Retail TouchPoints

MAY 8, 2024

Platforms such as social media and search engines are continually refining their advertising algorithms and targeting options, making paid traffic a more appealing option for businesses seeking precise audience segmentation. Mobile delivered 77% of traffic, but only 56% of revenue. Pitié: Visits have never been so valuable.

Merchant Services 233

Merchant Services eCommerce Channel Mobile 233

Retail TouchPoints

JANUARY 31, 2024

Between best-in-class customer service at its cafes in Atlanta and Savannah, Ga., and affable storytelling and education through its digital channels like social media and email, PERC opened the doors to be able to communicate with its most faithful fans in a more direct and personal way. “If

Marketing 260

Marketing Customer Retention Shopify Social Media 260

Retail TouchPoints

AUGUST 15, 2022

However, there are a lot of variances in respondents’ data collection practices: 65% have access to purchase history, broken down by items and basket content and 45% collect customer service data such as complaints, product returns and reviews. Inflation and the threat of a recession are bringing discounts to the forefront.

Customer Loyalty 227

Customer Loyalty Customer Retail Shipping Costs 227

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

365 Retail

JANUARY 29, 2024

Retailers should leverage similar advancements, such as augmented reality, mobile apps, and personalized recommendations, to enhance the in-store shopping experience. Websites can be a showcase for the offline work and services you provide – and social media can be used to market that experience yet further.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

Retail TouchPoints

MARCH 25, 2024

Planned topics include: Tangible use cases for artificial intelligence (AI); Content marketing strategies that drive awareness and build trust; The evolution of contextual commerce through connected TV (CTV), retail media and other emerging channels.

Retail 239

Retail Article Omnichannel Customer Experience 239

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted. Personalization in the data mining age.

Consumer 94

Consumer Retail Social Media Payment Services 94

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. A big driver of this connectivity is the mobile device. You want to customer service the heck out of your customers. “If

Payments 248

Payments Payment Services Customer Experience Social Media 248

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. That, at the end of the day, is the key to success for any business.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

BigCommerce

AUGUST 8, 2017

Social media advertising. With social media advertising, you can have consistent sales coming in from the first day your website is live. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Omnisend

APRIL 26, 2021

IKEA’s Place App uses augmented reality to help customers visualize a product in their homes. With 73% of users reporting either high or very high satisfaction with mobile Augmented Reality experiences, and its use boosting conversion by 40% , it’s clear that AR is here to stay. Social Commerce. Use Social Media and Paid Ads.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Ecommerce Platforms

AUGUST 29, 2022

Ideal for creating a range of loyalty rewards for customers, Growave is a fantastic tool for customer retention and boosting order value. For instance, you can reward customers when they refer customers to you, or just give points to repeat buyers. Excellent wish list function for repeat customers.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Gabrielle Policella 5.

Customer Retention 85

Customer Retention Blog Customer Experience Jewelry 85

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Hit Your Target with Smart Social Ad Campaigns. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RetailMinded

MAY 16, 2023

This can include anything from e-commerce sites to social media platforms. Mobile Commerce M-Commerce, short for mobile commerce, is a variation of eCommerce that considers monetary transactions conducted over mobile devices. With m-commerce, customers can shop at any time, anywhere.

Payment Services 52

Payment Services eCommerce Payments Live Chat 52

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

SEPTEMBER 8, 2020

Statista says 52 percent of global internet traffic is mobile. A third of all mobile searches on Google are local. Microsoft says the same thing — 53 percent of mobile searches on Bing have local intent. . Then we see data showing that local searches are growing 50 percent faster than mobile search. and local SEO.

SEO 271

SEO Multi-channel Mobile B2B 271

Korona

SEPTEMBER 7, 2022

Focus on your customers. Analyze your social media and website. Focus On Your Customers . For a company to be successful, it must ensure that it is customer-centric , which means that it understands the needs of its current customer base and is working to reach a new one. Table of Contents.

Small Business Retail 52

Small Business Retail Payment Services Management Payments 52

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

The emergence of the internet and mobile devices has empowered customers with swift and effortless access to extensive information. Consequently, this shift has reshaped the dynamics of power between brands and consumers, granting customers an unprecedented array of choices.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Korona

OCTOBER 12, 2022

In this article, we’ll walk through the best strategies for building customer loyalty for your liquor stores and discuss how a loyalty program integrates with a POS system. Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

In this article, we’ll walk through the best strategies for building customer loyalty for your liquor stores and discuss how a loyalty program integrates with a POS system. Building customer loyalty with in-store promotions. Mobile marketing strategies to grow consumer loyalty. Table of contents.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

MagentoBrain

APRIL 11, 2023

Customer Service - We analyzed stores that provide exceptional customer service and support, which is crucial for customer retention and loyalty. Product Quality - We considered stores that offer high-quality products that meet customer expectations, which helps build trust and credibility.

Shopify 52

Shopify Beauty and Health Social Media Food and Beverages 52

Smile.io

FEBRUARY 18, 2020

So you’ve thought about customer acquisition strategies before, and maybe you’ve even paid for ads to acquire new customers. You’ve probably also heard of customer retention and thought of ways you can encourage repeat shoppers. 92% of US companies use social media marketing , and you should be too.

Customer 46

Customer Customer Retention Social Media Gifts 46

Smile.io

MAY 4, 2022

This makes your store easily scannable for a customer and is aesthetically pleasing. Optimize your mobile view. With more than half of ecommerce sales coming from mobile devices, you can’t afford to only focus on desktop view. More importantly, it won’t leave a bad impression with your customers.

eCommerce Marketing 74

eCommerce Marketing eCommerce Marketing Customer Retention 74

Kissmetrics

MARCH 22, 2018

In automating this process, they can quickly swap out a gift that isn’t garnering excitement and track orders so customers don’t receive the same gift twice. Using Data To Improve Customer Experience. One team hyper-focused on building a community and showing their customers they’re much more than a shoe brand is Freda Salvador.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

retailnext

SEPTEMBER 26, 2019

Whether you’re just starting or looking to improve your sales, here are some foolproof strategies to get more cash going into your register: Connect with consumers via social media. You know it – social media is your partner in-store and online selling. It’s the best way to let them like and trust you.

Marketing 52

Marketing Social Media Retail Customer Retention 52

AcquireConvert

DECEMBER 15, 2020

Hal Koss writes for BuiltIn.com : “Social commerce is the online overlap of shopping and community. It often takes the form of commerce based interactions on social media platforms or group experiences in e-commerce websites.”. Social commerce turns social media into a market landscape for advertising and online shopping.

Shopify 66

Shopify Merchant Services eCommerce Social Media 66

RTP blog

JUNE 26, 2017

Consider the role of predictive analytics in these five areas: Customer Retention and Engagement — Leverage mass personalization by looking at customers’ purchase history to keep them engaged with the brand and coming back for more.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

RetailMinded

APRIL 20, 2023

Moreover, well-trained employees are more adept at handling diverse customer situations, leading to higher customer retention rates and increased sales. Optimize Your Store Layout A well-optimized layout enhances the shopping experience, increasing sales and customer satisfaction.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

SellBrite

SEPTEMBER 27, 2017

For instance, this data can help you pick the best social media channels to advertise on or help you decide whether your ads should be mobile-friendly. What are their favorite social media channels? Under the mobile tab, you can also view the devices your visitors used to access your site.

eCommerce 125

eCommerce Customer Social Media Information 125

Smile.io

AUGUST 25, 2023

Community members can earn points for completing a variety of different actions, including signing up in the first place, completing a purchase, or following on social media. Best loyalty programs in the Food & Drink industry Starbucks Rewards The Starbucks Rewards program is available through its mobile app.

Customer Loyalty 77

Customer Loyalty Beauty and Health Customer Food and Beverages 77