Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Despite its growing popularity, many business leaders and IT teams aren’t taking full advantage of this technology. Here’s how.

Consumer 267

Consumer Omnichannel Retail Technology 267

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

Elsner

APRIL 23, 2020

The business owners started to put emphasis on consumer behavior so that they can provide an improved user experience. With the increasing pace of smartphone penetration in the market, the best way to draw customers is to get your business to their fingertips. million mobile users are accessing the Amazon app monthly.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 306

Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 253

POS Merchant Services Supplies Improvements 253

365 Retail

JULY 2, 2023

In the competitive landscape of the taxi industry , independent UK taxi companies need to constantly seek ways to improve efficiency and cut costs to remain profitable. In this article, we will explore practical strategies that independent UK taxi companies can adopt to improve efficiency and cut costs.

Payment Services 52

Payment Services Improvements Travel Operations 52

Retail TouchPoints

NOVEMBER 18, 2021

17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas. Employ new extended reality (XR) and the latest visual technologies to bring products to life online. Employ new extended reality (XR) and the latest visual technologies to bring products to life online.

Consumer 264

Consumer Merchant Services Social Media Technology 264

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. A prime solution for streamlining retail price checks lies in leveraging technology, specifically innovative mobile-based platforms.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

OCTOBER 21, 2020

That’s a question we’ve sought to explore in the CodeBroker Mobile Coupon Survey. One of our key findings: millennials are increasingly interested in, and highly likely to respond to, mobile coupons — but only if those coupons are presented to them through preferred channels and with the right offer. The Mobile Tipping Point.

Marketing 199

Marketing Mobile Customer Loyalty Channel 199

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. Maciej Kroenke, Partner at PwC said, “Covid-related market turmoil has brought even more attention to the topic of customer loyalty. In fact, the report found that 77.3%

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Retail TouchPoints

NOVEMBER 28, 2023

Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel. Siloing these objectives into separate media channels with competing budgets leaves value on the table and hurts overall results.

Retail 263

Retail Social Media Channel Consumer 263

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. The three categories of M-commerce include mobile shopping, mobile payments, and mobile banking.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 This opens up avenues for boosting customer loyalty, and the direct-to-consumer (D2C) storefront model helps builds trust. With all that in mind (dizzy yet?),

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

DECEMBER 8, 2020

Additionally, they can use it to help drive loyalty, trust and engagement through personalized experiences such as targeted mobile promotions and campaigns. Renewed Emphasis on Convenience Opens the Door for More Customers. COVID-19 shook customer loyalty, with 73% of U.S. Making the Best of a Black Swan.

Retail 290

Retail Outdoor Information Customer Loyalty 290

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience. So encourage your customers to start calling you again.

Customer 276

Customer Multi-channel Channel Customer Experience 276

Smile.io

MARCH 8, 2024

Each one of those users is a potential customer.    Another important factor is technology. Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. More than 88% of global mobile phone users use social media platforms. billion visitors in 2022.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 261

Payments Payment Services Customer Experience Social Media 261

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. Currently, EverCommerce supports a selection of three different industries.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Wiser

DECEMBER 18, 2023

The benefits of maximizing DSOS extend beyond improving sales figures. Strategies to Improve Your Digital Share of Shelf Maximizing digital share of shelf is crucial. 1: Consistent Brand Representation To ensure brand consistency across all digital platforms, it is crucial to reinforce brand recognition and foster customer loyalty.

Online Retail 139

Online Retail Information Improvements Management 139

RTP blog

NOVEMBER 19, 2018

Retailers are continuing to push the limits when it comes to technology, but they must also elevate the moments that matter the most in a shopper’s journey. This could be building location-based services into a mobile app to quickly locate products in-store, or by enabling chat functions seamlessly into the online experience.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Turning Actionable Insights Into a Reality.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Groove

MAY 3, 2018

However as an Elite BigCommerce Partner Agency , we're constantly evaluating marketing technologies to help our clients push beyond baseline functionality to drive more sales. From customer reviews to email automation, we've outlined a list of our favorite BigCommerce marketing apps to help you supercharge your site. Conclusion.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. The technology comes with a fantastic app market, brimming with tools to add to your store.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Wiser

NOVEMBER 6, 2023

When customers have all the information they need at their fingertips with just a few clicks, including detailed product descriptions, high-resolution images, and customer reviews reduces uncertainty and builds trust. This not only boosts immediate sales but also fosters customer loyalty and promotes repeat business.

Payment Services 78

Payment Services eCommerce Retail Games 78

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

RetailMinded

APRIL 20, 2023

In today’s competitive retail industry, improving efficiency is crucial for businesses to stay ahead. With the rise of e-commerce, brick-and-mortar retailers must provide optimized experiences to attract and retain customers.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Wiser

OCTOBER 11, 2023

AI-powered chatbots, for example, can handle a myriad of customer service tasks, allowing for round-the-clock support and instant response to customer queries. Competitive Pricing: Improve your understanding of the market with matrices that highlight pricing, promotions, ratings, and reviews.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Simultaneously supporting customer acquisition and retention. Greater customer referrals.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JULY 21, 2022

Agencies in particular are trying to gain the data security prowess needed to improve their performance marketing strategies. Overall, this will lead to improved marketing efficiency and performance, as marketers rely less on modeling campaign performance based on unknown users. Making Data Privacy a Companywide Mandate.

Marketing 279

Marketing Consumer Information Customer Retention 279

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? Many businesses also now allow customers to return items they ordered online to a local store to receive a refund or even cash. We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139