Customer Customer Experience Customer Loyalty Magazine 
Retail TouchPoints
JULY 6, 2020
For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and practiced across many industries, particularly businesses where customers routinely have face-to-face interactions with employees. What Can Be Done?
Smile.io
SEPTEMBER 8, 2021
UK-based brand, The Book Bundle allows its customers to purchase collections or “bundles” of books at a discounted rate. For every referral an existing customer makes, they give the new shopper €2 and receive €2 for themselves as well. This allows customers to gain other people’s perspectives to influence their decision.
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Optimizely
SEPTEMBER 18, 2018
These are the loyal customers your brand relies on. Given the much higher cost of acquiring new customers , you need loyal customers who will follow you to the end of the earth (or at least watch all your Instagram stories). It’s incredibly hard to authentically and organically build up brand loyalty. It isn’t easy.
365 Retail
FEBRUARY 23, 2022
But retail subscription services aren’t a new phenomenon: magazine and newspaper services have been around for decades while Blockbuster gave way to Amazon Lovefilm (its DVD rental service) before streaming took over. . This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty.
SellBrite
FEBRUARY 27, 2019
Ecommerce brands like Birchbox and Harry’s have found a way to create exceptional product experiences online that transfer over to the real world. Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Carry the online customer experience into the real world.
UpSellIt
MARCH 6, 2019
Car salesmen have long been known for using tactics like prize wheels and contests to draw in customers. PCH, as it’s often referred to, started in a time when many consumers subscribed to magazines via house calls from door-to-door salesmen. Here are a few ways to incorporate gamification into your customer experience.
ESW
APRIL 15, 2019
Customers are looking for companies that make their shopping experiences seamless and emotionally engaging. Likewise, companies know that every interaction a customer has with their brand needs to be consistent and enjoyable. To build brand awareness and connection with customers, flash sales must be executed well.
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