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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

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Last Mile Delivery: Untangle Complexity to Delight Global Shoppers

ESW

Customer Experience and Revenue Implications The impact of last mile logistics on customer experience is a critical factor for retailers. A successful last mile strategy can significantly enhance customer satisfaction, leading to positive brand perception and increased customer retention.

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How To Optimize Your Retail Logistics Strategy 

RetailMinded

Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers. It also directly affects the experiences of the consumers because transport delays can cause inconvenience, which impacts customer retention.

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How Technology Fuels Customer Experience and Brand Value

Retail TouchPoints

This may be to the store closest to the customer or a distribution center with the largest volume of products. The ability to intelligently route orders results in more positive post-purchase experiences as customers get their orders fulfilled accurately and fast. Let Technology Be Your Secret Weapon.

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7 Biggest Traps That Ecommerce Platforms Don’t Tell Retailers

Retail TouchPoints

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process. Not Prioritizing SEO.

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Why Now is the Time to Invest in Retail Automation for the Future

Retail TouchPoints

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time.

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