365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment 258

Fulfillment Omnichannel Apparel Order Fulfillment 258

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. An omnichannel future based on experientialism.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 243

Shipping Costs Customer Experience Supplies Improvements 243

Smile.io

NOVEMBER 17, 2022

Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers. Driving customer loyalty is essential for growth and stability in ecommerce. How to build loyalty on Small Business Saturday Implement a loyalty program.

Small Business Retail 81

Small Business Retail Social Media Omnichannel Customer Loyalty 81

lateshipment

OCTOBER 12, 2023

Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4. Offer multiple Shipping options Shipping is the last element which your customer considers before clicking that buy button.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Capabilities like BOPIS (buy online and pick up in-store) and SFS (ship from store) are no longer nice-to-haves. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Loyalty Shifts to Value. For example, store associates should get measured on fulfillment metrics if they are picking and shipping. 5: Retailers will Test NFT Drops.

Shipping Costs 284

Shipping Costs Gifts Fulfillment Consumer 284

ESW

JUNE 1, 2023

They selected ESW because of the company’s experience in localization in over 200 markets, its speed to market capability, and the bespoke capabilities ESW was able to provide for the company, such as a ‘ship from store’ solution.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Optimizely

AUGUST 23, 2018

The ecommerce behemoth’s vast product range, easy shipping options, convenience, and speed mean that it has a stronghold on the ecommerce market. While you should still be selling on Amazon, you can compete in your own way by offering a better customer experience across multiple channels. But it’s no longer the only game in town.

Omnichannel 199

Omnichannel Merchant Services Shipping Costs Customer Loyalty 199

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. After all, it’s better to advertise fewer products than harm customer loyalty by telling someone the item they ordered isn’t actually available. Salesforce expects U.S. Let the countdown begin….

Merchant Services 314

Merchant Services Payment Services X-cart Supplies 314

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more. Sure refunds are great.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. .

Supplies 298

Supplies Shipping Costs Customer Loyalty Technology 298

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 235

Shipping Costs Omnichannel Customer Retention Retail 235

Retail TouchPoints

JUNE 4, 2020

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.

Shipping Costs 234

Shipping Costs eCommerce Retail eCommerce Software 234

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Custom printed receipts with all of your own branding. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Discount codes and digital receipts, as well as refund options. Exchange processing.

POS 180

POS Shopify Payment Services Shipping Costs 180

Optimizely

AUGUST 9, 2018

More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Omnichannel is Still Tough to Achieve. Unfortunately, omnichannel remains a struggle for many B2C brands. Think you’re ready for omnichannel?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Korona

FEBRUARY 9, 2023

Use Product Returns to Your Advantage And Offer Free Shipping Another way to improve your retail store’s performance is to implement lenient return policies. Free shipping leads to more orders. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. For example, if you spend more than $130 , we ship your order in a cardboard oven box and there are fake cockroaches hidden inside.

Retail 240

Retail Social Media Customer Loyalty Travel 240

Retail TouchPoints

SEPTEMBER 11, 2020

However, in the case of delayed shipments or other potential issues that are out of your control, having a reliable support solution in place to appease customers is vital to maintaining a positive reputation. This control ideally positions brands to encourage long-lasting customer loyalty. Store Fulfillment Is A Lifeline.

eCommerce 196

eCommerce Operations Fulfillment Customer Loyalty 196

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

RTP blog

AUGUST 23, 2019

Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. A Main Street presence is essential for specific retail categories, where visiting a local store to see, touch and feel is an important part of the customer journey and buying experience. Simplified returns processes.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. For example, shipping products back in certain cases costs more than a retailer could recoup through vendor credits, liquidation or resale.

Shipping Costs 330

Shipping Costs eCommerce Merchant Services Retail 330

Omnisend

JULY 8, 2021

Carbon emissions result from shipping orders, manufacturing the products and packaging; it all adds up and contributes to climate change. Many are opting to shop online from businesses that provide sustainable packaging, products, and shipping. Increase Customer Loyalty. Reduce Shipping Times.

Shipping Costs 158

Shipping Costs eCommerce Shipping Clothing 158

Omnisend

APRIL 15, 2021

Also, we will give you three examples of successful loyalty programs to get inspiration. 5 Tips for Building a Successful Loyalty Program. Develop an omnichannel loyalty program. Additionally, the RedCard gives extra perks such as exclusive offers, free two-day shipping, and an extra 30 days to return or exchange items.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Kissmetrics

NOVEMBER 25, 2020

You’re experiencing it every day, from marketing and communication to fulfillment and shipping, not to mention all the follow-up. As customers make package tracking a priority, businesses need to know where packages are for customer service and quality assurance purposes. And everything else in between.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. An omnichannel strategy means email and SMS keep your communications in one place.

Merchant Services 74

Merchant Services Marketing Payment Services Omnichannel 74

Smile.io

JULY 25, 2023

Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events. Take some inspiration from two brands that are effectively connecting their online and IRL loyalty programs.

eCommerce 60

eCommerce Jewelry Omnichannel Social Media 60

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

FEBRUARY 18, 2021

An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. Should they decide to move forward, they also should think about the role that appointments play in the omnichannel journey.

Retail 285

Retail Beauty and Health Books Omnichannel 285

Smile.io

APRIL 15, 2024

  PetSmart shows its commitment to fostering true brand loyalty once again by retroactively applying customers’ spending to their VIP status.  That is, ensuring customers can leverage the loyalty program online and in-store. A connected omnichannel loyalty experience that works in-store and online.   

Social Media 74

Social Media POS Gifts Events 74

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In a recent earnings call, Walmart CFO John Rainey said that Sam’s Club e-commerce sales grew 21% year over year, which he attributed to curbside pickup and ship-to-home sales.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130