Groove

FEBRUARY 27, 2019

Although many online retailers consider factors like checkout page design, some overlook customer accounts and guest checkout during the purchase process. Not only does this encourage repeat customers, but it also encourages customers to make an account. After all, it's where you seal the deal and make the sale.

Customer 253

Customer BigCommerce Information Customer Loyalty 253

Korona

JULY 2, 2021

Let customers test products virtually. One of the strongest factors driving customer loyalty is personalization. It means involving the individual customer as best you can by making them feel valued and not as just another number. Use a system that recognizes previously viewed items and showcase recommendations.

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

Wiser

DECEMBER 18, 2023

Understanding Digital Share of Shelf DSOS is a pivotal metric for digital merchandising that quantifies a brand’s presence on online retail platforms. In the online world, it’s not about physical space, but rather visibility on search results, category pages, and promotional spaces.

Online Retail 139

Online Retail Information Improvements Management 139

UpSellIt

OCTOBER 31, 2022

Online stores can easily feel overwhelming to shoppers if not organized properly. Consumers don’t have time to look through hundreds of products to find what they’re looking for, so any lack of organization could result in a loss in revenue and customer loyalty.

Conversion Optimization 78

Conversion Optimization Shipping Costs Recommendation Mobile 78

Groove

JULY 19, 2019

Considering an eCommerce loyalty program app? As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. Additionally, loyal customers spend up to 67% more than new customers.

Recommendation 270

Recommendation eCommerce Customer Loyalty Customer Retention 270

Retail TouchPoints

MARCH 14, 2023

Retailers Should Strive to Get Returns Back on the Shelf While the return rate for digital retailers has risen and fallen in the two decades since the channel gained prominence, it has always hovered around the 20% mark, according to Kieboom. Personalizing to your customer base is something that we recommend.”

Shipping Costs 240

Shipping Costs Retail Fulfillment Channel 240

Retail TouchPoints

JUNE 3, 2021

While privacy advocates are happy, the threat to online retailers is an erosion of revenue and customer loyalty if they miss the mark in replacing ad tracking. Retailers have to earnestly find new ways to engage visitors using the data they have and reduce their reliance on third-party data.

Marketing 175

Marketing White Paper Social Media Mobile 175

GetElastic

APRIL 17, 2019

Online retailers face an uphill battle in securing new customers. Many of these websites serve market niches – meaning it’s becoming increasingly difficult for general ecommerce sites to maintain market share against specialized retailers. More than one hundred thousand websites launch every day.

eCommerce 129

eCommerce Arts Reference Customer Loyalty 129

Omnisend

OCTOBER 4, 2023

But savvy online retailers know the truth. Cancellation confirmation messages present a golden opportunity to reconnect with customers. It can also increase the chances of your clients buying from you again or recommending you to others. As such, they aid in compliance and record-keeping for both customers and businesses.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Kibo

MAY 1, 2021

The unprecedented level of relevance for each customer translates into significant revenue boosts and improved customer loyalty, which is why individualization has become the pinnacle to which many brands aspire. Individualization vs. Personalization in Marketing. Individualized Personalization Example.

Marketing 62

Marketing Customer Experience Definition Customer Loyalty 62

lateshipment

MAY 26, 2022

This lack of effort by brands in the post-purchase leads to a big post-purchase gap coupled with carrier errors, customer anxiety, complicated delivery, and returns experiences. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business). Drive repeat sales with product recommendations.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

ROI Revolution

MARCH 12, 2020

Many major in-person events are being postponed, canceled, or virtualized after the Centers for Disease Control and Prevention recommended that all businesses cancel non-essential company travel. This recommendation is being taken seriously. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

Omnisend

JANUARY 8, 2024

Their loyalty makes them more likely to: Share your brand’s products with their friends and family Engage positively with your brand on social media Leave positive reviews These recommendations show potential customers your brand consistently delivers value and a positive experience. There’s no one-size-fits-all rate.

Customer 88

Customer Customer Retention Social Media X-cart 88

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Wiser

NOVEMBER 6, 2023

For brands whose products are sold through third-party online retailers, maintaining control over how their products are advertised can be challenging. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78

365 Retail

NOVEMBER 14, 2022

Upselling is a little like bundling and can also help increase your average order value while fulfilling the needs of your customer. Make sure your website always recommends related products to your customer to pique their interest and satisfy their shopping experience. Driving customer loyalty through flexibility.

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

BigCommerce

AUGUST 17, 2018

If you’ve got a wide selection of products to choose from in your brick-and-mortar store, we recommend narrowing your inventory down to approximately 100 of the best-selling items for your online marketplace. “We The last thing your customers want is to watch their total cost skyrocket at the end of checkout.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Wiser

JANUARY 18, 2019

Both in-store and online retail is constantly changing as new trends and technologies are introduced to the market. It can be difficult to keep up with these trends and customer demands. Take a look at what customers are expecting from brands this year. Take a look at what customers are expecting from brands this year.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Omnisend

OCTOBER 4, 2023

But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. It can also increase the chances of your clients buying from you again or recommending you to others. As such, they aid in compliance and record-keeping for both customers and businesses.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Optimizely

JULY 31, 2018

Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. But it all starts with a great customer experience. In this episode, find out why the first 100 days of the customer relationship are the most crucial. The Unofficial Shopify Podcast.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine. Dare to be more digital in-store.

Customer 81

Customer Retail Live Chat eCommerce 81

Ecommerce Platforms

OCTOBER 4, 2022

Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Small businesses, dropshippers, B2B brands, and online retailers will all find features that cater to their needs. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Lemonstand

JANUARY 3, 2019

Offers are a great tool to increase conversions, foster eCommerce customer loyalty and drive long-term business value. Today I’ll share some concepts and offers that can be used by online retailers to drive eCommerce customer loyalty. In short, it pays to harvest eCommerce customer loyalty.

Customer Loyalty 72

Customer Loyalty eCommerce Customer Shipping Costs 72

Kibo

DECEMBER 14, 2021

They are budget-conscious risk avoiders who rely heavily on recommendations. Merchants are shifting toward a fast and efficient customer digital shipping experience to meet the demands of the millennial shopper. In other words, digital retail has simply become an extension of the real world. A New Focus on Values.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Groove

JULY 31, 2023

The tool we most commonly recommend to our clients to reach these goals is Klaviyo , although there a various others available. The benefits of automations to you as an online retailer include improving customer engagement, promoting customer loyalty, keeping your brand top of mind and increasing customer lifetime value (CLV).

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Korona

JUNE 8, 2022

A traditional retail store can use virtual try-ons to test demand for specific items, allowing them to implement more thoughtful manufacturing processes and strengthen their sustainability efforts. This allows customers to save their favorite products and recommendations on their cloud-based profiles.

Technology 52

Technology Payment Services Payments Retail 52

Wiser

JUNE 26, 2018

Your brick-and-mortar location will get the product to your customer faster than it would for them to order the same product from a second-hand, online source. They will be grateful for the time you saved them, which will increase your customer loyalty. Engage customers with social media tactics. .

Retail 105

Retail Shipping Costs Social Media Omnichannel 105

ChannelAdvisor

JULY 3, 2017

The Future of Online Retail. Portas has a clear vision of future online retail: The high street will be social hubs, with smaller businesses coming back and a social conscience returning. In Portas’s own words, ‘online will be about social groups, and there will be a seamless transition from store to online.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

SellBrite

OCTOBER 16, 2019

trillion worldwide with online merchants so far in 2019, and B2C ecommerce — or business-to-consumer electronic commerce — sales are only expected to increase in coming years. Finally, more people inside organizations are empowered to make product recommendations and purchases — and it’s often coming from the bottom up.

B2B 90

B2B eCommerce B2C Merchant Services 90

eCommerce CEO

DECEMBER 7, 2018

These affiliates get paid a commission when a visitor they send to an online retailer makes a purchase. Affiliate-related spending accounts for 16 percent of all online orders. Nearly 95 percent of shoppers read online reviews before making a purchase. Benefits of affiliate marketing. Image Source: scrubdaddy.com.

eCommerce 59

eCommerce Marketing Payments Social Media 59

Korona

AUGUST 31, 2022

Check out the following resources below to learn more about eCommerce and online marketing: eCommerce Pricing Strategies: The Ultimate Guide For Any eCommerce Retailer. How to Grow eCommerce Customer Loyalty: 7 Tips for Online Stores. How to Prevent Data Breaches: A Guide For eCommerce Retailers.

Online Retail 52

Online Retail Retail Accessories eCommerce 52

Prisync

AUGUST 9, 2018

This makes it more difficult for online retailers to compete, however, it’s not impossible. You can do this through recommendations for other similar products on your product pages, or perhaps showcase new, exciting products on social media. It saves them not only time but the hassle of trying to shop in a crowded store.

eCommerce 42

eCommerce Shipping Costs Shipping Social Media 42

BigCommerce

MARCH 23, 2017

With Google continuing to lead the industry in web (and paid) search, and Facebook continuing its powerhouse status as first-party data collector –– these two tech giants offer online businesses visibility and targeting that’s unparalleled elsewhere on the web. How Google Recommends You Optimize Your AdWords Campaigns.

PPC 408

PPC BigCommerce Recommendation Apparel 408

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. Besides giving you control over inventory and the customer experience, the DIY approach can make you more competitive. Protect against product cannibalization Recommend replenishment orders based on true market demand.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Ecommerce personalization examples include: Product recommendations based on browsing and purchase history.

eCommerce 109

eCommerce Recommendation Accessories Customer Loyalty 109

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to third-party shipping carriers/partners, who may not share the same level of commitment towards ensuring a delightful and frictionless delivery experience.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to a third-party shipping carrier, who may not share the same level of commitment to a cohesive customer experience. It Really Means to Your Business).

Improvements 130

Improvements Customer Shipping Costs Payment Services 130