Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. To harness the real power of TikTok, brands need to understand how it is changing the dynamics between their businesses and customers.

Consumer 246

Consumer Magazine Social Media Clothing 246

Retail TouchPoints

FEBRUARY 18, 2022

Merchants can view the performance of their videos in the merchant dashboard, which will be updated over time to include other metrics such as customer likes and watch time. Users can then click through to view product details, visit the merchant’s store or add a product to their shopping cart.

Magazine 286

Magazine Shopping Carts B2C Fashion 286

Retail TouchPoints

DECEMBER 16, 2021

TalkShopLive’s technology allows customers to purchase products within the video player on any site where it’s embedded, turning everywhere a video is shared into a potential POS. We are excited to work with TalkShopLive to bring more engaging, interactive experiences to customers through shoppable livestreams.”.

Magazine 264

Magazine POS Technology Consumer 264

Retail TouchPoints

JULY 6, 2020

For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has been widely accepted and practiced across many industries, particularly businesses where customers routinely have face-to-face interactions with employees. What Can Be Done?

Customer 165

Customer Magazine Channel Customer Loyalty 165

Retail TouchPoints

DECEMBER 2, 2021

Designers will also need to find a way to create a better shopping experience by utilizing smartphones. By taking advantage of the personal devices we carry daily, retailers can better support individuals with communication barriers or hearing-impaired customers to help guide them through the store.

Retail 317

Retail Clothing Magazine Technology 317

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom integration to help the company modernize their website and upgrade the user experience. The excessive customization and calls to their ERP slowed down the web experience. Perform Group wanted to improve their customers’ online shopping experience.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

MAY 14, 2024

“To create successful live shopping experiences, retailers must first understand their customers’ behavior, preferences and motivations,” said Joe Kwong, Head of Business Development at Agora in a statement. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams, according to Amazon.

Social Media 327

Social Media eCommerce Channel Events 327

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. Touted as an upgrade over conventional search engines, the new search tool is available on the Klarna App and on Klarna.com.

Merchant Services 290

Merchant Services eCommerce Shipping Costs Multi-channel 290

Retail TouchPoints

MARCH 26, 2024

The retailer cited threats to the safety and well-being of its employees after “customers knocked down Pride displays in some stores, angrily approached workers and posted threatening videos on social media from inside the stores,” as reported by the AP. Fielding: There are both qualitative and quantitative reasons to support LGBTQ+ people.

Social Media 279

Social Media Books Magazine Retail 279

Kissmetrics

MARCH 29, 2018

It can be easy lose ourselves in the chronic battle of customer acquisition. However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom AS400 Integration to help the company modernize their website and upgrade the user experience. Salespeople would call in orders; customer service would put the order down; and customers would fax in orders and place orders directly from the website.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Retail TouchPoints

FEBRUARY 21, 2024

Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

Gifts 263

Gifts Beauty and Health Payment Services Payments 263

Retail TouchPoints

DECEMBER 25, 2020

Another reason your labor costs keep increasing is because of time spent helping customers finding products. A 2008 study found that stores spend about $785 per week helping customers find products or checking to see if inventory is available in the backroom for a product that the customer wants but is not on the shelf.

Books 271

Books Magazine Management Customer 271

GetElastic

FEBRUARY 21, 2019

By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations. million TV customers, 2 million broadband customers and 6.6 million mobile communications customers. Source: IT magazine. Source: IT magazine.

Telecommunications 115

Telecommunications Magazine Customer Experience Mobile 115

Retail TouchPoints

SEPTEMBER 2, 2022

Candid conversations will be augmented by insights from The Z Suite , an exclusive network of Gen Z thought leaders and emerging professionals selected from universities and colleges across the U.S.

Events 262

Events Magazine Consumer Fashion 262

Retail TouchPoints

JANUARY 15, 2021

After all, the more people coming to your site, the more chances you have to convert visitors into customers. While website traffic is a great indicator of how many people are on your site, a high conversion rate will tell you that your site is doing a great job at bringing in customers and getting you closer to your sales goals.

Shipping Costs 165

Shipping Costs Retail X-cart Payments 165

Kissmetrics

MARCH 16, 2021

Advertisers were quick to jump on this trend, and Americans began seeing tourist ads show up in their favorite print magazines and newspapers, making travel one of the most sought-after experiences of modern life. However, modern consumers aren’t looking in print magazines to find travel inspiration. Anticipate Their Questions.

Travel 257

Travel Magazine Customer Retention Customer 257

Retail TouchPoints

AUGUST 7, 2020

Amazon’s Big Summer Sale is here and the discounts are amazing,” and People magazine wrote, “Amazon Just Launched a Secret Summer Sale — and Deals Start at $5.”. A USA Today headline on August 4 declared, “Surprise!

eCommerce 256

eCommerce Magazine Events Management 256

RTP blog

AUGUST 2, 2019

Regardless of what you’re planning, what connects all of your holiday customer experiences is content. Content is the currency for customer engagement, from top of the funnel acquisition to retention and loyalty. Mr Porter, an international menswear seller, serves up sartorial savvy in its online lifestyle magazine.

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Retail TouchPoints

JUNE 1, 2022

Our research shows 95% of shoppers actively use a retailer’s app for things like customized offers and content, checking inventory, pricing, wayfinding and list customization while shopping. This changes how retailers and CPGs think about sales of impulse items (candy, chips, beverages, magazines, etc.) The bad news?

Retail 299

Retail Games Magazine Demo 299

Smile.io

SEPTEMBER 8, 2021

UK-based brand, The Book Bundle allows its customers to purchase collections or “bundles” of books at a discounted rate. For every referral an existing customer makes, they give the new shopper €2 and receive €2 for themselves as well. This allows customers to gain other people’s perspectives to influence their decision.

Books 81

Books Magazine Gifts Accessories 81

Optimizely

DECEMBER 20, 2018

But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. The answer lies in building a strong brand that stands out in the market and helps customers remember you. Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Attendees will also learn how getting this messaging right can attract new customers and recapture the attention of existing customers.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

SellBrite

FEBRUARY 27, 2019

Ecommerce brands like Birchbox and Harry’s have found a way to create exceptional product experiences online that transfer over to the real world. Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Optimizely

SEPTEMBER 18, 2018

These are the loyal customers your brand relies on. Given the much higher cost of acquiring new customers , you need loyal customers who will follow you to the end of the earth (or at least watch all your Instagram stories). Brand advocates are the lifeblood of any successful business. It isn’t easy. But it is possible!

B2C 261

B2C Fashion Magazine Jewelry 261

UpSellIt

MARCH 6, 2019

Car salesmen have long been known for using tactics like prize wheels and contests to draw in customers. PCH, as it’s often referred to, started in a time when many consumers subscribed to magazines via house calls from door-to-door salesmen. Here are a few ways to incorporate gamification into your customer experience.

Customer 63

Customer Shipping Costs Games Magazine 63

GetElastic

JUNE 4, 2019

High customer churn. Customers don’t mind trying a subscription that’s “unique” or recommended by a friend, but they’re also quick to cancel if the experience falls short of expectations. According to Zuora CEO Tien Tzuo, subscription-economy companies “live and die” by their ability to serve their customers.

Subscription 142

Subscription Payments Payment Services eCommerce 142

iVend

AUGUST 10, 2021

According to industry experts The Grocer magazine, UK supermarkets continue to see high levels of growth. iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers. Supermarkets need to offer ecommerce options making it easy for customers to buy their groceries online. year on year. Transparency.

Payment Services 100

Payment Services Retail Magazine Customer Experience 100

GetElastic

MARCH 9, 2022

The subscription model is common for all types of digital content - software, gaming, e-newspapers, e-magazines, telco services and streaming content (Netflix, Hulu, Spotify). Curated news is gaining popularity, but it threatens the appeal of subscribing to individual publications while at the same time potentially drawing in new customers.

Payments 78

Payments Magazine Micropayment Games 78

Retail TouchPoints

SEPTEMBER 20, 2021

He has been featured in The New York Times, Forbes and Time magazines and holds a Bachelor’s Degree in Chemical Engineering from the Indian Institute of Technology, Delhi.

Retail 279

Retail Food and Beverages Magazine Technology 279

Retail TouchPoints

JANUARY 28, 2021

Socially-Conscious Sally is not interested in purchasing from brands that engage in lip service or performative allyship — posting a “black box” on Instagram or circulating a carefully crafted PR statement to customers and stakeholders is simply not enough in her eyes. According to an Edelman survey in June 2020, 60% of the U.S.

Consumer 264

Consumer Magazine Search Marketing Marketing 264

Optimizely

AUGUST 21, 2017

This puts pressure on retailers to offer a better mobile shopping experience than ever. Now the customers are the influencers. There is a new category of retailers that are empowering their customers to sell directly through their platforms, or offering brands a ready-made and social-savvy audience. Voice will soon power retail.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

GetElastic

FEBRUARY 26, 2019

Is the customer always right? A Consumer Behavior Report revealed that 48% of consumers place high importance on auto-replenishment as part of their shopping experience, with 40% stating that they would be impressed if their supermarket used data to suggest a shopping list to them automatically.

Retail 141

Retail Subscription Technology Magazine 141

Sailthru

FEBRUARY 8, 2019

Retailers implementing AI-based products have the opportunity to leapfrog their competition by offering smarter customer experiences in real time. Here are a few of our other favorites: Lowe’s: Robotic customer service. L’Oréal scans customers’ faces before creating custom serums tailor made for each person’s unique skin.

Retail 92

Retail Magazine Customer Retention Recommendation 92

Retail TouchPoints

MAY 30, 2024

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Developing a feedback loop.

Point of Sale 165

Point of Sale Customer Experience Payment Services Magazine 165

BigCommerce

AUGUST 10, 2018

It is what Lucky Magazine always strived to be. This strategy is a hallmark of brands looking to: Build community and customer lifetime value through their owned website rather than through a marketplace like Amazon. Nurture customers through a longer buying cycle. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365