Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 74

Social Media POS Gifts Events 74

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. Cyberattacks and network outages can disrupt operations and erode customer loyalty. A study by IBM Security found that the average cost of a data breach in 2023 was $4.24

Payment Services 241

Payment Services Retail POS Operations 241

Smile.io

MARCH 7, 2023

Bonus point events with double (double) points days One of the biggest critiques of Tim Horton’s former reward program was the lack of motivation to engage customers. While Tim Hortons’ former program did have a dedicated mobile app it had several layers of complexity that didn’t add to the customer experience.

Games 62

Games Events Mobile Social Media 62

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In a recent study, Adobe found that emails with personalized subject lines receive almost 20% higher open rates than mass emails. Yet subject lines are just the beginning.

Small Business Retail 216

Small Business Retail Marketing Retail Social Media 216

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. This generational difference appears to be driven by the loyalty benefits offered by mobile wallets, with 93% of consumers using a mobile wallet-based loyalty programme.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Retail TouchPoints

DECEMBER 8, 2020

Additionally, they can use it to help drive loyalty, trust and engagement through personalized experiences such as targeted mobile promotions and campaigns. Renewed Emphasis on Convenience Opens the Door for More Customers. COVID-19 shook customer loyalty, with 73% of U.S.

Retail 284

Retail Outdoor Information Customer Loyalty 284

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. Do your customers own smart TVs or spend a lot of time on their mobile phones? Just how can they do that?

Customer Retention 236

Customer Retention Information Customer Loyalty Mobile 236

iVend

JUNE 6, 2022

In an independent study , four out of five people described themselves as likely to choose a brand with a positive approach to environmental sustainability. Many brands, of course, have a retail strategy that embeds sustainability into their business operation and practices – but this isn’t necessarily enough to win customer loyalty.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers.   Mobile optimization — 76% of shoppers in the U.S. has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

OCTOBER 17, 2023

32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call. So encourage your customers to start calling you again. Mike Murchison is CEO of Ada , a leading AI-native customer service automation company.

Customer 240

Customer Multi-channel Channel Customer Experience 240

Sailthru

JUNE 23, 2023

Email remains one of the most effective and efficient ways to personalize a customer journey. Millennials are the first generation whose lives revolve around the near-constant use of their mobile phones. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Consumers’ shopping habits are clearly not waning; they’re simply evolving.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Kissmetrics

SEPTEMBER 17, 2021

People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram. Log in to your Mobile Money account and click on “Chatbot” and then “Chat starters” on the top bar. Send social proof a few days later, such as a case study or short review.

Social Media 359

Social Media Marketing Customer Loyalty Other 359

RTP blog

JANUARY 26, 2018

Starbucks’ response was to heavily promote monthly double-point days (for customers to earn rewards quicker), and they added other specials, including a chance to win free Starbucks for life. Its biggest hit, however, was its Mobile Order & Pay app, a time-saver that enables loyalty members to order ahead and pick up in-store.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 288

Retail Customer Data Customer Experience Social Media 288

Kibo

DECEMBER 14, 2021

Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices. They also think it is easier and more convenient to research by themselves or message customer support than going to a brick-and-mortar store and asking salespeople for help.

Social Media 62

Social Media Retail Mobile Omnichannel 62

RTP blog

AUGUST 23, 2019

BOPIS: Buy Online Now, Enjoy Today Mobile, of course, is where the majority of retail customer journeys start — but not necessarily where they end. About 25% of people that start their shopping journey on the web or mobile app finish up by visiting a store. Facilitate an easy and memorable pickup. Simplified returns processes.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 212

Payments Payment Services Customer Experience Social Media 212

Wiser

NOVEMBER 6, 2023

When customers have all the information they need at their fingertips with just a few clicks, including detailed product descriptions, high-resolution images, and customer reviews reduces uncertainty and builds trust. This not only boosts immediate sales but also fosters customer loyalty and promotes repeat business.

Payment Services 78

Payment Services eCommerce Retail Games 78

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

RTP blog

APRIL 9, 2018

While they were one of the pioneers of omnichannel strategies by providing in-store pickups and returns, their recent investments are a deliberate move to better blend digital and physical channels by seamlessly collaborating with consumers over the channels they prefer most — in this case, via mobile, in-store and online.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

iVend

DECEMBER 13, 2022

Statista tells us that 88% + of shoppers use vouchers and discount codes, and 68% of shoppers say that promotions increase their loyalty §§. In fact promotions literally have a ‘feel-good factor’, with a study showing that recipients of a voucher had a 38% ++ increase in their oxytocin levels!

Gifts 95

Gifts Retail Technology Social Media 95

Kissmetrics

OCTOBER 29, 2020

Winning marketers study their audience. Almost 60 percent of the elite marketers featured in their study conduct audience research once or more per month. Look for customer objections, technology issues, complaints, reputation issues, any problem that customers felt were deal breakers.

Marketing 363

Marketing Document Channel Social Media 363

Smile.io

OCTOBER 18, 2019

Indigo’s customers were forced to join both the iRewards program and plum rewards in order to take advantage of both the discount and points program. After years of listening to customers’ frustration, Indigo mobilized the feedback into the creation of the plum PLUS program. GET THE FREE GUIDE.

Books 36

Books Shipping Costs Subscription Shipping 36

UpSellIt

AUGUST 23, 2023

It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer. Personalized Push Notifications Push notifications deliver customized messages that resonate with individual preferences and interests of your shoppers.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Ecommerce Platforms

SEPTEMBER 1, 2022

Ease of use: With a convenient backend and a small learning curve, you won’t need to spend long studying Square. Support: Customer support isn’t always as predictable as it should be. Mobility: A range of small hardware options and app functionality will make Toast ideal for portability in a modern world.

POS 197

POS Payment Services lightspeed Payments 197

365 Retail

JUNE 1, 2023

High street retailers have recently faced increasing competition from online outlets such as ASOS, Boohoo and Pretty Little Thing, forcing brick-and-mortar brands to innovate and diversify to maintain customer loyalty and satisfaction.

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52

FastSpring

DECEMBER 18, 2020

Instead, studies show that 73% of today’s B2B buyers are millennials who are involved in the decision making process at a company. The changes mean a CEO can make a purchase using their mobile phone while waiting in an airport, which was impossible to do even a decade ago. Social proof such as testimonials and customer stories.

B2B 148

B2B eCommerce Payment Services SEO 148

Sailthru

NOVEMBER 15, 2022

For example, The Frye Company links to a privacy policy written in simple language from the page it uses to capture mobile phone numbers. Another option is to send the link to customers’ phones as part of the opt-in message, so they’ll know all the terms before joining. Studies show that an SMS opt-out rate of over 2.2%

Marketing 78

Marketing Shipping Costs Mobile Channel 78

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 79

Payment Services Shopping Carts eCommerce Mobile 79

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78