SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Send branded confirmations. Have you tried any of them? Share in comments!

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

FastSpring

JULY 12, 2019

Net Promoter Scores and customer satisfaction ratings are two very important KPIs for any customer experience program since they help your business measure customer loyalty and satisfaction. However, there’s one metric that doesn’t get as much attention—customer lifetime value. What is Customer Lifetime Value?

Subscription 75

Subscription Payment Services Payments Customer 75

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

FastSpring

OCTOBER 18, 2018

In other words, we are now in an era of subscriptions, in which businesses are progressively moving towards subscription-based business models. With subscriptions poised to disrupt the traditional business model, it’s only natural for you to wonder if offering a subscription model can benefit your business.

Subscription 61

Subscription Payment Services Payments Download 61

lateshipment

MAY 21, 2021

Companies have to spend 7 times more to get a new customer than to retain an existing one. Improving customer retention by 5% increases profits by up to 25% to 95%. If you are trying to sell something, the chances of making a sale are 60-70% with a retained customer. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Kissmetrics

MARCH 26, 2021

I end up canceling my subscription. If Grammarly is only tracking their PPC conversion rate and not their churn rate, they might not realize they are losing customers until it’s too late. If you are disappointed in your churn rate results, there are several ways to improve them. 1: Offer Loyalty Rewards.

PPC 319

PPC Document Customer Loyalty Improvements 319

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Smile.io

AUGUST 23, 2023

From implementing a Shopify app that captures reviews to an app that allows you to provide subscriptions to your customers, to apps that help with post-purchase offers, loyalty, SEO, and everything in between, ecommerce apps are a vital part of your business. Skio and Smile.io Intuitive management : Simplicity is key.

Shopify 65

Shopify Subscription Merchant Services eCommerce 65

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success. The average U.S.

Subscription 333

Subscription Consumer Shipping Costs Customer 333

FastSpring

JULY 16, 2019

Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system. Could you provide a better customer experience by transitioning your desktop offering to a subscription-based web application?

Payments 73

Payments Payment Services Subscription Customer Loyalty 73

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Kissmetrics

OCTOBER 6, 2021

Plus, you don’t have to charge markup fees to cover those additional costs, so you can keep the prices low for your customers. Stores you could be selling wholesale to have the advantages of customer loyalty, brand recognition, a diverse inventory, and convenient locations. Peet’s Coffee Subscription.

Subscription 252

Subscription eCommerce Marketing Reference eCommerce 252

Ecommerce Platforms

JULY 9, 2022

Business owners can also choose to add Shopify Pro to their existing Shopify store subscription package for an extra monthly fee. This solution comes with a host of features to help you strengthen your relationships with customers, and improve your sales. Customer loyalty programs with distinct customer profiles.

POS 180

POS Shopify Payment Services Shipping Costs 180

RTP blog

MARCH 12, 2018

Retailers Subscribe For Success On the heels of subscription pioneers such as Netflix and Blue Apron, retailers like Stitch Fix have followed suit, creating new recurring revenue streams in the process. To win in this space, retailers must use these capabilities to tailor customer outreach for new, current and lapsed customer segments.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150

Smile.io

APRIL 30, 2024

It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. Loyalty & Reward Program Insights from Smile.io

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

ESW

APRIL 3, 2023

Customer Loyalty Winning new customers costs much more than keeping current customers. Couple high acquisition costs with economic uncertainty and it’s no wonder that brands and retailers are focused on customer loyalty. Chewy remembers your name, remembers your pet, remembers your birthdays.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Groove

FEBRUARY 18, 2022

In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy. Klaviyo flows allow merchants to automate their communications with prospects, leads and customers. VIP Customer Flow. What Are Klaviyo Flows?

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Ecommerce Platforms

MAY 22, 2023

After all, an attractive, easy-to-use, and intuitive store can drive a lot more sales, revenue, and customer loyalty than an outdated site. 38% of customers even say they’ll stop engaging with a site entirely if the contents or layout is unattractive. Plus, you can ensure your brand is consistent across all channels.

eCommerce 132

eCommerce Web Design SEO Payment Services 132

FastSpring

JUNE 5, 2019

Besides having a fantastic product that people can’t get enough of, there are several things you can do to improve the customer experience and encourage customers to come back. Here are our top eight tips for building customer loyalty. Offer Subscriptions. Communicate Regularly. Keep it Real. Make It Simple.

Customer 82

Customer Payment Services Customer Loyalty Subscription 82

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand. And it’s earned through the experiences a customer has with your business over time. What makes it more valuable than short-term revenue is that a loyal customer will be your brand advocate, bring in customers, and always choose you over a competitor. 

Customer Loyalty 96

Customer Loyalty Shipping Costs Customer eCommerce 96

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. How does it work?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

365 Retail

MAY 9, 2024

See how pioneering companies like PUMA are harnessing the robust data and AI solutions of Google Analytics and BigQuery to drive transformative innovations in the retail space, ranging from generative AI shopping assistants to virtual try-ons and AI-driven loyalty programs.

Retail 52

Retail Fashion Technology Customer Loyalty 52

RetailMinded

FEBRUARY 18, 2023

In this post, we shall share the top 8 tips to encourage customers into making repeat purchases. 8 Tips to Drive Repeat Sales to Your Retail Business Create a Subscription Model Subscription-based businesses are currently on the rise. It develops a strong bond of trust with your customers and strengthens customer relationships.

Social Media 52

Social Media Customer Retention Subscription Retail 52

FastSpring

OCTOBER 13, 2020

This shows you’re involved and aware of your customers. When someone complains, join the conversation and see if there’s anything you can do to improve the situation. Acknowledge anniversaries on subscriptions and include an opportunity to upsell/cross-sell. Delight Your Customers with Great Customer Service.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Wiser

OCTOBER 11, 2023

If you’re selling physical goods, a retail or wholesale model might be suitable, while digital goods or services may align better with a subscription or advertising model. Competitive Pricing: Improve your understanding of the market with matrices that highlight pricing, promotions, ratings, and reviews.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Liveintent

NOVEMBER 9, 2021

They’ve doubled down on their newsletter programs and now offer 18 newsletters available via paid subscriptions. So, for those of you reading this who can’t make a business case for launching a paid newsletter subscription program just yet, consider instead monetizing your email newsletters with ads.

Games 125

Games Subscription Outdoor Social Media 125

365 Retail

DECEMBER 20, 2023

Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses? Customer loyalty may be effectively cultivated through rewards, which corporations recognise as highly important.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

MagentoBrain

MAY 4, 2023

The platform also includes advanced analytics features such as data modeling, predictive analytics, and segmentation, which can help businesses gain deeper insights into their customer base and improve their overall performance. Standard: This is the entry-level subscription option, which is priced at $1,000 per month.

Magento 52

Magento Payment Services Payments eCommerce 52

RTP blog

AUGUST 24, 2018

But travel benefits have become so prevalent across so many loyalty programs (including airline FFPs) that retailers need new ways to stand out. For what (to the consumer) amounts to about the price of a Netflix subscription, many retailers are offering branded travel clubs on top of their existing loyalty programs.

Travel 150

Travel Retail Leisure Subscription 150

Smile.io

MARCH 8, 2024

With smartphone subscriptions reaching 6.4 When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Loyalty & Reward Program Insights from Smile.io   Another important factor is technology.

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Kissmetrics

DECEMBER 8, 2020

Fan Subscriptions. It also allows you to foster customer loyalty through exclusive offers and content for subscribers. Of course, you can use them to improve your content by creating more of what gets positive comments and less of what doesn’t. Use the Subscription Function.

Payments 273

Payments Subscription Events Mobile 273

Omnisend

MARCH 20, 2023

Samsung also offers a freebie on Galaxy Buds Pro and a Microsoft 365 subscription, instilling FoMo and sparking interest. In a study of 1,005 US adults , 39% cited improved fitness as a top New Year’s resolution. Customers can use a promo code to get a certain percentage off their purchases.

Electronics 150

Electronics Marketing Shipping Costs Subscription 150

FastSpring

JUNE 11, 2019

Ways to improve ecommerce conversion rates. Cutting through the noise is now less dependent on your ability to bombard prospects with more information and more about creating messaging that your customers naturally want to engage with. Check out our eight tips for fostering customer loyalty.

White Paper 75

White Paper eCommerce Webinar SEO 75

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

Payment Services 52

Payment Services Merchant Services Fashion Shipping Costs 52