Retail TouchPoints

NOVEMBER 10, 2020

While simple tracking updates are common, the bar has been raised, and customers are willing to tolerate shipping delays only if brands offset the delays by offering robust order support and communications that they can plan around. Now customers may need to cancel and they will call the call center to do it.

Retail 283

Retail Shipping Costs Fulfillment Shipping 283

Retail TouchPoints

SEPTEMBER 21, 2020

More than 300 companies , including Patagonia , The Gap , DICK’S Sporting Goods and Walmart committed to removing some of the logistical barriers that often keep workers from voting. But taking a partisan approach to civic engagement can alienate employees or customers in today’s hyperpartisan environment.

Sporting Goods 258

Sporting Goods Retail Department Stores Arts 258

lateshipment

NOVEMBER 14, 2021

I started my first online sporting goods auction site back in 1996. Initially, we sold sporting goods for ten or so different sports, and over time, kept focusing down and eliminating categories of work. We do much of the stuff in the house, from fulfillment to customer support. That's great advice.

eCommerce 100

eCommerce Sporting Goods Shipping Costs Customer Experience 100

Retail TouchPoints

OCTOBER 21, 2020

Sporting Goods & Fitness: As consumers strive to prioritize personal health and wellness, retailers such as DICK’S Sporting Goods are seeing growth opportunities. stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets.

Sporting Goods 163

Sporting Goods Retail Omnichannel Consumer 163

Retail TouchPoints

AUGUST 31, 2022

Further digitizing the in-store side would maximize speed and convenience while empowering the customer. More retailers offering mobile checkout would mean shorter cashier lines and free up associates to focus on customer service, BOPIS and curbside. That’s good news for holiday toy makers.

Omnichannel 253

Omnichannel Toys Shipping Costs Sporting Goods 253

Kibo

JANUARY 28, 2021

What used to feel like a side project for many brand marketing teams, must now be a core component of the customer experience. From collecting data to personalizing experiences, people will engage much more openly with brands when trust is earned over time and when communication is made clear.

Customer 62

Customer Retail Omnichannel B2B 62

Kibo

JUNE 10, 2021

These include increased sales, real-time order and inventory visibility , improved customer loyalty, streamline operations, and a 360-degree view of customers. We surveyed 400 retail executives about their experiences during the pandemic and about what the future holds for unified commerce.

Sporting Goods 62

Sporting Goods Download Customer Experience Document 62

Retail TouchPoints

DECEMBER 21, 2020

A number of major retailers have enhanced their same-day delivery capabilities for this ecommerce-heavy holiday season: Bed Bath & Beyond began offering same-day delivery via Shipt in late September, and has encouraged BOPIS orders by offering a 20% discount from Dec.

Sporting Goods 155

Sporting Goods Apparel Gifts Supplies 155

BigCommerce

MAY 4, 2018

It will include current AI business applications and customer-serving AI applications, and provide a forward-looking spin on AI’s long-term implications for online retail businesses. It has always been an excellent opportunity for us to catch up with so many partners, customers, prospects and just old industry friends.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Kibo

APRIL 14, 2022

Headless commerce is a technology approach that decouples the front-end presentation layer—your digital storefront—from the back-end transaction layer which houses your product data, customer information, and functionality. what your customers see/use) from the back-end functionality and data layers. Headless commerce in the wild.

eCommerce Platforms 62

eCommerce Platforms Omnichannel Fulfillment Payments 62

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

OrderDynamics

APRIL 23, 2019

According to Wikipedia, dropshipping is considered as “a supply chain management method in which the retailer does not keep goods in stock but instead transfers the customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.”

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 104

POS Payment Services Merchant Services lightspeed 104