Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever.

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Retail Games Leisure Multi-channel 307

Groove

JANUARY 30, 2019

However, brands can have free rein to design a program that meets their specific customer and business needs. Who is the Right Fit for a Customer Loyalty Program? Retailers Who Generate Consistent Orders. eCommerce loyalty programs work best when your customers already purchase at regular intervals.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 61

Customer Retention Customer Customer Loyalty Merchant Services 61

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 285

Customer Retention Fulfillment Mobile Customer Experience 285

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A crucial part of that positive CX is providing service in a customer’s native language.

Retail 307

Retail Customer Experience Customer Retention Technology 307

Retail TouchPoints

JANUARY 18, 2024

The company has signed a letter of intent to open its first retail store, which will be an outlet location, although details of where the store would be located were not shared. We believe the best performing retail brands will have three legs to their growth story: wholesale , ecommerce and retail stores. “We million annually.

Retail 245

Retail Customer Retention eCommerce Channel 245

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Fulfillment Shipping Costs Omnichannel Retail 281

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

Customer Retention 241

Customer Retention Customer Social Media Customer Loyalty 241

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 260

Shipping Costs Payment Services Banking Retail 260

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

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Retail Article Omnichannel Customer Experience 232

Retail TouchPoints

FEBRUARY 7, 2024

Other clothing brands also are tapping into this technology, creating AR experiences where consumers can “try on” outfits, while retailers such as Amazon and IKEA have built-in AR features that show what a piece of furniture would look like in a customer’s home. Focus on customer retention. Be authentic. Make it fun.

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Retail Games Clothing Customer Retention 265

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

365 Retail

FEBRUARY 5, 2024

Scheduled for the 27th and 28th of February at ExCeL London, the Smart Retail Tech Expo is the UK’s leading expo for bringing digital innovation into the retail sector. It is designed to equip attendees with the necessary tools and insights to navigate the fast-paced changes in the retail industry.

Seminar 116

Seminar Retail Customer Retention eCommerce 116

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

Payment Services 231

Payment Services Retail Customer Retention Payments 231

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 59

Technology Retail Customer Retention Customer Data 59

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends.

Retail 257

Retail Shipping Costs Supplies Customer Retention 257

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 241

Customer Retention Multichannel Arts Consumer 241

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 And there’s plenty of money at stake.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Retail TouchPoints

MARCH 27, 2023

The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. ”

Books 279

Books Customer Retention Social Media Mobile 279

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Be Transparent About Inventory Challenges .

Customer Loyalty 220

Customer Loyalty Customer Retail Shipping Costs 220

Retail TouchPoints

JUNE 15, 2023

Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards. The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes.

Customer Retention 254

Customer Retention Jewelry Outdoor Fulfillment 254

Retail TouchPoints

FEBRUARY 8, 2023

The advertising industry is managing growing fears of inflation and an economic downturn as many top retail brand advertisers are dealing with the effects. Large retailers may be able to offset this cost with little to no impact on their bottom line; however, small to mid-sized brands may not be so lucky. Prioritize content marketing.

Social Media 244

Social Media Retail Customer Retention Consumer 244

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

Payment Services 287

Payment Services eCommerce Payments Retail 287

365 Retail

MAY 29, 2024

Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform.

Management 52

Management Customer Retention Retail Omnichannel 52

Optimizely

DECEMBER 20, 2018

But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. The answer lies in building a strong brand that stands out in the market and helps customers remember you. Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Retail TouchPoints

JULY 1, 2021

Across the entire spectrum, users, growers, retailers and dispensaries are honestly not exactly seen yet as part of a mainstream community. This CRM mechanism enables dispensaries and retailers to work within the legal frame of approved regulations. Why does customer loyalty work? Are these regulations baseless?

Customer Loyalty 183

Customer Loyalty Customer X-cart Customer Retention 183

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right. Really tiny.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention.

Marketing 243

Marketing Retail Information Customer Retention 243

Retail TouchPoints

NOVEMBER 18, 2020

To illustrate, here are a few examples of how retailers are using location intelligence to better inform their company’s customer retention strategy this holiday season: Start With Competitive Intelligence. This ensures that loyal customers will be able to use their program rewards or offers with both brands equally.

Customer Retention 257

Customer Retention Information Customer Loyalty Mobile 257

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. But REN Skincare has set its environmental sights on a goal above and beyond where most retailers aim.“I ”

Customer Retention 258

Customer Retention Shipping Costs Shipping Gifts 258

365 Retail

SEPTEMBER 27, 2023

Bed and furniture retailer Bed Kingdom has officially opened the doors to its new 70,414 sq ft distribution centre in Liversedge, West Yorkshire, which will create 12 new jobs in the local area. The facility has a large warehouse space that will house furniture stock and become the main distribution site for the children’s bed specialist.

eCommerce 111

eCommerce Customer Retention Retail Operations 111

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

CPC Strategy

AUGUST 20, 2018

We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on.

Customer Retention 44

Customer Retention Improvements Customer Blog 44

Smile.io

APRIL 13, 2018

Customer retention is the activity that a retailer performs in order to reduce customer churn and improve customer lifetime value produced. Editor’s Note: This post was originally published July 10, 2014 and was updated for accuracy and comprehensiveness on April 13, 2018.

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Customer Retention Customer Improvements Retail 37