Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . > Receive Delivery Experience Feedback – Gather feedback from customers about their delivery experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

MAY 14, 2022

At this point, probably the foremost question on your mind is, “so how do I start effectively engaging with customers in the post-purchase stage to improve the brand experience?” And one of the best ways to do so is by keeping your customers informed at every event of their package journey via said shipping notifications.

Improvements 130

Improvements eCommerce Shipping Events 130

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 72

Customer Loyalty Customer Retail Banking 72

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 274

Social Media Multi-channel Customer Loyalty Shopify 274

Retail TouchPoints

SEPTEMBER 16, 2022

As part of its initiative to provide greater loyalty rewards, IKEA U.S. These benefits are being offered on top of existing rewards such as special product offers, exclusive access to events and workshops, and a complimentary coffee or tea at the IKEA restaurant. This latest push by IKEA U.S.

Home Furnishings 242

Home Furnishings Workshop Customer Loyalty Events 242

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Reducing reliance on the internet is necessary for events held in remote areas or stores in rural locations.

Technology 251

Technology Point of Sale Customer Experience Customer Loyalty 251

Retail TouchPoints

AUGUST 18, 2023

Monday through Saturday; A next working day premium delivery service ; Improved customer feedback and ratings through TikTok’s instant messaging service and dedicated customer service employees; and Improved metrics in terms of reduced delivery times. TikTok is a key player in the U.S.

Merchant Services 206

Merchant Services Fulfillment Shipping Customer Loyalty 206

ESW

JANUARY 18, 2021

Sales events have been a staple of the retail sector for over a century. Here are four reasons to start hosting flash and event sales if you’re not doing so already. More Customers and Revenue The first and most obvious benefit of running a sale is increasing your number of customers and, subsequently, generating more revenue.

Events 78

Events Marketing Social Media Customer Loyalty 78

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Smile.io

APRIL 12, 2024

  Pretty cool when it was launched, but it was time to freshen things up a bit—the integration and your access to loyalty data.    Making something good even better  Upgrading the integration connection Before we figured out how to improve the integration features, we wanted to make using it as simple as possible.

Events 82

Events Customer Loyalty Reference Shopify 82

Wiser

NOVEMBER 29, 2023

Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business. Driving Customer Loyalty: When customers are continually exposed to a brand via discounts, special offers, or in-store promotions, it boosts their purchasing frequency and builds loyalty over time.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

lateshipment

MAY 6, 2023

What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. If yes, answer the following question.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. RTP: What can retailers do to best optimize these investments leading into the holiday season and beyond?

Consumer 262

Consumer Supplies Fulfillment Technology 262

Retail TouchPoints

FEBRUARY 28, 2023

This confluence of factors makes it possible to send valuable digital offers to retail loyalty program members in highly targeted, personalized ways that also incorporate added contextual dimensions to optimize and improve redemption and engagement. Location: Where is the customer right now? In a word, relevance.

Retail 273

Retail Books Consumer Social Media 273

lateshipment

MAY 21, 2021

Companies have to spend 7 times more to get a new customer than to retain an existing one. Improving customer retention by 5% increases profits by up to 25% to 95%. If you are trying to sell something, the chances of making a sale are 60-70% with a retained customer. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. The layout of the survey also plays a crucial role.

Customer 146

Customer Retail Customer Retention Improvements 146

lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits. 6 Post-purchase Plays to Dominate Customer Experience During the Holiday Season 1.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

ESW

DECEMBER 4, 2023

In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly. It is a blend of marketing, hype and consumer psychology designed to drive sales and brand loyalty.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. Instead, continue to nurture the customer relationship and delight them so that they turn into an evangelist for your brand. Conclusion.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

lateshipment

JUNE 8, 2022

Mitigate the impact of delivery issues on your customers Reduce the volume of WISMO calls and support tickets Makes Customer Support Reps Efficient Increased customer engagement Builds Trust and Increases Customer Loyalty. Increasing customer retention rates by just 5% can increase your profits by more than 25%. .

Customer 130

Customer Shipping Costs Shipping Events 130

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. The same can be said for carefully planned sales and clearance events.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Retail TouchPoints

MARCH 29, 2022

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty.

Customer 217

Customer Channel Technology Improvements 217

ESW

NOVEMBER 14, 2023

Here is what you should know before launching your event. A flash sale is an online event that taps into shoppers’ FOMO. This strategy can attract new buyers, increase loyalty, drive sales or offload excess stock. These events may last 24 hours or a couple of days. But how do you execute a successful flash sale?

Payment Services 88

Payment Services Payments Events Social Media 88

Smile.io

FEBRUARY 12, 2024

Let’s explore five steps for using email to nurture interest and win customer loyalty.    The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023.

eCommerce 79

eCommerce Marketing Customer Loyalty Multi-channel 79

Kissmetrics

OCTOBER 19, 2021

Use In-store Events. The goal of in-store promotion is to: increase customer traffic improve brand awareness create awareness for new products get people talking. By creating a buzz, an in-store promotion attracts foot traffic from regular customers and possibly from passersby. How can I improve my foot traffic offline?

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Ensure your loyalty provider supports POS transactions through integrations with platforms like Shopify POS. 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

DECEMBER 8, 2020

Renewed Emphasis on Convenience Opens the Door for More Customers. The pandemic turned customer behavior on its head, eroding long-standing relationships that took brands years to build. COVID-19 shook customer loyalty, with 73% of U.S. Mike Leibovitz is Extreme Networks’ Head of Americas, office of CTO.

Retail 290

Retail Outdoor Information Customer Loyalty 290

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 303

Retail Customer Data Customer Experience Social Media 303

Retail TouchPoints

NOVEMBER 18, 2021

Digital apparel retailers are adopting fit technology to help shoppers find the right items, improve satisfaction and reduce returns, but data collected from these programs can be further analyzed to get a better understanding of who your customer base is and what they really want from your products.

Consumer 259

Consumer Merchant Services Social Media Technology 259

MagentoBrain

MAY 23, 2023

In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term. In this blog, I will explain ten proven strategies that businesses can use to improve brand loyalty and cultivate a strong and loyal customer base.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Retail TouchPoints

OCTOBER 16, 2023

These high-traffic shopping events don’t just present retailers with a chance to catapult profits. During this critical sales period, brands can leverage the increase in customer engagement to collect the data that’s needed to forge deeper, more meaningful customer relationships today.

Social Media 273

Social Media Consumer Information Marketing 273

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Loyalty & Reward Program Insights from Smile.io People no longer just want to click and buy.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71