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The Limited Role of AI in Ecommerce

Retail TouchPoints

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

eCommerce 264
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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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How to Keep Customers Coming Back to Your eCommerce Website

lateshipment

The average conversion rate of eCommerce websites is 2.86%. Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? Yes, that’s a shockingly low amount of people buying at the first try.

Customer 237
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How We Enabled Dippin' Dots To Sell Ice Cream Online With BigCommerce

Groove

Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. The Dippin’ Dots team wanted to ensure that this identity transferred 1:1 to their new eCommerce experience.

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The Real Impact of Late Deliveries & How to Handle Them

lateshipment

You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. Customer Acquisition Cost (CAC): Are You Spending Too Much on Acquiring Customers?

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How to Make Sense of the Complex Modern Grocery Retail Landscape 

Retail TouchPoints

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Retail 260
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The Real Cost of Late Deliveries & How to Deal with Them

lateshipment

You would most certainly not accept excuses like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Since the onus is now on you provide a great post-purchase experience, you end up spending up to 20% more on shipping costs than you should.