Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 277

Customer Multi-channel Channel Customer Experience 277

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. As a brand rooted in Y2K nostalgia and one that is very much on a comeback trajectory, what role does culture play for you in marketing?

Fashion 263

Fashion Travel Multi-channel Games 263

365 Retail

FEBRUARY 23, 2022

Scott Logie is Customer Engagement Director at REaD Group and Chair of the Customer Engagement Committee of the DMA (Data & Marketing Association). . So what does 2022 hold for the subscriptions market? The subscription phenomenon. 45% of consumers streamed live television at least weekly, up from 20% in 2017. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. This is how merchants can reap the benefits of BNPL solutions in today’s ever-competitive market. Say Farewell to Cart Abandonment, Welcome Loyal Customers.

Merchant Services 276

Merchant Services Payment Services Payments Point of Sale 276

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Ultra-rapid grocery delivery will gain further influence.

Shipping Costs 321

Shipping Costs Payment Services Multi-channel Mobile Payments 321

RTP blog

AUGUST 23, 2019

A recent report published by Global Data estimates that the BOPIS market will be worth an estimated $10 billion by 2022, and account for an estimated 13.9% That’s all great news, but the question remains: where are all the mid-market guys? of total retail spend within the next four years. Why are they standing on the sidelines?

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

ESW

MARCH 5, 2024

Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets. Omnichannel isn’t just digital and isn’t just about where you run marketing campaigns. In fact, McKinsey calls omnichannel “a requirement for survival.”

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

JULY 14, 2023

The AI boom shows no sign of slowing down, with a global market value projected to grow to more than $500 billion this year. How to Inspire Customer Loyalty with an Assist from AI Brands can now replicate a positive in-store experience online, but the right AI products can equip them to level up when it comes to personalization.

eCommerce 242

eCommerce Order Fulfillment Fulfillment Multi-channel 242

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. The pandemic forced brands to re-think their go-to-market strategy. Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Smile.io

MAY 4, 2022

If you’re an ecommerce marketer, you know growing sales to your online store is amongst your top priorities. But growing a business and engaging with new customers is always easier said than done. Don’t worry, every marketer has been there. Blog Gabrielle Policella 3.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

Retail TouchPoints

AUGUST 11, 2022

Many brands launch gift card programs for all the right reasons: incremental sales, new customer acquisition, brand recognition and to build customer loyalty. Responsibility for your gift card program typically lives in the marketing department.

Gifts 274

Gifts Payment Services Payments Multi-channel 274

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. virtual reality).

Technology 278

Technology Retail Customer Experience Presentation 278

GetElastic

NOVEMBER 23, 2022

This approach empowers marketing teams to work at the speed the business demands without heavy reliance on their IT department. As a business grows, the system can easily support multi-channel, multi geography and multi-brand. How Does Composable Commerce Work? Composable Commerce requires a MACH architecture.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

RetailMinded

JANUARY 10, 2024

Do you offer a multi-carrier shipping strategy? Incorporating a multi-carrier strategy can help companies enhance their overall shipping efficiencies while reducing parcel overhead. The basics of marketing include communicating effectively without cluttering a consumer’s mind with unnecessary information. Why or why not?

Small Business Retail 86

Small Business Retail Shipping Costs Retail Multi-channel 86

MagentoBrain

MAY 25, 2023

Chatbots are useful for businesses because they can help automate customer service and support, providing 24/7 availability and reducing the workload on human customer service representatives. This can free up your customer support team to focus on more complex issues.

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Smile.io

MAY 22, 2020

Honest Beauty , on the other hand, exclusively sells their own line and markets their brand as clean beauty to appeal to consumers who value products that are ethically-sourced and free of toxic ingredients. Whatever your brand’s branding strategy be, have it be identifiable as quickly as possible so customers know exactly what you offer.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Omnisend

JUNE 15, 2021

Customer lifecycle marketing is frequently hailed as the way to find success when targeting customers. Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . By doing so, merchants can reach out to customers with much more precision.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Optimizely

MAY 16, 2017

Because of web push’s unique benefits, many marketers will prompt new customers to opt-in as soon as they visit their brand’s website for the first time. If this doesn’t work, the more persistent marketers will double-down, asking customers with some frequency if they’re sure they don’t want to opt-in.

Multi-channel 150

Multi-channel Customer Loyalty Channel Omnichannel 150

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Beauty Insider members can save the recommendations they receive [during these sessions] to their loyalty program account, which then makes for a better customer experience in the future.

Consumer 258

Consumer Gifts Events Customer Experience 258

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 To kickstart the creation of your online store, you start with a simple template, which you can then customize with Shopline’s drag-and-drop editor. . For instance, You can add and move products in bulk to publish to multiple sales channels.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

AUGUST 21, 2020

With the ability to grab real-time behavioral context from all channels and use it to inform recommendations in the moment, marketers can offer more timely and relevant recommendations to the customer. Secure Customer Loyalty. Using Machine Learning to Drive Product Recommendations. Increase Average Order Value.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 156

Consumer Payment Services Fulfillment Multi-channel 156

ESW

APRIL 17, 2023

When expanding DTC ecommerce channels globally, brands rightly focus on getting websites launched and accelerating speed-to-market. Launching quickly with the right partners accelerates the ultimate goal of market expansion: revenue. We tested 32 users from panels in the brand’s target markets. And brands should.

eCommerce 78

eCommerce Multi-channel Clothing Merchant Services 78

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

RTP blog

MAY 10, 2019

Digitization Is An Essential Component Of Delivering On Consumer Expectations Customer loyalty is dependent on how effectively retailers can meet the expectations of consumers. Fortunately, retailers can access supply chain visibility by implementing a digitized platform.

Supplies 150

Supplies Retail Multi-channel Customer Loyalty 150

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

OrderDynamics

SEPTEMBER 21, 2017

By now, all retailers know that Multi-Vendor Unified Commerce systems are a necessity in modern retail. Customers expect to shop across channels without a hassle. But, great retailers know that services go a long way to making it a memorable experience that customers want to repeat. Shopping seamlessly.

Payment Services 57

Payment Services Multi-channel Payments Channel 57

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. Neil Patel: Co-Founder at Neil Patel Digital , SEO and Growth-Marketing Guru.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Algopix

DECEMBER 2, 2020

Differentiating your brand from the competition is a major challenge in today’s crowded digital market. No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Ecommerce Platforms

JULY 21, 2021

Some may even say it's ruled the market for quite some time now. From extensive product options, marketing and SEO tools, customer management features, and much more besides, both Shift4Shop and Shopify have lots to offer. Shopify works alongside an impressive range of sales channels, including social media and Amazon.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

Smile.io

MARCH 10, 2020

There are a lot of ways to do this: you read blogs (like this one) all the time, you read the do’s and don’ts of marketing, but what apps do you use to get the word out? What apps do you use to keep customers engaged once they have arrived? In this post, we have captured 10 marketing apps beneficial for your Shopify store.

Shopify 46

Shopify Marketing SEO Customer Loyalty 46