Retail TouchPoints

JULY 15, 2022

From leisure and sportswear to gifts and jewelry, the chances are you’ve bought a product from a small business over the last couple of years — whether it be a digitally native startup, a one-person band working from their kitchen table or a small independent store selling online around the world.

Small Business Retail 252

Small Business Retail Social Media Retail Leisure 252

ecomdash

APRIL 23, 2019

Value-based Programs — Typical for ethically conscious brands or brands partner with charities, value-based programs take action when customers spend a certain amount. Advertise Loyalty Program Advantages to New Customers. They can be just as attractive to new customers as a way to show that you care about your shoppers.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

lateshipment

NOVEMBER 26, 2023

It covers impulse buyers — who make unplanned purchases motivated by emotional triggers such as peer pressure or “FOMO” from the holiday trends, gift givers — who are purchasing products for others, early bird or last-minute shoppers, and shoppers of different demographics (age, gender, spend threshold, etc). Why Focus on Customer Retention?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

AUGUST 25, 2023

Program highlight: gamification at every stage As the creator of some of the most iconic video games of all time like Mario Kart, Zelda, Minecraft, and more, Nintendo has turned its customer loyalty program into an exciting game of its own. But every once in a while, a new game is invented that disrupts the game (literally).

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77

Smile.io

JANUARY 10, 2022

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for your customers. What do you say, ready to roll?

Hobbies 76

Hobbies eCommerce Books Arts 76

Korona

NOVEMBER 30, 2022

Leverage gift cards in your year-end promotions. Offer customers free shipping as a seasonal promotion. When you have a strong referral marketing program, you enable your existing customers to attract new buyers to your brand. This significantly reduces the expense of acquiring new customers and increases customer retention.

Shipping Costs 52

Shipping Costs Marketing PPC Gifts 52

Kissmetrics

MAY 24, 2018

You should start by coming up with a game plan. Create a game plan before you respond to negativity. However you choose to embrace negative reviews, you need to come up with a game plan before you say anything back to your customers. But customers expect businesses to respond to their reviews quickly. Don’t panic.

Games 230

Games Improvements Social Media Customer 230

lateshipment

AUGUST 13, 2021

The holiday season is right around the corner, and apart from candied days, happy moments, lots of festive food, and there’s a high demand for gifts. This shows how holiday season purchases still hold immense value despite the pandemic and can be a game-changer for your dropshipping store.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

ROI Revolution

OCTOBER 7, 2022

Understanding how customers behave during the holidays can help you as you improve your ongoing customer retention strategy. The prize wheel game also helped to keep visitors on the site for longer with an 8% decrease in bounce rates for participants. Consistent Messaging. 2022 Holiday Ecommerce Trends.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. In fact, 53% of shoppers say that they are interested in using game mechanics in rewards programs.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. In fact, 53% of shoppers say that they are interested in using game mechanics in rewards programs.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Exciting and surprising products sent to customers. Great options for gifts.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Lemonstand

JUNE 22, 2017

While designing our newest free eCommerce theme, we focused on upping the design game (read: making it look B-E-A-UTIFUL) and using tactics that will turn your site into a conversion magnet. Include all product extra’s on the product page so customers know exactly what they are purchasing before they enter the checkout.

eCommerce 80

eCommerce Multi-channel Shopping Carts Customer Retention 80

Ecommerce Platforms

JUNE 20, 2022

It could lead to some customers trying to game the system, where they sign up for a subscription to obtain a quick deal but cancel before the next subscription payment is required. Stores must now collect more customer data, which could lead to defunct payment methods in the future. Spend More Time on Customer Retention.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Ecommerce Platforms

JANUARY 22, 2023

Every player in the game demands a cut, so that means someone has to pay the multiple banks, credit card companies, and payment processor to make it all happen. There’s also the benefit of driving customer retention and satisfaction by generating embedded quotes within emails and your website. Yet, it all comes at a cost.

Payment Services 104

Payment Services Merchant Services Payments ACH 104

Smile.io

SEPTEMBER 2, 2021

REL is also crushing the game by awarding rewards that reflect their brand culture. They’ve carefully crafted a rewards menu that their customers actually value, ensuring their customers have access to the gear and supplements they need to be competing at the highest level.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

BigCommerce

FEBRUARY 23, 2018

Some common mistakes include: Making the customers manually redeem points. Offering rewards that are difficult to use such as coupons or gift certificates. Avoid these mistakes by making it easy for your customers to earn, redeem and use their rewards. Measuring the Effectiveness of Your Customer Loyalty Program.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

RETAIL MANAGEMENT SOFTWARE

DECEMBER 8, 2021

Building a loyal customer base is crucial to thrive or even survive in the footwear business. While marketing and consumer management professionals seem to agree that there is no magic formula for customer retention, experts believe there are a few retail business tips that shoe brands and retailers may use to keep their customers loyal.

Merchant Services 52

Merchant Services POS Gifts Customer Retention 52

eCommerceFuel

DECEMBER 16, 2016

So if you do really care about your brand and you’d never wanna have your brand associated with a percent-off discount, then for you, maybe promotion means something a little extra like added gift with purchase or access to improved service or free shipping or something like that. So are you game for going through with this?

Shipping Costs 38

Shipping Costs eCommerce Marketing Gifts 38

Smile.io

OCTOBER 30, 2023

But whatever you choose, the ultimate goal is always to improve customer retention.    💡 "The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following." " - Smile.io

Shopify 72

Shopify Merchant Services POS Omnichannel 72

eCommerceFuel

JULY 1, 2020

Customer loyalty programs are one of the most effective ways to boost customer retention. And according to Bain and Co, a 5% increase in customer retention can result in a 75% increase in revenue. For Bumblebee Linens, while only 12% of my customers are repeat, they make up over 36% of my revenues.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58

Smile.io

JANUARY 17, 2023

In an industry where customers make frequent purchases and have tons of options to choose from, rewarding them motivates them to come back to your store over competitors. How to Build a Loyalty Program in the Cosmetics Industry High margins and repeat purchases means the beauty industry is primed for success from a customer loyalty program.

Customer Loyalty 61

Customer Loyalty Customer Subscription Omnichannel 61

Smile.io

JULY 9, 2020

And also a lot of mechanisms in terms of customer retention, their customer experience, even the way that you communicate to your customers is drastically different in an e-commerce ecosystem. Number one is the customer retention rate. Number one, is this app called Gift Wrap Plus. cents applicator.

eCommerce 46

eCommerce Shopify Merchant Services Gifts 46

Ecommerce Platforms

NOVEMBER 11, 2019

The fact is, about 73% of loyalty programs use this system to engage their customers at a more engrossing level. . For quite a while now, they’ve given loyalty gifts to prime members who shop regularly. Here, a returning customer fetches the set forth perks anytime they refer a new buyer to your retail store.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Lemonstand

JUNE 21, 2018

And while staying in touch with your customers might seem like a no-brainer, merchants have to be mindful of what that communication looks like. Anywhere ranging from monthly to weekly is fair game depending on your industry, yet you don’t want to run the risk of being labeled as a spammer in the process. Rewards and Loyalty Programs.

eCommerce 46

eCommerce Shipping Costs Customer Merchant Services 46

Omnisend

DECEMBER 5, 2023

Start free 10 dropshipping marketing strategies for 2024 Having the right game plan is key when figuring out how to market your dropshipping store. Focus on customer retention Customer retention helps reduce acquisition costs, increase customer lifetime value, and boost profitability.

Marketing 78

Marketing Social Media SEO Customer Retention 78

ROI Revolution

MARCH 2, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

DECEMBER 3, 2020

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

JANUARY 5, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

AUGUST 5, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

With significant supply chain concerns, consumers started shopping for holiday gifts earlier than ever. 25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

25% of consumers are stressed about their ability to afford gifts this year, with 30% of consumers saying they’ll spend less this year due to the current state of the US economy as a result of the pandemic response. Toys & games. Toys & games. COVID-19 industry updates: automotive, apparel, & gaming.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JANUARY 5, 2022

Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors. With significant supply chain concerns, consumers started shopping for holiday gifts earlier than ever. Toys & games. Toys & games.

eCommerce 78

eCommerce Social Media Payments Payment Services 78