UpSellIt

NOVEMBER 22, 2021

B2B brands have unlimited opportunities to utilize CRO in their customer journey and streamline their sales cycle. The B2B Customer Journey. Conversion types also differ, as your desired action may be to book a demo, download a white paper, or fill out a form. Better User Experience. Higher ROI.

B2B 174

B2B White Paper Download Demo 174

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

RTP blog

JANUARY 21, 2019

They rely heavily on end-to-end mobility to lower costs while increasing efficiency on all fronts, including inventory, data management and even sales and customer service Employing mobile solutions has become an industry standard, but many retailers stumble when it comes to ensuring issue-free software development and application.

Mobile 150

Mobile Small Business Retail White Paper Retail 150

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals.

Consumer 62

Consumer Customer Experience Download Omnichannel 62

Steve Dennis

JUNE 9, 2019

Second, it was often served up as the panacea for what ailed every struggling retailer–and therefore the center piece of many a conference keynote, white paper and technology provider sales pitch. What matters is showing up for the right customers, where it really matters, in remarkable ways.

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

GetElastic

SEPTEMBER 26, 2019

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience.

B2B 163

B2B eCommerce Multi-channel White Paper 163

365 Retail

JUNE 19, 2023

Additionally, the results show that consumers around the world continue to prioritise purchasing from brands that have similar values to their own, expect easy returns and are open to utilising emerging retail technologies. This means that your CX strategy cannot exist without a product experience (PX) strategy.

Consumer 70

Consumer B2C Merchant Services Omnichannel 70

OrderDynamics

JANUARY 24, 2019

We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. This will drive customers to your brand and attract the best talent. Another encouraging sign in 2018, has been companies focusing their strategies around the customer experience.

White Paper 52

White Paper Vend Customer Experience Events 52

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Such shopping experiences are key to customer engagement, retention, and loyalty in today’s retail landscape. The retail industry is no exception to this trend.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

365 Retail

MARCH 19, 2024

In turn, low customer expectations can lead to a reduced sense of loyalty, meaning that many merchants risk losing customers to a more reliable supplier. Respondents identified three top areas for improvement in B2B e-commerce checkouts.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

ChannelAdvisor

MAY 30, 2019

These resources can help you understand how to start using data to improve your consumer’s experience and, ultimately, build your brand. White Paper] From Data to Personalization: Mapping the Empowered Consumer Experience. Forrester Report] Retailers Are Starting to Reap the Rewards of Omnichannel Commerce.

eCommerce 45

eCommerce Webinar White Paper Automotive 45

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

365 Retail

MAY 2, 2023

appeared first on 365 RETAIL | Retail Technology News.

eCommerce 57

eCommerce Small Business Retail Books Fulfillment 57

365 Retail

AUGUST 17, 2022

As back to school campaigns begin in full swing, the pressure is on retailers to engage with customers in more meaningful and personalised ways. Start by understanding your customer. The most forward-thinking retail marketers are ‘progressively profiling’ customers’ interests, preferences, motivations and desires.

White Paper 57

White Paper Retail Payment Services Payments 57

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. It’s a myth that loyalty programs are a cost centre.

Customer Retention 109

Customer Retention Customer Loyalty Technology Events 109

Kibo

MAY 15, 2020

Personalized marketing is a strategy by which marketers leverage data and analytics to deliver personal experiences to customers and prospects. As part of a brand’s personalization strategy, it can lead to more revenue and better customer relationships. Personalization is more than just addressing your customer by name.

Marketing 62

Marketing Recommendation Information Customer Experience 62

ChannelAdvisor

MARCH 2, 2017

This can result in a complex “applications hairball” that’s rife with manual tasks and bottlenecks, increases the risks of errors and can hurt the customer experience and limit growth. A major deterrent to investing in new technology is the time required to see a return on investment. Going to Catalyst?

White Paper 56

White Paper Demo Information Technology 56

ChannelAdvisor

MARCH 22, 2017

This can result in a complex “applications hairball” that’s rife with manual tasks and bottlenecks, increases the risks of errors and can hurt the customer experience and limit growth. A major deterrent to investing in new technology is the time required to see a return on investment. Going to Catalyst?

White Paper 40

White Paper Demo Information Technology 40

Retail TouchPoints

SEPTEMBER 13, 2021

The agility they displayed was remarkable, but it was made possible by the existence of technologies that had been waiting for their moment to shine. As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey.

eCommerce 253

eCommerce White Paper Omnichannel BigCommerce 253