Retail TouchPoints

FEBRUARY 15, 2022

In 2022, grocers will focus on providing smart substitutions when items are out of stock and offering recommendations of what else shoppers can purchase, based on each shopper’s individual preferences. Picking the right merchandise assortments and recommending the right products on a 1:1 basis requires artificial intelligence.

Shipping Costs 310

Shipping Costs Payment Services Multi-channel Mobile Payments 310

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

RTP blog

JULY 12, 2017

In his new book: Makeover: How Mobile Flipped The Shopping Cart (And What To Do About It!) , NewStore Founder and CEO Stephan Schambach shares how the proliferation of mobile is changing retail as we know it — and how retailers must build a road map for mobile success via technology, data, loyalty programs and the brand itself.

Mobile 150

Mobile Retail Shopping Carts Technology 150

Retail TouchPoints

AUGUST 18, 2023

We might use the copy they recommend for an ad, or OK [what might seem to be an] ‘out there’ print design for a swim trunk, and our customer base sees that.” Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns.

Mobile 225

Mobile PayPal Consumer Customer Loyalty 225

Groove

JULY 23, 2020

Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. Continue reading for our software recommendations that are guaranteed to help you achieve your eCommerce goals. for customer loyalty programs.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Sailthru

SEPTEMBER 10, 2018

When it comes to mobile , there are a few key features that can set a brand’s experience apart from the rest. Today, brands must think of mobile as the great connecter between their digital channels — we all check email, browse web, and use apps from our phones — as well as the means for connecting digital and offline experiences.

Mobile 104

Mobile Marketing Multichannel Customer Loyalty 104

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

Omnichannel 242

Omnichannel Customer Loyalty B2C B2B 242

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Groove

FEBRUARY 11, 2019

Mobile Optimization. Typically, we recommend having four-email set up in your workflow. We specifically outline abandoned cart strategies in a related blog, but in general, we highly recommend this hack because it is proven to increase conversion and drive revenue. Abandoned Cart Workflows. Retargeting. Lead Capture.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

365 Retail

DECEMBER 13, 2023

Redefining the meaning of personal shopping Through intelligent data, brands now have the power to turn every shopping interaction into a meaningful and rewarding personalised experience, whether that is through recommending the perfect gift for a friend or finding the best deal for a new gadget.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

Retail TouchPoints

MAY 31, 2023

When you receive negative feedback, view it as a chance to enhance your product or service and provide a better experience for future customers. Using a Mobile App to Enhance the Shopping Experience A mobile shopping app can provide a range of benefits to a merchant, including the ability to mitigate or prevent negative reviews.

Merchant Services 232

Merchant Services Improvements Social Media Mobile 232

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. Hence, it can help drive customer loyalty to a higher retention rate. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more.

Small Business Retail 217

Small Business Retail Marketing Retail Social Media 217

Groove

JULY 2, 2019

When designing your checkout flow, make sure button sizes are mobile compatible. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. If you're interested in learning more, we recommend our related blog about eCommerce checkout best practices. Free Shipping.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Upsellit allows you to deliver timely and relevant messages to desktop and mobile users, increasing brand visibility and driving immediate action.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

NOVEMBER 18, 2021

Enhance advertising and recommendation relevancy with better targeting and search. They were initially intended to help people with mobility-related disabilities, but they have been useful for strollers, bicycles and hand trucks as well. Make loyalty programs experiential and community-oriented. Want more proof?

Consumer 247

Consumer Merchant Services Social Media Technology 247

UpSellIt

OCTOBER 31, 2022

Consumers don’t have time to look through hundreds of products to find what they’re looking for, so any lack of organization could result in a loss in revenue and customer loyalty. Personalized recommendations can act as a personal shopper online when a little help is needed.

Conversion Optimization 78

Conversion Optimization Shipping Costs Recommendation Mobile 78

Retail TouchPoints

AUGUST 23, 2023

Cameras and sensors surround a basketball court, treadmills offer visitors feedback on their performances, in-store trainers use the data to provide advice and assistants analyze results to make product recommendations. Loyalty must adjust to meet those evolving consumer expectations.

Travel 194

Travel Clothing Technology Customer Loyalty 194

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. Globally, two-thirds of consumers are browsing on their mobile phones, with a full 75% in the US and UK.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 183

eCommerce Mobile Channel Customer Loyalty 183

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Dynamic Yield informs that the English football club improved its mobile homepage conversions by 40% thanks to mobile web customization.

eCommerce 68

eCommerce Shopping Carts Customer Loyalty Recommendation 68

Sailthru

JANUARY 16, 2020

You’d have an extremely rich customer profile, combining the data of offline and online purchase frequency. Even better, you could add product recommendations to emails based on what the person has bought in the shop. Solution #1: Mobile Passes. Mobile passes can easily enhance the performance of an omnichannel loyalty program.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

GetElastic

OCTOBER 27, 2021

When comparing payment processors we recommend you ask the following questions of the vendors your evaluating: What’s your product offering? For a business looking for more out-of-the-box solutions, Square offers a straightforward point of sale system geared towards mobile devices. How many types of payment are accepted?

Payment Services 148

Payment Services Payments Merchant Services PayPal 148

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Creating personalized product recommendations.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

APRIL 26, 2022

Although consumers have historically been hesitant to share their information and preferences with brands, they’re open to doing so if they know they’ll get something valuable in return, such as a product recommendation or an exclusive offer. Zero-Party Data and the Rise of Conversational Commerce.

Customer 191

Customer Retail Information Consumer 191

RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. Additionally, B2B buyers want a website that is easy to use and mobile-friendly, with quick and easy product search and navigation.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Retail TouchPoints

SEPTEMBER 1, 2023

The company reported that it will continue to upgrade its website and mobile app with, among other features, improved search functionality and product details, customer product reviews and more customized product and styling recommendations. In-store physical and technology upgrades.

POS 211

POS Merchant Services Supplies Improvements 211

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. helps brands create programs that reward customers for leaving a review, placing an order, sharing on social and more. With a mobile-first UI, custom tier names and VIP program capabilities, Smile.io

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Log in to your Mobile Money account and click on “Chatbot” and then “Chat starters” on the top bar. Best of all you can do this in an automated way that is “personalized”.

Social Media 359

Social Media Marketing Customer Loyalty Other 359

RTP blog

NOVEMBER 19, 2018

This could be building location-based services into a mobile app to quickly locate products in-store, or by enabling chat functions seamlessly into the online experience. Solutions such as these allow you to give shoppers expert opinions when needed and recommendations in real time.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Wiser

DECEMBER 18, 2023

1: Consistent Brand Representation To ensure brand consistency across all digital platforms, it is crucial to reinforce brand recognition and foster customer loyalty. 3: High-Quality Visuals To optimize online shopping experiences and drive purchase decisions, it is highly recommended to leverage high-resolution product images.

Online Retail 139

Online Retail Information Improvements Management 139