embedded into the entire customer experience to serve both consumers and budtenders. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JUNE 4, 2021

Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic. A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.”

Payment Services 167

Payment Services Payments Small Business Retail Technology 167

Retail TouchPoints

OCTOBER 10, 2023

Ultimately, retailers need to map out and test their mobile experiences to ensure they’re delivering the kinds of shopping experiences that they want for themselves.

Mobile 263

Mobile Retail Social Media Payment Services 263

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. They’ll need to see how many people are going through the store and figure out a way to not send the “extra” people away, while still keeping the store safe and secure.

Management 172

Management Definition Technology Customer Experience 172

Retail TouchPoints

JULY 30, 2020

Responding to an escalating demand for contactless payment options, CVS Pharmacy will offer PayPal and Venmo QR code technology, enabling customers to check out touch-free in all 8,200 stand-alone CVS Pharmacy locations in the U.S. The program is scheduled to roll out nationwide in Q4.

PayPal 241

PayPal Payment Services POS Technology 241

Korona

OCTOBER 4, 2022

What to consider when choosing a point of sale supplier for coffee shops. Customer Facing Display To Improve Customers Checkouts. The right features in a point of sale system can help coffee shops stand out and build customer loyalty. Among these features are customer-facing terminals.

POS 52

POS Payment Services Merchant Services Point of Sale 52

365 Retail

SEPTEMBER 29, 2022

With such systems in place, retailers can not only maintain shoppers’ physical safety and security, but they give themselves access to new streams of advanced business intelligence. This promises to streamline security procedures, meaning customer-facing staff can dedicate more time to improving service quality. .

Retail 65

Retail Point of Sale Technology Improvements 65

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Retail TouchPoints

JUNE 3, 2020

Their enthusiasm, and the comfort that they bring to the customers in their interactions, is paramount. Also, a retailer should be communicating with the customer and reinforcing their values about protecting safety, security and privacy.”. Voice Interfaces Show Potential Both In-Store And Outside.

Mobile 278

Mobile Payment Services Technology POS 278

iVend

FEBRUARY 13, 2022

When it comes to payment types the range of options has increased dramatically in recent years, as technology has advanced, and shoppers have demanded ever faster, easier and more secure ways of paying for their goods. Check out our flexible point of sale solution. It detracts from the customer experience.’.

Payment Services 97

Payment Services Electronics X-cart POS 97

Retail TouchPoints

APRIL 17, 2024

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

Payment Services 264

Payment Services Merchant Services Banking Customer 264

Retail TouchPoints

JANUARY 26, 2022

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 327

Outdoor Events Technology Customer Experience 327

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Marketers are really at the forefront of this transformation ,” Schwartz said.

Webinar 288

Webinar Consumer Payments Marketing 288

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. 85% of millennials and 84% of Gen Z consider contactless payment secure. Auto replenishment. Predictive maintenance.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

RETAIL MANAGEMENT SOFTWARE

JULY 17, 2023

BI solutions provide a holistic view of the entire supply chain by consolidating data from multiple sources, such as point-of-sale systems, inventory management software, and customer relationship management tools.

Supplies 89

Supplies Retail Improvements Demo 89

Ecommerce Platforms

MARCH 5, 2023

The Shopify POS is entirely customizable, packed with tools to help you seize more sales, and equipped with everything service and product-focused companies need. Shopify POS is all-in-one solution for point of sale software and hardware. Let’s take a closer look at each solution. Further reading ?

POS 104

POS lightspeed Shopify Payment Services 104